Worst dentist ever. I had a tooth pulled and he left pieces of sharp tooth still in my mouth. He didn't even look when he pull the tooth, to make sure he had everything out. The first day when I get home and the numbing wear off. I noticed that there a sharp piece still in my mouth stabbing my gums. So, I had to use my finger and force that sharp piece off. 3 days later I'm still in pain so I look in my mouth and there's another sharp piece. So, again i used my finger to get it off and it took me forever, but I got that one off too, but the other side of it I cannot get that piece off whatsoever. And now I can pull my gums back and it looks like there is more tooth under my gums or a bone I'm not sure what it is. But it's killing my mouth. And it looks like blood blisters have grown under as well. I called and what I was told is don't worry your body will reject it and it will push outon it's own. Well, I don't believe that one bit now I have to find a different dentist to help me because I'm in so much pain. And the area does not look normal at all. The pics r nothing from how it looks in person.
Review by Grandmadragon Litore5 months ago
Horrible! Dried blood on the wall made me turn around and LEAVE fast
Review by Bafford Hondrou5 months ago
love this place Great employees made me wish i wouldnt have put it off for so long
Review by CDiaz Shiplee5 months ago
Please read all reviews online and DO NOT EVER step foot in this place. I am sorry I did not do this before. We were quoted $723.00 for a deep cleaning and when we got there for the appointment we were told we owed them $1,400 for the deep cleaning. When I asked what was going on with the double charge, I was told if we wanted antibiotic treatment it was $1,400. The old bait and switch. The BBB reviews on this company are an "F". I am shocked they are allowed to do business in this country. And I won't even get started on the staff! Stay away!
Review by Annya Strascia5 months ago
My 1st appt was in May. 2nd appt June 15, 2019 These people tied me up for 4 weeks waiting on my appt then sent me for a 300.00 special MRI scheduled my next appt for today 7-12-2019. I called the office manager Veronica 18 times during that month wait to discuss my insurance situation. She NEVER returned my calls!! I finally caught her answering the phone on 7-9-2019. She was angry. I told her I had left 18 messages. She called me back the same day and cancelled my appointment and told me Brident ( Western Dental )wouldn't be able to help me! Wow.....i want a full refund on that special MRI the doctor sent me for! TERRIBLE CUSTOMER SERVICE! I will be filing numerous grievances because you don't treat people like this!
Review by Amerteer9 months ago
Excellent service, excellent quality work, and very nice workers
Review by MattG9 months ago
They have misbilled me for a year REGARDLESS of the MANY times I tried to rectify it. My son whom has the braces and is responsible for his own account, tried to get the braces removed but could no longer wait after an hour and a half passed after his scheduled appt and he was not seen yet. They continue to send me his reminders as well.
Review by Bafford Gabagat9 months ago
Omg bad too bad
Review by Manyi9 months ago
Bad service need more experience with kids
Review by Yainap9 months ago
The receptionist are the worst. If they don’t like their job they should quit because they make the costumers uncomfortable with their attitude. At least they should smile more. I really do like how the dentist and the dental assistants treat me however western dental should fired their receptionist or tell them to have a better attitude with the costomers.
Review by Chorom Derrow9 months ago
Everytime I take my grandson there the move him from room to room at least 5 times , I realize it’s students learning on hands but because of that they should be taught better patient skills , very unsatisfactory I’ve takeing my grandson for three years but this year Iam changeover to a more Professional dentist
Review by Lindsy9 months ago
Worst dental experience. They overschedule patients(full waiting room and only one doctor).
Unsanitary conditions, dentists come from one patient to another, and don’t even change gloves(while leaving patients half done in another chair). Unsafe with personal information, they discuss other patients and their personal information while at the front desk. They recommend unnecessary procedures routinely, to maximize cost ignoring what is needed by patient.
Review by Jusufu Bauers9 months ago
Dr. Gellad is an excellent dentist and just such a wonderful person. She has seen me through a lot of various treatments over a couple of years and has always helped me through the process with so much kindness and cheerfulness. All of her assistants have been the same, especially Lindsey, Misty and Dr. Faisal... and I never dreaded going to the dentist‼️The front office staff is great too- a big shout out to Ari and Tony‼️
Review by Kesly9 months ago
Questionable organization from staff. Skill and expertise are lacking and questionable at best. I had a cleaning and still felt plaque build up on my teeth but the specialist was certain they saw nothing else. I'm never returning.
Review by DarthVadar9 months ago
I showed up for my appointment and checked in, after waiting for awhile I get called back to do X-rays then was sent back to the waiting room after waiting for while, I needed to step out and make a phone call and was told by the front desk they needed to cancel my appointment because they were way behind. Why did they make me wait so long for nothing? So I have the appointment reschedule for another day, so I show up for that appointment to be told my insurance was not active and they could not see me, when I had just checked with my insurance the day before, so again I step outside to confirm this with my insurance turns out my insurance IS active and they were running my insurance under the wrong ID #. Front desk and insurance person the whole time had attitude and were rude.
Review by Cwysinger9 months ago
I would prefer for somebody to call me so that I report one of your employees in the Maywood Office.
My daughter was the one who experience a bad situation there, other employees were witnesses.
You can call me at 323-873
Review by Kelrop Sauerwein9 months ago
Not transparent and too slow in treating people. Highly inefficient.
Review by Befikadu9 months ago
Western Dental is horrible !!!They work on my teeth. Then a feeling falls out and they chip break...then I need root canals
And a crown cost $2,000 that i don't have... I'm on insurance medical ...'ve lost so many teeth because I've gone through Western Dental they are absolutely horrible!!!. I'm 42 years old and have had to have my teeth pulled constantly three times there because of teeth they work on that chip feelings fall out and then you need $2,000 or they pull it they always give you that option $2,000 or we pull it...I hate western dental...
Review by MagicFisher9 months ago
I would give them a zero if I could. Horrible customer service, had my braces done there and every couple months I had a new ortho denstist they left my teeth worst than when I came in. I submitted a grievance and they never called me back after I called 7 times and they said they would. Would never recommend them to anyone. (I went to the Gilroy location)
Review by Khansa9 months ago
They always overbook get there at 8am and spend all day there just for a simple check up they also drilled a hole in my daughter's tooth when filling a cavity will never take my kids here again
Review by Hansjürgen9 months ago
I honestly love coming to Western Dental. The dentists, orthodontists and the assistants are all VERY good at what they do. The only thing I have an issue with (hence 4/5 stars) is the waiting time. I am always called an hour to two hours after my appointment time. It can be a huge disadvantage because the appointments are booked weeks ahead and I may end up getting scheduled to work the same day. I can't always call my job and say that I'll be late because of my dental appointment, otherwise I wouldn't have a job to pay for my treatments. Besides the really long wait time, I have no other problems with Western Dental. I get the treatment I pay for and it's great service. I never had an issue when i'm there as far as dental treatment goes. Getting braces was easy and affordable, tooth extractions was quick and nearly painless (teeth came out whole and not in pieces) and teeth cleanings are awesome. I never spend too much time once I'm called, but it's just waiting to be called in, is the issue.
Review by Homeshield9 months ago
Don't trust your dentists to do advanced work. Prices are way too high for so-called insurance provider.
Review by Enony Karpachov9 months ago
Review by AVBase9 months ago
Too much wait time. Old equipment and dirty.
Review by Kezzia9 months ago
Most of the time I was scheduled for wrong appointments, never on time, one of the receptionist was always rude and ignoring patients. Just Nancy, was the best on this location, always trying to help