Shocked that Wickey claim to provide a product that is easy to assemble when it is not. We bought the Dragonflyer climbing frame.
We received some incorrect sizes of wood. None of the wooden planks were predrilled. The beautiful yellow designs on the website come as one large plastic sheet where you are supposed to measure and cut yourself. The ends of the wooden planks all had to be sanded down as the finish was not safe for little hands to touch. Basically you just get pretreated planks of wood, a plastic sheet and 18 pages of instructions. Not sure what we paid for!
I also complained via Wickeys customer service email about my disappointment in their product and they have never even bothered replying.
Review by Visvaldis4 months ago
Ordered 470.95 Sfr of goods on wickey.ch, came up with a 160.30 additional custom fees at the delivery.
Review by Eirik5 months ago
Product description doesn't mention needing a liner so you'd assume there's some sort of sheet included. When we pointed it out, got patronising email back with incorrect information, basically saying "tough luck", buy it yourself from somewhere else.
Also, product is far poorer quality than expected. No preexisting screw holes which makes assembly very fiddly and requiring a power screwdriver.
Review by Jaydyapa5 months ago
I purchased the Crazy Jelly bed from Wickey for my little nephew. It was supposed to be a special surprise for him, as it was the first time he’d stayed away from home since his mum had passed away.
I was so disappointed when the bed was delivered. Firstly a piece of wood was missing. One piece hadn’t been cut properly. The sheet which is used to decorate the bed was just supplied as a large sheet of plastic which required cutting to the shapes on the picture - they didn’t even give templates. Some of the wood had holes quickly, and shoddily, drilled - but others hadn’t. And these were the thicker pieces of wood - or the joints which required being assembled at a specific angle.
I could have dealt with all of this, however a lot of the wood had actually bowed and was split. If my nephew had run his hands over the wood he would have been completely full of splinters.
I was so sad, as I had read so many good reviews, and the pictures looked amazing. I expected more - but the quality was just appalling.
I complained and they did collect the bed and refunded me quickly and efficiently.
Review by Nganp5 months ago
This would cost no more than £50 to make.
Charge £500 to customers
Don't buy there product it's a rip off.
Panels wrong size had to go and purchase from local building supplies anyway.
Extremely disappointed what biggest rip off ever!!!
Review by Hakhan6 months ago
So, I was very nervous buying this with all the negative reviews. So here is my real story, no inspiration from the company.
The order process was easy, the gym set arrived in 2 weeks, all in good shape.
I unpacked the timber and put it all in separate piles according the stock list to make things easy.
My view is that this product can be put together with very little DIY skills, I am fairly proficient and did 90% if this myself, however if you have limited skills have a second person, there is a lot of drilling and screwing, so make sure you have a good electric screwdriver/drill, it will save you a mountain of time. Take your time with the instructions and i assure you you will have a very decent kids play centre at a very very good price.
I have no regrets
Review by Proh Politowska6 months ago
Our frame arrived late and when it did It was basically wrapped and thrown on a pallet. The slide was smashed. On contacting Wickey via email and using social media messenging we have been COMPLETELY ignored and are now down another €100 for a replacement slide from elsewhere. Disgusting customer service!!! Avoid!!!!!!
Review by NNg7 months ago
We bought a Smart Victory for our daughter's birthday. The process of ordering and receiving the product was very simple, we had a helpful call before hand to check about different configurations and they were very helpful in advising how the climbing frame could be configured.
Delivery was within the specified time frame and we had a call the day before asking if it could be delivered a day early which we were able to accommodate. You need to ensure that there is someone there to receive delivery and able to help carry the frame from the truck to where you want it to go but better than many delivery companies who simply drop on kerbside and leave to you to move
Construction was ok, you do need to be fairly competent in your DIY skills but by no means a tradesperson, think of it like an advanced IKEA flatpack. It took 2 of us about 10hrs to construct over three evenings mainly due to the quality of the instructions and being quite methodical about the whole thing (we drilled pilot holes in every plank which probably wasn't needed). Instructions are ok but do need some careful scrutiny, pay particular attention to where measurements are being taken and the orientation - it's easy to get something wrong and not realise until later on by which time you'll have to deconstruct a whole section to rectify. My advice is to double check every measurement with the instructions and have someone else helping you to also check. All the pieces required were in the package although we had some incorrect boards which were fortunately just too long so we were able to saw the end off.
Couple of minor issues:
- Instructions could be a lot clearer and use consistent measurements
- Some incorrect sized boards in our delivery
- The tarp used for decoration is just a roll which you need to cut as is the white sticker to decorate leaving you to design cut and apply, would be better if these came ready made
Overall though the product is great, our kids love it and it's a very sturdy construction. I think it's great quality for the price (you're not just paying for the wood but all the design, engineering, and many, many bits of metalwork) just take your time during construction
Review by Piyaranga Pietraszkiewicz1 year ago
Super duper service, had a small fault & it was sorted with one call to a great call service operator. Will buy from here again & recommend to others. Double thumbs up.
Review by Online Zajaczkowska1 year ago
So far so good. The telephone helpdesk was incredibly helpful and informative. The website is clear and easy to use, I'm now just waiting for delivery!
Review by Thuaajn1 year ago
Great product but.........
So I bought the smart travel play house for my 2 daughters and the web site was great and easy to use. The product was delivered on the day and time slot stated......all good so far. The build.....where do I start. I rate myself as quite good with building and DIY and had all the tools, however the instructions were confusing and the wooden cut pieces were not all the correct size. You really need to use your imagination as the pictorial instructions are difficult to follow.
When following the instructions to the letter and I pride myself on precision, the slats of wood do not all connect as described. You really need to use the instructions as a guide and not to the letter. The tarp, needs a bit of thought as no dimensions or template is supplied. Need to use your own judgement a lot which makes it more complicated than it needs be. My advise is plan, plan, plan and once you think you have it right, plan some more. Use the images from the website and you will definitely need some spare wooden slats to get the dimensions perfect. I don’t think they have thought enough about the person building the swing set.
That said, once it was build.....took way longer than it should, it does look impressive. The wood is very soft, so hope it lasts......only time will tell.
Review by Filomeno1 year ago
Very simple website to use and fast check out
Review by Waikata1 year ago
Ordering our climbing frame with Wickey was a simple and fun process which our children also loved being involved with! The site shows clear plans for each play set from all angles and measurements, which is very helpful when making our choice. With the additional options it is easy to customise your climbing frame. The 10 year guarantee on wooden structures also greatly appealed to us. Overall for ease of use and product choice, we recommended Wickey.
Review by Passione1 year ago
Avoid at all costs. Ordered swing and slide and due to my mistake ordered the wrong swing colour. Emailed immediately to try and correct the colour. Took two days to reply saying that that I can't alter my order even though it wasn't due to leave there warehouse for another 4 days. Cancelled my order which they accepted and said my money would be refunded in two weeks. Two weeks later items were delivered. Had to organise with them for items to be collected and sent back. Customer services told me once they have received the items they shouldn't of sent they would process my refund. Three months on from original order still no refund and now not reply to emails.
Unacceptable customer service and business conduct.
Review by Friar1 year ago
Well I haven't had the product yet, so I can only comment on the website and the buying process. I have to say so far so good, the products look great, good to see a product with climbing, sliding and swinging for reasonable money. Seems good value and I decided to purchase based on some very good reviews.Fingers crossed that the product is as good as these words
Review by Leibo Whittlestone1 year ago
Great choice of frames at brilliant prices can't wait until it arrives and see our little girls face
Review by Kwiatkowska1 year ago
Great range of products to choose from. Its taken me weeks to decide on the right climbing frame as they all look fab. I love the funky features. The website is informative and easy to use. Look forward to receiving it very soon.
Review by Nexhat Breffitt1 year ago
I found that Wickey has a lot of products to choose from, it was hard to pick mainly because everything looked so good. Checkout was easy and simple and we look forward to receiving our climbing frame and building it up.
Review by Roobeel1 year ago
Phoned to confirm details on product before purchase and sales team were very helpful and knowledgable. I purchased online easily with no problems.
Review by Consueo Aniceto1 year ago
Excellent website which details all the equipment available. Really good quality products and come with so many accessories. Would highly recommend.
Review by FrameWorthy1 year ago
Hi it was very easy to use the website and if I need to order any more items from wickey I will come back to them again many thanks Harry
Review by AndréDuarte1 year ago
Still waiting for my Shipment...
Site says 5-12 days delivery, writing this on day 25 and still haven't got any tracking number. Customer service takes a good while to answer my mails and I'm starting to regret this whole thing. I also cancelled my first order and lost a lot of money on the convertion back and forth (Wickey have their own rate at wich they charge you) and it took a good while to recieve the refund even thought we cancelled within the hour of placing the order. I'm giving this company a 3 out of 5 rating (im sure going to use PayPal next time I shop on the web) and I'm going to give them the benefit of doubt for now, but if they can't deliver soon i'm going to edit this review..
I see a lot of these reviews are based on the site beeing so "easy to use" I don't understand how you can base a whole review on that.
Shiptment finally arrived about 1 month after I expected it to arrive. Have yet to inspect it and build it but I must say my experience with Wicky is mixed.
Review by Juul1 year ago
I found the Wickey website and product range very accessible and diverse. I also called the support team at Wickey to discuss delivery details and found them a pleasure to deal with, very friendly, helpful and upfront with details on how long delivery could take.
Review by Vithiea1 year ago
Easy to use website with good detail for the products. It would be useful to also have the full dimensions written in the desciption as well as having this on the final picture/diagram but other than that very good website and good looking products. Hoping the quality will be good once received.
Review by Jernelle Hajiyev1 year ago
Great website, remarkably similar to another playhouse manufacturer I have used recently