Terrible customer service. I will never darken that greenhouse again.
Review by Stevyn Beautyman4 months ago
Review by Ramyabala Tayocnog1 year ago
i HAVE BEEN ORDERING WHITE FLOWER FARM'S ANNUAL COLLECTIONS FOR YEARS AND EVERY YEAR I SAY THAT I WILL NEVER ORDER FROM THEM AGAIN.
THE PLANTS ARRIVE SCRAWNY, ALMOST DEAD AND MANY ARE DEAD OR DIE VERY SOON. THEIR SHIPPING TIME IS RIDICULOUS EVEN THOUGH I PAID FOR EXPEDITED SHIPPING. THE CONTAINERS THAT I PLANTED FROM THEIR STOCK LOOK TERRIBLE WHILE THE POTS THAT I FILLED WITH PLANTS FROM A LOCAL NURSERY LOOK GREAT.
I WILL NEVER BUY FROM WHITE FLOWER FARM AGAIN.
Review by Hannchen1 year ago
Satisfaction guaranteed .
I am leaving a review which I have not done ever with anything I purchased form any company . I have ordered from these people for years from MN now Okla . I have read some negative reviews ... simply not my case . I contacted CS with my issues , knowing that they were hit with one monster storm after the other this spring I just thought to bad so sad for me , not the case . CS didn't question my knowledge on gardening or the issue I had with my order 279.00 she ,CS only ask me witch ones , said that they would be replaced in a professional politely manner ! Great experience with WFF . Maybe it's in the approach folks if you call be kind you get what you give .. I will tell my gardening friends WFF when I hear complaint about local nurseries poor quality miss information on zone the list could go on .... I will continue to purchase from these folks you get what you pay for ,yes more expensive but all the perks that comes with WFF knowledge , CS ,and the replacement fact of plants ,for witch myself never knew about ,or had to use in the 20 years I have been placing orders or my MN gardening friends . So yes a loyal customer . And I won't have to endure local nurseries with no CS , and only thing a person would get flack or nothing but a frown when the plants are weak or doesn't come up ,or return the next year ... Thanks WFF .
Review by Generalist Lawrentiew1 year ago
I want to thank you for my old fashioned hydrangea tree. We left it in a pot this summer. Every branch bloomed. I just picked the last blossoms this afternoon. We will be planting it in my back yard, so I can see it all summer. Thank you again for y our great service!
Review by Hamata Herff2 years ago
While I still make orders from this company occasionally, I have found a few things, compared to other mail order online nurseries, lacking. First off, their prices are a bit higher than most. Second, their shipping times are horrendous! I order a lot of plants online and have experience with many different online nurseries and this one is by far the worst when it comes to shipping times. It literally says on their site the times they are shipping for each plant and product and despite it stating "shipping now" it simply isn't true. For example, I made an order with them on the 14th of a certain month, and they didn't ship out till the following month, despite the shipping information under the plants stating they were shipping "now". I received it nearly a month later, 25 days later to be exact! Last time I ordered something online and it taking nearly a month to receive was when I ordered something from CHINA! While plants come perfectly fine, and that's what is certainly important here, I can't help but give them a low rating because of shipping times and their prices being higher. I don't mind paying higher prices, but when I receive something that is the same size, condition, and product from other companies for cheaper, I can't justify it. They are not being clear on their website as to the exact shipping times. Now, they give a long spiel about how they will delay shipping due to weather from them to you to make sure plants arrive healthy, but this is simply BS. I order from many different sites and none have problems shipping out in a timely manner, and they are in the same area as White Flower Farm. My theory is they do not have enough hands working for them. If they are getting overwhelmed with orders they should be hiring more hands to help with demand, because their quality of business is deteriorating. Being an online retailer and nursery in our modern era, with online shopping taking off, they need to work on their communication on their site. They need to improve drastically on getting things shipped out in a more timely manner just like all the rest of the online nurseries. All we need is clearer and more accurate information about shipping times and you will have solved your low rating. No I do not want anything to be appeased, I prefer you fix this issue for everyone that may order from you. Thanks.
Review by SGTbanx3 years ago
It may be a nice place to visit, but don't order anything from them!
On December 3 I ordered some bulbs to give as Christmas presents, and noted on the order that they were to be shipped as soon as possible. Now, today, December 18 (over 2 weeks later), I get a notice that they were shipped today, and I have no idea when I might receive them - Totally NOT Acceptable!
Review by Sauchie3 years ago
I am so very, very thrilled. We have already eaten some peppers and our tomato plant s are loaded with flowers. I am THRILLED with this company and the quality of their plants. Our plants are growing on a second floor deck. They are healthy and beautiful and this is the first time we have ever had such success. I must also mention their CUSTOMER SERVICE is 5 STARS. We had a delivery plant and I called and it was taken care of very quickly. This is an outstanding to purchase from. Getting ready to place my second order Rudloff Sanford NC.
Review by NtX3 years ago
spent 25 minutes on hold listening to awful music to find that they were out of the plant I had ordered and that I had to wait til September to get it.
Creepy person on the phone with no personality wasn't even sorry they hadn't told me about the delay. Said it was MY fault.
Review by Rolfi5 years ago
Stumbled across White Flower Farm while looking for some pepper plants. I do a patio garden and do not need more than one of what I want. Nice variety here, items arrive safe & sound, good quality and so far nothing had died on me before the season ended. I try some new things each year. This year included strawberries, Thai Chili Peppers, some herbs and a flower for my shady spot. Last year I had herbs (frozen when picked and not used) thru January. Nice to sit out and watch them grow. Well worth looking at for your gardening needs.
Review by TsT Stanczki5 years ago
I received three double pink knock out roses from you and happened to see the same one at the home depot for half the price and planted yours and theirs in same situation and Home depots's is twice the size and twice the flowers.
I am very surprised and disappointed in you pink knock outs
Review by Twylan5 years ago
I had received a gift card for White Flower Farm some time back and finally got around to using it to buy a set of six lavender plants. All aspects of the purchase went smoothly. The customer service rep with whom I spoke was helpful and efficient, and the shipment arrived in perfect condition. I have planted everything and now have to wait to see how well the lavender plant do over time.
Review by Eappen5 years ago
I received healthy looking plants that were packed securely and in such a way that I could easily open them and provide care when I was unable to plant right away. I planted the raspberry plant last year and then we had the coldest winter on record. I was certain my plant wouldn't come back in the spring since it is in a planter and hadn't gotten established but it's full and strong this year. I got some raspberries off of the plant last year, the same season I purchased it. I purchased a blueberry plant this year and so far, so good!
Review by Mikkel5 years ago
I have ordered from WFF 3 different times & I am extremely happy with the plants I've received! I've ordered from other companies & the quality of packing & the plants themselves do not compare. My most recent order was lost by carrier and it took 7 days from the day shipped before I recieve them. I worried they would have dried out & died but nope, absolutely lush greenery! By the way I order a lot of clematis & if you know anything about them, the soil needs to stay moist! I will continue to do business with WFF. They have the most beautiful clematis vines! And other flowers too!
Review by Marak5 years ago
Easy to order and quickly delivered.
Review by Sjonger5 years ago
I ordered two Seattle Dahlia tuber sets. Each plant consisted of one tuber only, of small to medium size. When buying dahlia, one usually get a bunch of tubers attached to the old stem, not just one tuber. I also ordered from Wayside Garden - their dahlias came in the expected bunch of tubers attached to the old stem. This is not acceptable, I do not know the viability of the small tuber received from White Flower Farm. The reason for it can only be the company's interest in profit over good service.
Review by TrtMarsha5 years ago
I have been ordering for years, and this year experienced my first real disappointment. I purchased 4 complete arrangements at a considerable expense and anxiously awaited their arrival. Two plants arrived dead, and three more were in dire distress. After planting, and almost immediately 2 more plants died, then another. I am anxiously watching over the others, to the point of paranoia, in the hopes that they make it. I called, and will be sent replacements, but as I said after so many years and the anxiety of waiting to have all these dead or dying is very disappointing.
Review by Angguna5 years ago
I am amazed at the well- thought out packaging to protect delicate young plants! They were cozy and hydrated, and literature was include, as well as individual plant markers nestled in each.
Review by Alcumus5 years ago
I was disappointed that several plants I ordered were not included which means I cannot complete palnting them until the missing ones arrive. Also, there was an unannounced substitution that I had to sort out. The plants were very healthy when they arrived.
Review by Mengi5 years ago
White Flower Farm is an excellent source for all your gardening needs. They stand behind their products and have a wonderful selection.
Review by CIatty Kolnick5 years ago
I think your shipping costs are to high.16.00 dollars from Watertown to stamfors!!!
Review by LaTeisha5 years ago
Never had a problem with White Flower Farm. Packaging of plants is great and quality of plants is excellent. Always delivers.
Review by Deitrich Derrow5 years ago
White Flower Farm is outstanding in every way. The products they sell are of the finest quality. The service is outstanding. The representatives are knowledgeable and courteous; always going the extra effort to help the customer. The products offered and sold are of the highest quality. I love doing business with White Flower Farm.
Review by FauxBrit Susini5 years ago
Disappointed with my purchase this year. In the Apricot Allegro collection, the
mango tango calibrachoa in full bloom is fuschia/strong pink. The verbena substituted for the gomphrena is advertised as growing 4 - 5' tall, so I'm not excited about putting it in my deck pot. The three black petunias arrived soggy and with some wilted leaves.
I cut them back and hope at least one of them survives. Each day there is more dead
on two of the plants...oh my...
Review by Hita5 years ago
When planning new gardens, we shop from White Flower Farm exclusively because they are simply the best in the business. We anxiously await each catalog, and have been customers for nearly 15 years.
Customer service is excellent. When an order of Salvia "May Night" was not up to White Flower's usual vitality, one call to their customer service was all it took to replace the plants.