I have purchased redwood wine racks and cooling systems from Wine Cellars innovations for two wine cellars I have installed over the years. I would do it again because they offer free design, they have competitive pricing and great customer service. Rachel and Oscar were great to work with and extremely helpful.
Review by Pamelaa3 months ago
I would highly recommend this company. The design team was great. Customer service excellent and the product is top of the line. It was easy to install and fit within a 1/4 of an inch. It stores 2080 bottles of wine. We couldn’t be more pleased and are enjoying our new wine cellar. Jan C.
Review by Alawna Schlotterhausen3 months ago
TERRIBLE customer service with no clue on how to predict a date or follow through with the promised time line. I have a party that is being RUINED by broken promises from this company and shotty workmanship. I wish we had gone with a different company that was actually cheaper! SO SO SO disappointed. If you work with this company expect every predicted time line, even for the designing of your work, to take AT LEAST an extra 10 days, and don't expect them to return your calls like they say they will... My husband and I have done more of the work with the TWO pieces of 8 we planned to purchase than I think the company has for any of it!
Review by NessG Manaenkov4 months ago
The staff was very kind and informative. When I didn't get 1 item in my delivery, they sent it the next day. The value is excellent. I would highly recommend this company for any wine cellar remodeling.
Review by Japanwins4 months ago
I had a great experience with wine cellar innovations. I really stretched this project out, which was not their fault at all. What was impressive was that they treated me exactly like a new customer even 3 years later. Quality was great and the racks really are pretty easy to assemble.
Review by Amaechio4 months ago
purchased a complete wine rack system here and I am very pleased with the quality and style of the racks. The install was a little complicated but the end result is great. I highly recommend these wine rack systems.
Review by Toscha Borovick4 months ago
I bought four redwood racks, plus a tasting table, for my custom cellar. They assembled easily with the diagrammatic instructions. They're quite sturdy and look great. The only small issue I had was that a couple steps of the instructions were either meant for a different unit (generic instructions?) or weren't included. Both issues were easily remedied by contacting Customer Service.
Review by Dewint4 months ago
We are an architecture firm that specializes in commercial projects, so we sometimes receive requests from clients that they want a wine cellar. It was our first time reaching out to Wine Cellar Innovations to purchase ceiling-mount evaporator units. Their rep is helpful and ask you for floor plan to calculate BTU rating. It is important to mention what types of walls are enclosing the cellar for heat gain. Judging from the BTU rating, the rep will suggest how many units of certain model you need to maintain the optimal temperature.
For example, though we mentioned some walls are made of CMU, we did not mention how those walls are exterior and constantly exposed to the sun. Because of this, the wine cellar temperature was few degrees higher than the recommended range during day time - but our client didn't seem to worry about it.
We were really tight on schedule, but the reps were willing to help. I think there were times when I received email from them during weekends or late night!
Their equipment did arrive on time and our subcontractors had no issues installing it.
Review by Dorset Djalega4 months ago
very low quality... disappointed
Review by Jarkko Laske4 months ago
WCI was great to work with, from initial design concept to delivering the final product. They gave suggestions that improved the cellar functionality, provided professional schematics and easy-to-follow assembly directions. My cellar turned out better than I ever imagined.
Review by Ophard4 months ago
Received my racks 2 years ago. The boxes came and were ready to install with understandable instructions. It only took me 2 hours to complete my setup. Customer service on the phone was very helpful.
Review by LessPlayFairplay5 months ago
Great racks. Well made and easy to assemble with a nail gun. I ordered enough for about 500 bottles and converted an old pantry with 6 foot high redwood racks.
Review by Barckley5 months ago
Great efforts on their part to ensure the design and fit matched the plan. After the order there were a couple small issues which were addressed promptly and professionally without question. They made every effort to make sure the results were beyond expectations.
Great addition to the house and yes I would do it again if I were to move.
Review by Joden Biddulph5 months ago
Well priced and easy to use website when selecting styles
Really good customer service
Review by MCarmo5 months ago
I bought a new house in South Jersey two years ago and had an unfinished basement as a blank canvass. I gave WCI my dimensions and they helped me design the perfect 1000 bottle cellar. I chose unfinished mahogany and it arrived in excellent condition. The racks were easy to put together, customer service was great about replacing a few pieces and in one full day we had this. I'm very happy and highly recommend them.
Review by AllthatGlitters5 months ago
The quality of the wood is great, also they have great customer service!
Review by CynthOC5 months ago
I love this company! Had a small area attached to my basement that I wanted to convert into a wine cellar. After considering several options, I decided to work with Wine Cellar Innovations and I'm very glad I did. They took my room dimensions and worked out a few options to maximize the space. They were easy to work with and helped with returns and reconfiguration along the way as I build my wine cellar. Can't express how happy I was with the process. Very affordable too!
Review by Thanasa Graden5 months ago
Wine Cellar Innovations produces high quality, easy to install wine racks that can be configured in many ways depending upon the size and lay-out of your wine cellar. I'm very happy that I moved away from wine refrigerators to building a small wine cellar in my basement and am very happy with the wine racks that I purchased from Wine Cellar Innovations.
Review by Rosaline5 months ago
I purchased a Wine Guardian conditioner through Wine Cellar Innovations, and they went out of their way to ensure the correct model was purchased and shipped to the correct address - what complicated the sale was that I required a 50Hz 240V model, and they worked with the manufacturer to ensure that this was correctly ordered and delivered.
Review by Dodles Jakavickas5 months ago
We purchased the 4 foot Winemaker Series wine racks for a "Harry Potter" (under the stairs) wine cellar. We are quite happy with the results. Assembly was straight forward and the instructions were easy to follow. I recommend using a nail gun. As our needs grew, our second order included a corner rack and it really made a difference in looks and capacity. We experienced great service and fast shipping. Great company!
Review by Gokulraj5 months ago
I’ve been using Wine Cellar Innovations for over 5 years now and as my wine collection has grown, I’ve been able to add different racks to accommodate for that growth. The quality is wonderful and their customer service is top notch! Would highly recommend for those who are beginner collectors all the way up to the most advance of wine geeks!
Review by Hallur6 months ago
Great to work with on the design of my wine cellar. Wine Cellar Innovations was the best choice I found for also supplying a glass wall and glass door to my specifications. Good quality product, everything arrived intact when I requested and installers were very professional and accommodating. I would definitely work with them again.
Review by Angsmusic6 months ago
I was very nervous about buy these racks unassembled. My fears.turned out to be baseless. I put them together with the help of a carpenter friend and the optional nail gun kit. The racks went together easily and all the parts fit perfectly. They are very stable and are 10 feet tall! We put together the corner unit, a 10 foot section and 2 3 foot magnum racks as well as 2 3 bottle wide 10 foot racks in 6 hours. Attaching them to the wall was a bit more difficult because the floor was not perfectly level and one of the walls was out of plum. We used 2 1/2 inch #8 wood screws into wall studs and this worked out well. Do not try this without the nail gun kit as this saves a ridiculous amount of time and effort. I am extremely happy with these racks which are very stable and strong. The optional trim kits help with appearance and stability. Very very pleased. Ordering was smooth and easy. My agent helped with the design and made some excellent suggestions. Thank you Mo! The wood is finished with water soluble stain so as not to contaminate the wine.
Review by MrThomson Bosowski6 months ago
I purchased a wine rack as part of a holiday gift for my spouse of 43 years this dark stained redwood wine rack looks beautiful in our home. It was easy to assemble I used a nail gun as suggested in the assembly instructions.
Review by Production Tafro7 months ago
WCI was great to work with! They helped with the design of the wine shelves, which was wonderful. The shipping was quick! Their costs were fair too. I would highly recommend them!