easy ordering process, clear website.
product info not clear ,returns process simple. ordered a few products returned a couple and decide to keep one as despite ordering one version was sent another version. took 4 days to get reply from customer services despite a promised 24 hrs no communications in the meantime.
will be looking elsewhere first for my next purchase. good but not that good , better competitors out there.
Review by Yuvendran2 weeks ago
My order was exactly as advertised. Price was great and arrived sooner than expected. Another satisfied Canadian customer. Thank you.
Review by Ashurina2 weeks ago
Website is easy to use, things are easy to find. Items ordered are despatched promptly. Things are easy to return if there is a problem, and no return I;ve made has ever been refused. Excellent!
Review by Wareesha Fitrzyk2 weeks ago
Faultless for as long as i have been using them - must be 7 or 8 years. Great choice and good prices.
Review by Michellemathieson Soron2 weeks ago
You can trust.... uk.trustpilot.com
Review by Kumeresan2 weeks ago
Great sevice from wiggle as always
Review by Zoril2 weeks ago
Good price great service. Good quality merchandise
Review by Tolvydas3 weeks ago
Review by Naizali Jarroe3 weeks ago
As the subject states, I couldn’t count on Wiggle when I needed it the most. I hope you read the whole email so you can get the whole picture.
I work as a self-employed cycle courier and the other day I had 2 puncture on the back wheel of my bicycle. The first time, I took it to Evans to get it fixed as soon as possible so I can get back to work quicker which I spent over £12 for a new inner tube and to get it fitted on the spot (quicker than me going home and fitting it myself). After a few hours, I got a puncture again in the same back wheel during a delivery. As you can imagine, I was very very disappointed and very annoyed. I finished delivering what I had with me and went straight to Evans to try and get it fixed quickly so I can get back to work again as soon as I can.
However, they didn’t have the tyres I needed as I recognised that it might be time to change my back tyres for newer and better tyres. With disappointment, I went home and ordered brand new tyres from Wiggle to replace my current tyres. I made sure that I selected the right ones and made sure also that I got it for the next day delivery at an additional cost.
Since yesterday I have been excited to get my order so that I can fix my bicycle as soon as possible so I can get back to work.
Today it arrived, only to find out that they’re the wrong tyres. They got the right labels on stating the correct size (27.5), however, the inscription on the tyres are completely different! It’s smaller than what I ordered (26).
I even compared it against my old tyres and the size difference are very evident.
I went to the Wiggle app to get in touch with customer service on the chat and I was basically told that they have raised the issue to the stock team/department so that they can sort out the mistake as it might have occurred on other stock too and so they can send me the right replacement.
However, what makes me even disappointed is that the customer representative could not guarantee when they can send out the appropriate replacement! As I asked when the replacement will be arriving and if possible for it to arrive the same day so I can fit it and get back to work. I even explained that the more time I lose not getting back to work consequently results in less money I can make to make ends meet. Especially during this time that I need to make as much money as I can as I have commitments to pay concerning my wedding early next year which is only 5 months away!
All that was guaranteed to me was that I will be kept up to date by email.
As you can imagine, if you were in my place, this is very disappointing and this is my second time buying stuff from Wiggle.
After not receiving any update concerning the issue that happened today, this is the feedback that I left:
Could not offer me any solution. I had to chase things up and still received no solution or even an email confirming what's being done to resolve my case. Procedures could be much better so that any situations can be resolved at a faster pace. Departments and teams should be able to work together to resolve a mess caused by your own company. How difficult is it to call the stock team/department and say that a "Schwalbe 27.5 mountain bike tyres, etc. needs to be sent out today to replace a mistake by our side, and note to check the details on the tyres match the details on the label then could you please make sure that all our stock are labelled correctly".
The customer service people should be able to provide a solution and not just say sorry, I can't do anything for you because that's what the procedure says. Not even mentioning what they've done to try and get this issue resolved with urgency even though I've explained so many times that it's very urgent and the more days I missed out at work the more I'm at risk of not being able to make ends meet as I have my payment commitments. Not even a compensation for the trouble that has been caused to my life, to my earnings, to my livelihood and to people that is counting on me.
This is my livelihood that is being affected while your company take their time to check their stocks and only after that they'll be able to send a replacement! It should have been the other way around! Send the right replacement first is the priority which does not even take an hour to sort out, then check the stocks or since I believe you have teams of people working for you, why not make sure 1 person deals with the replacement and a few others to check the stocks so it can be dealt with at the same time! Then after that person has dealt with the replacement, they can join the others to check the stocks.
Your company has been operating for many years for this mistake to happen is not acceptable especially if it affects the livelihood of your customer.
After sending practically the same content I’m posting here, the team that works with feedback to the CEO contacted me apologising about what happened and arranged a replacement to be sent for next day delivery and sure enough, I was looking forward to it as I can’t wait to get back to work. I thought I would be able to do so, however, when I received the replacement and opened the box, I checked the inscription in the tyres for the size and disappointingly, the same mistake happened again. they just sent me the same wrong tyres again as a replacement.
One of the sad things is I can’t find a number to call, I have to rely on the chat that most of the time is busy or offline. This is very frustrating and the first time I had to go through this.
After a few days of trying to get this issue resolved, I was on the chat again to try and resolve it and basically since their return link did not work which was supposed to allow me to return the items for free, the person asked me to pay for the return fee and they'll reimburse the fee after. Before I could even reply, as I have truly given up on them and trying to chase after them to get things resolved as soon as possible, they called me directly as they saw my review here on trust pilot, they tried to explain what happened and stuff. In the end, I asked them to just refund me the money I spent on those tyres which they agreed to do so and they told me that there's no need for me to return the tyres and I can do whatever I want with it. They are kind enough to call me and resolve it through the phone, however, I am not going to change my rating because that's the least that they could have done for the terrible and disappointing experience, especially, when I was in desperate need of the items. It's so sad that it has to come to a point where they have to read a bad review on here before they take the phone and work with you to resolve the issue.
Review by TeacherGrandma3 weeks ago
Fantastic customer service. Terry was able to help me with a problem very quickly by email. Will continue to use as my go-to store for cycling.
Review by LouiseWW Rheinstein3 weeks ago
Great service as always. Never seems to be any dramas with wiggle.
Review by Yearwood Mertova3 weeks ago
Wiggle Order 6239201668 case-44B0E923801B
Wiggle's courier delivered the order a day late, (despite the fact that I paid extra for next day delivery and then cancelled the order when it hadn't arrived before I left the Hotel). Now they are asking me to go back to the hotel in England, (I am on a 1,000 mile charity cycle ride and am now in the middle of France). They are blamed the fact that I didn't properly read their T&Cs.
Pathetic - their Courier received the parcel in plenty of time but couldn't be bothered delivering on the day requested.
Review by Peravigliosa3 weeks ago
Review by Peksu3 weeks ago
Wiggle are excellent. Great products, great delivery times and in the case of my last order when I had to return something the process was so simple. The customer service I also received was exceptional.
Review by Zarita3 weeks ago
All the items I was looking for were in stock, dispatched the same day and I received them within 2 days. Also at the cheapest price.
Review by Hanya3 weeks ago
Quick delivery and Perfect fit. The price was good also. What more can you expect :-)
Review by Cabbagekills Brenici3 weeks ago
I ordered a wet suit from Wiggle which was delivered very quickly. Unfortunately after using it for a couple of events it developed a small tear on the front near the neckline. I contacted the returns department and explained the issue and was put through to their warranty department where I dealt with Jon who was excellent in dealing with my return. He was very responsive and there was no hassle in getting the issue assessed and a decision was made fairly quickly. I was offered a couple of options on how to deal with the warranty but was happy to take a replacement for this product. I've purchased a good few items from Wiggle and this was the first time I've had to return something but was very happy with the customer service as they ensured it was a smooth process, which is not always the case with some retailers.
Review by Aashan3 weeks ago
Fast and excellent service
Review by Camaroman4 weeks ago
Great prices and good webshop. Maybe shipping could be faster
Review by Mykimus Lefevre4 weeks ago
Saved money and thought all good and there is nothing wrong with their products, except when there is a problem.
You can tell how good and efficient a company is by seeing how they handle things when there is a problem.
Wow, couldnt believe how USELESS they are, promised a response within 14 days, didnt get one, I had to chase them up and.....it got passed to a different return team......and still no response and a further delay.
All this to save £15, next time and everytime, i will use someone with a bit more thought and efficiency put into their return processes and procedures, which basically means just about anyone tbh.
For wiggle, here is case id Re: Re: Faulty item return - case-41ae80330636
Review by CCLaReine Derrow4 weeks ago
I run and cycle do wiggle is great! Love DHB cycle kit too.
Review by Droudge4 weeks ago
Best prices and excellent service
Review by McA Derrow4 weeks ago
A great product at a good price
Review by Titana1 month ago
Fast delivery, excellent product.
Review by Hobnobs Andowa1 month ago
Love Wiggle. Easy to order and everything always arrives fast.