Wholetiles.com has repeatedly improperly packaged the piece of marble I have ordered. it has arrived broken multiple times, it has been proven that its not being packaged to basic standards. Stone stuffed in a box that is shorter than the stone itself, stone allowed to move freely inside the shipping box, no fragile stickers, no hard wood used in packaging (cardboard and mdf only). They never answer the phone, issue short unprofessional email responses, and now I'm being asked to return products via paying for my own packing materials and driving a long distance to get to a shipping center, and no refund has been offered yet. Currently no resolution, and communication continues to be very difficult with this company.
Review by Wrenford3 years ago
Placed an order over a week ago. Two days later they charged my visa for the order. At the end of a week I messaged them, then called twice to see where the order was. No one responded to any of my requests for information. Then this morning I find that their site has blocked my access by saying I am a spammer. Unbelievable. Don't do business with this company
Review by Seachar Knaepple4 years ago
I was most anxious to receive this order but we had some issues with shipping - my order going to other customers and my delivery directions
being lost…… since I was in a crunch for time, I needed to do something
else. To their credit, they promptly issued a refund and apologized for
Review by Keocha4 years ago
Super experience. My order was a very fair price with immediate free shipping. I'd give 10 stars if I could. I'll be back.
Review by Jerfferson4 years ago
Nothing to share - the order was properly handled.
Review by NBarry Ghasemzadeh4 years ago
Thanks for fast free shipping. Tile is beautiful but too dark for our plans. Great seller!
Review by Muruganandham4 years ago
the product i ordered was incorrect, broken and attempts to talk to a sales representative proved futile.
Review by Vigeant4 years ago
I called about a week after ordering to request shipping info, since none had been received. The person I spoke with said they would check on it and call me back in like 15 minutes. After an hour I called them back and was told it would ship that day. Seriously? Would I ever have gotten my product if I hadn't called? And where was the call back?
The grout itself was as promised, a bit dusty but just what I needed.
Review by Cislariu4 years ago
Thanks, fast shipping , no broken pieces and really good quality, see you again for my kitchen tiles.
Review by Sumeyye Sozansky4 years ago
Fast shipping, thanks
Review by TRsnr4 years ago
This tile is absolutely beautiful! We bought this to use as a mural over our cooktop during our remodeling project. It is exactly what we were looking for. Shipping was very quick also!
Review by Nellery Grunshaw4 years ago
I was looking for glass subway tile to coordinate with a quartz counter for a kitchen reno and saw some beautiful pieces in Whole Tiles collection that looked good. I ordered samples that arrived quickly and love them. The color was very similar to what showed on my computer screen (unlike other tile samples purchased from a different company that were not the shade I expected.) I'm just waiting for my designer to tell me how much I'll need and I'll be back to purchase more. Price is about $9 per sq.ft. cheaper than the same tile at a store my GC recommended.
Review by Rishanthan4 years ago
You should have the exact name of the tile on the back of the samples. I ordered samples but when I placed the order and described the tile I wanted for my new bathroom, you sent the other sample. I said the whitest tile and you sent the grey ones. I didn't have time to change them and fortunately, they look ok.
Review by Seppel4 years ago
and look wonderful. Tile man was impressed and we are happy. What a great option for shelves when your walls are tile! Shipment was fast and shelves were packaged extremely well.
Review by Medrit4 years ago
We needed a marble threshold for a shower install and forgot to order it in a timely manner to install before the glass measurement. When only ordering one piece, you are unable to order online from many places, often having a minimum order of 5. For just one piece, the price and shipping is astronomical. I finally found WholeTiles.com and was able to order just the one piece at an extremely reasonable price. I added a small note in the message section about why I needed it so quickly, and this company, without any extra cost to me (it was Free Shipping) had this piece on my doorstep in 3 days. I winged it on the color (Cappuccino - a creamy almond-cocoa-ish beige), but when it showed up, it was exactly what I needed and gorgeous. Thank you so much, WholeTiles, for helping with this project just in the nick of time!
Review by Appoline Caparino4 years ago
Thank you guys, the tiles arrived right on time, my customer is very happy, you guys are great
WholeTiles.com is rated 4.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about wholetiles.com.