We purchased a snowboard and used it only a handful of times when a small section of the bottom base started to slightly bubble. We didn’t think much of it (which we should have taken pictures) as we prepared to leave for a trip. A few hours into the trip, that area, a 5” x 2” section of the base pulled completely away from the board.
We called Wiredsport and they said to take a few good pictures, which we did and then in a follow-up email they requested us to send them the board. Thinking that were going to warrant it, we paid the $35 to ship it to them. Once they received it, they claimed that it was due to a rock collision, said it would not be warranted, and diminished all the symptoms running up to the issue.
Obviously, I was frustrated but just asked that they return the board to us. They told me to PayPal them $35 in order to return it. At no time both on my conversation on the phone nor in the email when they asked for the board did they say I would be required to pay return shipping. Had I known that I would be taking a $70 gamble in shipping I wouldn’t have done it.
Amazon backed me up and sent them 2 emails to urge them to do the right thing to ship my board back because they didn’t disclose the charges, but unfortunately, they refused. And as a 3rd party seller on Amazon, they don’t have the authority to require it.
This is a terrible way to run a company. They were wrong here – and I’m not even getting into the issue of the poor quality of the construction of the board – they aren’t owning up to their mistake of not letting me know the charges upfront. Now they have my $195 to purchase the board AND MY BOARD. Wow!
Wiredsport is rated 1.0 based on
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Northeast 223rd Avenue 393