Cindi was great over the phone helping me diagnose some of the issues with our WhisperKool unit. She looked at all aspects of it's installation and performance and determined very helpful adjustments to the unit.
Review by Benedte2 months ago
Received bad part, but customer service replaced it without any problems so far.
Review by Chiksmiley3 months ago
The unit was shipped with wires plugged into the wrong locations on the circuit board. WhisperKool reps were extremely hard to get a hold of, and although pleasant at times, offered zero solutions. Even made us pay for a new display wire because they said it was our fault when it was the manufacturers fault. Once the unit became functional, after spending $1,000+ for a local expert to figure out the issue, the drain line pump failed to work and leaked massive amounts of water on our new hard wood floors without ever shutting off. I never write reviews, although I read them often. DO NOT BUY ANYTHING FROM WHISPERKOOL. YOU WILL CETAINLY REGRET IT
Review by Buxey Fukuyama3 months ago
Very helpful and easy to work with. I would highly recommend them!
-- He and She on Wine
Review by SovietSenpai3 months ago
Review by Caye3 months ago
Our house had an older WhisperKOOL wine refrigeration system that had been installed long before we moved in. That one stopped working so we ordered a new one a year ago. Within a year it stopped cooling and I called the service number. After cleaning the filters at the suggestion of the technician on the phone and that not helping, I called again and a service representative was out the next morning. He dismantled the unit and discovered a quality control issue (the welding done on the unit was not done well and the coolant was leaking). He replaced my unit with a new one and took the old one back to the shop so he could show the people who assemble them what they needed to be doing better.
I am hoping that this new unit lasts a lot longer, but know that I can call and get good help.
Review by JanMaj3 months ago
Within one year this unit failed. Wisperkool refused to honor warranty with the pretext that the my installer turned in post installation paper work with two incomplete entries
Review by Unikati3 months ago
You did everything you said you would, all is good, Thanks
Review by Chayney3 months ago
I recently purchased and had installed my third WhisperKool. Each model has been an improvement over the previous one. The installation by two of their employees went without a hitch and the unit is performing beyond my expectations.
Review by JenniferGREEN4 months ago
Great experience and great tech help.
Review by Pjkomivee Blønd4 months ago
I would give them 5 stars for their customer service, but not their product right now!? I've had issues I don't think I should have had, much less be responsible for..
Review by Glenni4 months ago
Had the Whispercool 2500 for 45 days and all is good so far. Delivery was timely but it came as if the box had been dropped and one corner of the unit was bent. Pair of pliers and we were good to go.
Review by Narendar4 months ago
Seems to run more uniformly (less cycling) than earlier models - maybe it’s the bottle thermometer that I’ve not used before?
Review by Megaphus4 months ago
Excellent unit. Original unit lasted over 5 years. Replacement unit fit perfectly and was an easy installation.
Review by Virag4 months ago
This is a replacement unit to the original which we had for 12 years. The new one we upgraded to a larger unit that was more appropriate sizing for our cellar. It fits in the same hole but is considerably deeper from front to back. We had plenty of space so there is no issue. We have the excess projecting into the basement crawl space so it’s not in the way.
The operation and settings are much more elaborate with many options and technology advances. It’s taking some reading and experimenting to learn the procedure for adjusting temp, etc.
One suggestion I’d make it to add some practical illustrations to the manual giving examples of when various settings would be helpful or most efficient to be used. Let someone other than your engineers write it😂
Thanks for such a quality product.
Review by Bafford Gaspary4 months ago
All contacts made were friendly efficient and professional. Resolved all issues.
Review by Volmer4 months ago
Phone support was very good and the unit was shipped very quickly. It works well. Some areas for improvement are the manual, which says nothing about the air filters in the front and back, how to open up the unit to clean them, and how often to clean them. Also, prior to the sale, there was nothing mentioned about a side door to put pills into the water drainage system. Like most people, my unit sits at the top of a group of wine bottle slots and is completely framed in by them. No way to access this compartment. Would have been good to know that ahead of time or redesign the unit so that the pills could be put in from the front or rear.
Review by Tembusu Linclays4 months ago
I even received a phone call after I placed my order online to go over the specifics of our cellar space to make sure I had ordered the appropriate unit. Great service!
Review by Yamirka4 months ago
whisperKOOL is a trusted company who stands behind their products. I ordered our unit and was amazed at how fast we received delivery. That may not mean much to most folks but when you live where we do getting speedy delivery can mean four to five weeks.
Review by Deborsh Brindel4 months ago
We purchased a new WhisperKool wine refrigeration unit in Spring of 2016. Late Fall of 2018 we noticed that the temperature was gradually rising. We had our HVAC company come out to diagnose and put more freon in it which we thought was the original problem. After no change in temperature, the entire compressor went out and the unit was dead. We had to repurchase (warranty was for two years so we missed it by about 6 months) the entire unit and have it replaced. In their defense they did sell it to us for a reduced cost but very disappointed that the unit only lasted 2-1/2 years and it was $3,800.
Review by Bibhash4 months ago
Great customer service. Had to replace the cooling unit on a 28 year old wine cooler. The newer units are a little different size. The metal flanges that I needed to purchase as part of the installation didn't allow for the outlets so the cooling unit wouldn't slide in. I had to cut one of the flanges so the unit would slide in. I emailed WhisperKool just as a heads up and they responded and thanked me for the feedback. It would have been a very easy installation had the flange been notched to accommodate the outlet. Would have also been nice to get a refund on the flanges but i get it.....
Review by Aslin4 months ago
Excellent customer service. Questions were answered quickly and accurately.
Review by Fadilah Borner4 months ago
Works flawlessly, exactly what I was looking for
Review by DebbieR4 months ago
Excellent service!. Ordered unit and came within the week. I highly recommend Whisper cool for myself and clients all the time. Nothing works as well and lasts as long as these coolers in wine rooms. Keep up the good work and great quality.
Review by Muz4 months ago
There is no better wine cellar cooler
than Whisper Kool.
I had one that ran 24/7 for 10 years in Carmel, Indiana in a 2000 btl cellar.
Then moved to Longboat Key, FL and retired
and downsized to a 720 btl cellar.
I had an issue with it nearly 2 years later
And it was replaced under warranty
with one phone call!!
It’s quiet as a mouse is perfect for my application!!
Longboat Key, Florida