Great experience! All the people there are very friendly and so helpful! This is the 2nd time I am using them and hoping for some good results in my treatment! Thank you!!
Review by Aleksandrs Antonjuk2 months ago
When my fiancé and I started to shop around for IVF treatments we were truly discouraged because we felt every option was financially impossible. Then we came across WINFertility and they saved our dream! We finally have started our IVF journey thanks to WINFertility’s amazing treatment plans and we are forever grateful!
Review by Philhove Genzmer2 months ago
I would have rated it higher except for the fact that the process was not as smooth as I thought it would be. A couple of times I was promised by Angela that she would call right back only to have to call myself back the next day. I understand that as an employee you’re busy with multiple duties or patients BUT as a patient we are already stressing about the situation and to have to sit by a phone waiting on a call does not help the situation! She also does not have the best caring voice, she seems to have an attitude but maybe it’s just her monotone voice. It took a lot on my part to make sure I was given everything needed and just a bit stressful process on top of the already stressful fertility issues. Other than that I’m thankful that WIN Fertility was able to help us with what little they did! Thank you
Review by Morsi4 months ago
I think this survey should go out after you have completed working with WIN. I'm only part way through the process. There was A LOT of miscommunication in the beginning. Also, WIN and my clinic couldn't seem to get on the same page. Going through a process like this is stressful enough without worrying that things aren't being communicated properly. We finally got on track and I'm praying that everything continues to go smoothly. I haven't started the IVF process yet though so I will still need to work with WIN for any med refills and transfer. This three stars could easily move to 5 if the rest of this journey is hassel free.
Review by Goods5 months ago
This is by far the worst experience I have ever had with a pharmacy. My company offers Winfertility as a benefit for individuals that have exhausted the insurance options. Needless to say this is why I chose this company. I was under the impression that it would be my best option and it turned out to be the worst. I have been trying to track down the status of my order since Thursday (right before the holiday weekend). I stressed the importance and my request was disregarded.
I am truly disappointed that even after receiving multiple calls and emails since Thursday May 23rd no one from Winfertility or The Participating Pharmacy (I was nice to not disclose the name at this time) has contacted me.
Review by Smaffie5 months ago
They are very helpful and quick to respond. We had a lot of questions and hesitations about going through someone other than our specialist's office. But they are great at communicating with the doctors and with us. They minimized our costs by a lot and really want to help make your experience positive. All of the medications were sent on time with a lot of helping information about storage and administration. I would definitely recommend using them for IVF or anything else.
Review by Roaf6 months ago
As anyone who’s gone through infertility issues knows, it can be tough. And you can have lots of questions! EVERY single time I’ve called WinFertility with a question, concern, inquiry, etc, they have been more than helpful and KIND. I can’t say enough great things about their customer service. Very helpful, patient, and thorough.
Review by Yorg Bartlebaugh6 months ago
Review by Maycie7 months ago
I have been so pleased with all of the information and advice I have gotten from Win. I had spent hours looking up doctors and success rates and trying to figure out which one I should go to but then the nurses were able to direct me to a practice where the doctor had very good success with older patients. After my first appointment, I immediately felt like I had made the right choice. It was also nice having one bundled price that I knew would cover everything.
Review by Jacks7 months ago
The lady who receive my calls she must leave the job she don’t even have any manners to talk like seriously am paying you self pay and you talk like am nothing so hurt and never get this service I hate it
Review by Aeimen7 months ago
When I first went to see my IVF doctor they recommended this company to use for financing. While in process of trying to get pregnant I paid winfertility in full to make sure I received my medications on time. They never sent my medications when they were suppose to and almost delayed my entire process. I had to drive an hour away to pick up my meds in order for me to start my first dosage on time. This is suppose to be a stress free process and they did nothing to help me. When it was time for winfertility to refund my credit back it took them over two weeks to process it and then told me if I did a credit with then I would get a higher amount. I refused the credit and asked why would they not reimburse for my gas..after speaking to two supervisors they told me they can not refund my gas money and just they are sorry....a big company like this can’t refund their customer $20 for the inconvenience they caused ?? What a joke
I would never use them again and will warn all of my followers on social media what kind of stress they bring while trying to conceive. What a shame
Review by AnthonyG7 months ago
Everyone was very personable and helpful. I was really impressed.
Review by Sharronie8 months ago
Please do not use this company, this company and the doctors working together to make money, they do not care if you succeed with a family because they get paid for it if they make mistakes. They would send you to a doctor they know, and I never made it to the retrieval procedure and was charged for it. On top of that once they see the process failed then they give you a refund back but charge more for the medication more then what the doctors office charge. I spent $13,379.00 the doctor charged me after failing my procedure $3449.00 and winfertility refunded me only $3,340.00 because they told me the medication was more expensive, but that’s the purpose of going through the company because medication supposed to be discounted which it was when I first started, the doctor charge should of been more than medication. You only get a discount on medication if the baby succeed. Make sure you ask them everything before spending your money because this is a total set up. No baby, doctors lies, and winfertility rip off at the end of the whole process. It will be best to go out of state and have insurance that covers fertility because winfertility lies too.
Review by Sajed8 months ago
Very Honest and kind.
Review by EClay9 months ago
Great and helpful people. Thanks yall
Review by Concerned9 months ago
The idea to help couples in this process is good but the service to explain each plan is a bit confusing. They change the plan on each call and they promise something is included when in the contract it is not. Confusing and a bit stressful.
Review by Marleis9 months ago
The friendly staff at WINFertility answered all of our questions and made the entire process as easy as possible. The bundle system made paying for everything easy, and we plan to use their services again to pay for our transfer cycle.
Review by WyldeOscar Jerens9 months ago
I couldn't believe I could get access to fertility treatments so much cheaper for the exact clinic I was already going to. The process was seamless, highly recommend.
Review by Erlis1 year ago
Good service overall, but sometimes there were major hold times on the phones, and there were times when the customer service was barely pleasant. I still value the service but things could have gone smoother.
Review by Manuca1 year ago
Everything was handled easily and efficiently. Got my meds without any issues. And the reps were endlessly kind and patient with me even when I was emotional and frustrated toward them.
Review by Megki Callow1 year ago
Unprofessional. They had a technical / system issue to transfer my prescription to the pharmacy. I spent hours on the phone between them and the pharmacy. They assured me my medication would be delivered on time no matter what, but it came one day late (and after me making all the phone calls). I asked them to keep me updated but they did not so I had to follow up several times for status. I was very stressed out working with them and didn't receive my medication the day I was supposed to.
Review by Zydrune1 year ago
Very helpful, clear and affordable along a confusing expensive process!
Review by Margos1 year ago
I would give them 5 stars but Prosper, the group they use for financing, is TERRIBLE! Very rude and if I had more time to shop around for a loan I would have.
Review by Deelan Sanyanga1 year ago
All I can say is thank you for helping to make my dream come true...I am finally a mommy!
Review by Sdy1 year ago
WinFertility was a good option financially for us, but some of their operation left a lot to desire. Late payment by WinFertility caused a bill from our RE sent to our home and gave me a mini heart attack. The CS line is often busy and required long wait. I am still happy with their service, but do wish there would be improvement in some areas.