Helpful service team. Good service and recommended proxy service provider. As for the price will be slightly higher than others but with the excellent services totally worth it. All goods are taken care by the team member. Will put in list on my next order. Thank you very much.
Review by Rudex1 week ago
Excellent support and quick shipping.
Review by MiaTo1 week ago
Fantastic service. Very quick and reliable. Prices can be a little steep, but they do offer an invaluable service, so I don’t mind so much.
Review by SStee Widjiastono2 weeks ago
Customer service is excellent since they answer to emails in a timely manner and sound very professional every time. Will only give a 4* because of how long the order took. Order was placed September 6th and didn't receive it until the 17th of October.
It took almost 3 week for the item to arrive to the White Rabbit warehouse; and then the item sat in customs for 2 weeks. This part is not on White Rabbit since customs can be unpredictable as to which parcels they'll let through quick and which ones will sit for inspection.
Pricing is alright but is definitely more worth it to buy in bulk/more item in 1 order rather than buying for example a single book.
Review by Andszey Veronesi4 weeks ago
My life would be worthless and void of happiness without this website. WhiteRabbit is a blessing on this Earth and in my life. Thank you so much for the past 2 years of service and making my dreams come true
Review by Lauranna1 month ago
Excellent service with great communication from order to delivery. I'd highly recommend White Rabbit Express to friends and family.
Review by Loranda1 month ago
I asked for an item from one website, when they couldn't purchase it they let me know and gave me options as to what to do next. Really helpful messaging feature on the website.
I used them a second time after finding the item still in stock on another website.
I was concerned when there were no updates for a while, but it turns out the retailer had sent the wrong item and White Rabbit were sorting this out for me!
Then when the right item arrived at the warehouse they sent me a photo of the item as I'd requested. Item arrived in perfect condition, packaged well but with not too much plastic nonsense, just enough to keep it snug.
Really impressed with the level of service, will be using them again. The messaging feature is just so neat, really reassuring.
Review by NicoleMatthews Lh1 month ago
Placed an order from Zozotown to be shipped to Melbourne, Australia.
Very fast shipping, arrived in just over 2 weeks! Great service
Review by Karakaxas1 month ago
Fast and quick, got all my stuff I needed!
Review by Kitikit1 month ago
Great costumer service and will remind you whenever there are delays in the products being released.
Review by Jiadong1 month ago
Communicating with the buyer is really easy and any time there is a change in the order or problem with purchasing, it's resolved quickly.
Review by Parlene Julin1 month ago
Everything went smoothly - I ordered the Cherry Blossom Sailor fountain pen - it's sparkly and has a 14kt. gold EF nib. It's wonderful. Thank you!!
Review by Samrr Smithustomer1 month ago
I am very pleased with my order, it was nearly packed and everything was fine. It was my first time using this service and I will definitely be using them again!! I'm going to recommend them to all of my friends!! Thanks, again White Rabbit Express!!!
Review by Ihor Indrakanti1 month ago
Communication with me was very well done and my item arrived safely and quickly. I will definitely be using the service again.
Review by Exteem Orpheus1 month ago
The best proxy shopping site for good from Japan. Orders and shipments are processed quickly. Purchases for placed orders are usually completed same day. Shipped packages usually arrive in 4-5 days after being mailed. White Rabbit Express also has excellent customer service and their staff is very polite and helpful.
Review by TheXtreme2 months ago
I was actually stunned by the quality of the service provided by this site.
Review by Rubenash2 months ago
After my lovely personal shopper from Japan passed away, I changed to White Rabbit upon a recommendation by a friend. I was a little sceptical at first, because I was used to order through one on one conversation, not through a website. However, I ended up being pleasantly surprised and already used their services four times. The process is simple and the pricing is very reasonable. The main issue with shopping services I've encountered is the high pricing, in that sense White Rabbit is rather cheap.
Services like the repackaging of the ordered items and consolidation of multiple parcels are free (at least I think consolidation is free, I haven't used the service yet), as well as photo requests.
After requesting international shipping, it takes about two days until your item is shipped out, they are always securely packaged.
The ordering process after submitting a request takes about one day, which is fine unless you're in a hurry/the product is low in stock.
(Please note that they don't work on weekends unless you submit a request asking them to do so, this will cost extra. Since you're making an employee work outside of their office hours, it's a little more pricey.)
-free extra services like photos
-good customer support
-If you stumble upon something on let's say Yahoo Auctions and the auction ends in like two hours, it's practically impossible to buy it via White Rabbit, even if those remaining two hours are in their office hours. (Suggestion to White Rabbit: During check out add a button for faster processing. I've seen this with many shopping services, they process your order in the matter of one hour if you pay an extra fee.)
-They don't work on weekends, which is completely fine in my opinion, but it might cause whatever you're trying to buy to sell out before they can get it for you.
-If you want a photo of your purchased items you have to contact the customer service via e-mail. (my suggestion: Add a button on the website.)
-Orders on mercari might take a while and require an extra fee. This is not White Rabbits fault, mercari doesn't allow shopping services on their website anymore and they need to work around it with addresses different to their warehouse etc.
Review by Paoola2 months ago
I have ordered many times from this website, and their staff has always been helpful, pleasant, and accommodating. They have gone above and beyond a couple of times to ensure my transactions go smoothly. Not once has an item been lost, misplaced, or damaged. They package everything with care and every staff member I have encountered thus far has afforded me as much kindness as they could. I love this service, and absolutely would recommend it to anyone looking to buy Japanese goods.
Review by Eliam Lettsome2 months ago
Excellent service! They actually helped me find and bid on different Yahoo Auctions. Fast replies and always helpful!
Will definitely order through them again!
Review by TrevM2 months ago
Awesome and amazing
Review by Telana2 months ago
Ordered some merch using them and it arrived fast and very well protected, and when I had to talk with support they responded fast and helped a lot!
Review by BrettHeicher2 months ago
Order purchased and sent as quick as possible, secured payement via Paypal, customer service always receptive and respond in minutes, the item was put and sent in a box with protection inside... What to say, i didn't knew this kind of service but now i'm seduced by their efficacity.
Review by Rifna2 months ago
Reliable and fast service. Best proxy service for Japanese goods.
Review by Nalika Badaroux2 months ago
You can rely upon this site to get you the Japanese goods that you need. Just be patient as it can take time for the products you order to get to their warehouse and be repacked before being sent to you. A long turnaround time is much better than not being able to order at all.
Review by Plobo2 months ago
Easy to use and keeps you informed every step of the way! It definitely ain't cheap though but it delivers as promised!