I NOW HAVE 2 CHECKS SENT TO MY PO BOX THAT DOES NOT BELONG TO MY COMPANY.
I WOULD ASSUME THAT THE CORRECT PROVIDER WOULD LIKE TO GET THEIR CHECKS.
Review by Tiaffo5 months ago
Received a check from Wellcare regarding a insurance payment. We are a medical billing service and I contacted Wellcare providers services and informed them that the check had a provider name that w e do not bill for and needed clarification as to who the check is for and why it was being mailed to our p o box. I also informed them that i have the payspan registration code and pin: number. I was informed that they could not help me but i can mail the check back to them because there was no way to contact the department that issued the check. To my shock they were not even able to identify who the check was issued to... that's are insurance premiums at work... i was further informed by a supervisor that if i can't tell her what product line the check was for they can't help me
Review by Marquez10 months ago
Been on hold for over 5 hours. Disconnected 2X's. Customer service is none existent. My insurance agent warned me. I did not listen.
Make it 7 hours and still holding. Yes I have called back and actually talk to someone then they put me on hold.
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