I have only invested small amounts and so far returns have been as predicted. I had a problem with my online log in today and my telephone query was resolved quickly and politely - excellent customer service.
Review by Gintariooooookas1 month ago
Friendly and helpful staff.
Review by JosephineHanswenzl1 month ago
Great to get a company to answer within 20 secs AND then be able to talk to a REAL person.
Following which, my problem was quickly solved.
How refreshing , well done Wellesley
Review by Orzumurod1 month ago
I have had a couple of accounts with Wellesley for a number of years. First of all I would like to say that overall my accounts have performed very well. Secondly I was logged out online as I had forgotten one of my log-in details. I emailed and phoned Wellesley and they were extremely helpful and I was up and running with my account information within a few minutes. Also I literally got through almost straight away on the phone and it is a freephone number. Win win.
Review by Nyren2 months ago
Difficult to get any information about investments made.
Review by Silika Gumasing2 months ago
New website not very user friendly. Staff on the phone very helpful and friendly.
Review by Airrion2 months ago
Unfortunately since the new website was set up, I have found it difficult to get info I require, e.g. tax cert data, redemption notification etc. This is available on old site. However when I have gone into Classic and then log out, my login details become corrupted and I end up having to phone and have a password reset.
People on phone have been excellent.
Review by Pingy2 months ago
I wish to thank the members of the Customer Services team, particularly Shirani for the patience they displayed and helpfulness in dealing with my recent claim for funds due to me at Wellesley & Co.
Review by Personlig2 months ago
Password reset handled efficiently and politely within a few hours
Review by Lilibet2 months ago
Although the website can be a little confusing to navigate,the staff are very competent and helpful
Review by Pondexter2 months ago
I needed to call to regain access to my account after forgetting my password. Team members are very polite and professional with excellent communication skills. An email that should have been sent to me for security reset was not and so I needed to chase. However, the follow up attention given was excellent.
Review by Arowolo2 months ago
I like that Wellesley lend peer to peer and try to offer better rates of interest than most banks. However, I also feel they were not quick enough to flag up when funds are not delivering against their promises and continue asking for investments when their track record has been damaged.
Review by Eazy2 months ago
Review by Toptime Aloemi2 months ago
Excellent service. Knowledgeable staff.
Review by Avetinder2 months ago
Logon problem sorted fast and Effectively .
Review by Tanraaj3 months ago
Very good and quick service
Review by Sejersen Wongpaibool3 months ago
please note that my name is NOT June Kathleen Parish?
Review by Meakoda3 months ago
I was worried about investing in Wellesley but so far I've found them reliable with excellent customer service. I might invest again if I am able to.
Review by HmargaH3 months ago
Whether unmotivated or disorganised, Wellesley failed to recoup bad debts (more than once) by far out weighing and destroying any returns which are in any case at modest interest rates.
I will not be investing again in this or similar P2P schemes.
Review by CatherYne Rocus3 months ago
Since the upgrade, I have been unable to login to my account & the helpdesk are useless.
My official complaint won't be looked at for 8 weeks !!
Unbelievably poor customer service
Review by Ági3 months ago
Telephone calls are answered promptly by very helpful staff and any log in issues are swiftly sorted out.