I called to request a return of an order and wasn't able to get through. I tried emailing - got a response after multiple attempts, and then NOTHING. No assistance on how to arrange the return of the large chairs. Finally, I called again and got through. They sent my case to a shipping company and the contact number NO LONGER EXISTED. I finally got through to someone and they had me wait for a four-hour window to have the items picked up. Guess what? No one came and I lost over FOUR HOURS of work. This company is a disaster.
Review by Arzuh2 years ago
I purchased $4,300+ worth of dinning furniture in three orders. The table was back ordered for 2 months, of which I wasn't advised till after the purchase.
The delivery of the chair orders (2) were plagued with delays by their freight carrier. After taking 2-3 days to travel 1400 miles, It took 12 days and 16 days respectively to get the chairs from the local delivery outfit to my home, a distance of only 100 miles.
I got limited value updates on the table (extending the delivery date) and was told I had no options on the use of the same unresponsive freight carrier (AIT) for the table.
Great products, but totally nonexistent customer service.
Never will use them again, even with the good products.
Review by CanBuff6 years ago
I would agree with Kataway, they have some very unusual and unique items.
Review by Customerimpsi8 years ago
Unusual, attractive and well-priced home decor. Worth spending some time on this site if you are looking for "different" ways to decorate your home.
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