Pathetic service and processes. They made me wait for approx. 1 hour before somebody came to attend me. He took me out, inspected my car from outside and then asked me for sales agreement. I told him that I bought it from my good friend so I dont have it. He said company needs it. Its fine if its the part of the process. But if you called a customer, either tell him upfront about all the documents or atleast give him your final offer price so that if offer does not suit him he wont face botheration of getting documentation ready for you guys. I was not able to understand why their offer price was dependent upon my sales agreement. If I dont have it, dont buy it as simple as that but whats wrong in inspecting the vehicle and giving customer your final price because you called him and made him wait for 1 hour. Customers also work and they also have to take off from work if they are to visit you.
Review by Catharine3 months ago
All these sites are really proud of their "no obligation" quotes. It's almost impossible to get an idea of the value of your car prior to submitting all your contact information. If you want to just get an idea of what a car junks for, you need to submit name, email, phone, and sometimes more information, enabling the company to call, spam, and pressure you.
WeBuyCars.com has a handy chat. The person behind that chat isn't so handy. Gave them all sorts of information about a friend's car, but didn't want to give out their information to random internet company #253473. Chat person got real snarky and rude after that.
How hard is it to say, "Oh, this make and model with a blown engine goes for $xxx-$xxxx. If you'd like us to make it official, please give us the owners contact info."
Customer service fails
Review by Rheia Uidhir4 months ago
The experience is great. They even paid my parking cost of a few days between sale and tow-away.
Review by Francis Bialas5 months ago
William at we buy cars came by to look at my truck today. Although they were not able to make an offer, he was a great person to speak to and very knowledgeable and friendly. I will definitely be calling them first if needed in the future.
Review by Darknessmist5 months ago
They won't offer what your car is real worth and only want to rob you in broad daylight.
My car was damaged in an accident and I was comparing rates from different websites. Unlike other sites which give you an estimate based on the information you provide, all they have is a "live chat" without giving you any information except sending someone to "inspect the vehicle" almost right away.
Jason was the one who showed up, 10 minutes later he told me they can only offer $500 which didn't even cover the tow and storage fee. I showed him the lowest offer I have received was $1370 and the highest offer was $3000 from other sites, then he called his "manager" and upped the offer to $1200, threatening if I don't take the offer right then their offer is back down to $500.
I thanked him for coming and insisted on waiting for other sites to inspect the vehicle. They called me again the next day offering the same price again, I knew I can not trust them at that point. The next day I sold the car for $2700 to another reputable website.
It's clear to me they are bunch of crooks who want to take advantage of you by lying and using scare tactics, especially if your car is at a tow yard and you are paying the storage fees. Jason was telling me the offers from other sites can not be real and once they send someone over they are going to lower the offer, while in fact the other company just showed up with a check they promised and took the vehicle away.
Review by Flusha6 months ago
This place is a joke!!! 97 Chevy Suburban lifted no dent runs excellent and these phuks quoted 215.00 for parts just talked to them 15 minutes ago I think there 5 star reviews are written fraudulent from employees
Review by Corbi Waeland7 months ago
Thank you for all of your efforts in helping me find the car I wanted. You went above & beyond to accommodate my needs.
I would highly recommend we buy cars for more the car was in prestige condition when I got it like show room condition inside & out. The hand over service was great. Such a professional set of lads well done and when I’m ready for a new vehicle I will return to your selves.
Review by Charlesf8 months ago
I think these people are smoking meth. I don't care if I'll need to wait for a few hours for someone to arrive, just give me accurate data. I called in a few times to determine when the buyer would arrive and was given conflicting information each time. Net result, the driver couldn't come to my place. Again, I don't care if I have to wait, just give me accurate data.
Avoid dealing with these unprofessional people.
Review by DRich Derrow10 months ago
This was the 3rd company I contacted to buy my 2001 Honda Civic LX. The first company, Just Car Medics/Peddle made an offer of $200 online and $320 when I called in. However, I found 18 BBB complaints against Peddle in the last 3 years; 10 in the last year. So I canceled my order with them. I called Family Car Buyers and they only offered $175.
Webuycars.com was awesome from start to finish! I chatted with a gentleman online on 3/14 before quickly setting up an inspection appointment for the following day. David was my inspector and he was a genuine pleasure to meet and work with. I got $450 for my car! I deposited the check online with my bank the same day. It was towed away from my house on 3/17.
I will definitely use their service again and highly recommend Webuycars.com to anyone interested in selling their vehicle!
Review by KKasia11 months ago
this is a misimformed company i never know anything like it
Review by Piyanan Cudlenco1 year ago
can you tell me why my review was deleted ? I dont understand....
Review by Omamo Pamphile1 year ago
Just sold an 04 Toyota Yaris at Cambridge depot. Easy, decent price, friendly. 15 mins and done.
Review by Lucyloo Vundi1 year ago
We are moving out of state and needed a convenient way to sell our Camry. I checked out reviews and decided that the best deal was here. I entered my info online chat. Rodger was here in less than 1 hour. The offer seems very fair, considering the minor damage to the body. It was sold and we had everything wrapped up in less than 45 minutes. I left some eye glasses in the car. He will have them fed-exed to me. Awesome experience. Highly recommend.
Review by RichardFreeman1 year ago
The worst. I sat home one Saturday for 2 hours, no one showed, no one called. When I called them, the sales guy, Anthony Lee was still at the office and said he got busy. Bull. The next day he said he wasn’t coming, some guy John would be here dependent on traffic. This was at 11:30. Well John finally called at 3:30. Where was he coming from, Florida? Told him to go to Hell. This company is the worst. I’d rather burn my car than sell it to them.
Review by Korbeckini1 year ago
Rodger made the paperwork process painless and fast! The only problem was it took 7 days to pick up my old car instead of 2 - 3 which I was told!!!!
Review by Rissia Kourma1 year ago
Kas made the whole transaction easy. He was friendly, knowledgeable, and caring. I would recommend this company to anyone who would like to sell a car.
Review by Cassadi1 year ago
Excellent service... will recommend it to all
Review by Rimbalo1 year ago
First off I would give 0 stars if I could. I spoke with a rep named Fabian and we talked about the price. He quoted me at $12,000 for a 2016 dodge journey sxt 2wd with only 35,300 miles with factory warranty until 60k. It was used as a rental car before I purchased it. I let him know I wanted more but settled at the $12,000 when their rep came out to inspect the vehicle he then said $11,000 at best. I was a little upset because they said $12,000 and the vehicle is sound no mechanical issues. Then he spoke with his "manager" and he only said $9,500. What a joke! When a different car place said $13,000 as long as it was mechanically sound. This company is a waist of time! Get this the only reason they couldn't do $12,000 was because it was a rental car before I purchased it. He said a lot of people are iffy about buying rental vehicles but that is one reason why I loved the vehicle. I call BS!! They waisted my husband and I's time. I DO NOT RECCOMEND THIS COMPANY. STAY AWAY!! Can't even give a decent fair price for a very reliable and newer vehicle. They are a JOKE! Their advertisements are lies!! The only reason I was going to choose this company verses the other and loose $1,000 was because they do come to you to inspect your vehicle and then if you do a deal with them they pay you a check right then and there verses having to take my vehicle in and get paid in 1-2 business days and then wait another 1-2 business days for the money to clear. If anyone is ever in a situation like I am I still wouldn't recommend them because if you just wait a little bit longer you will get more for your vehicle verses getting ripped off with this company. What a shame!!
Review by FunL Lepyokhin1 year ago
less than one star. Highest prices paid. is not true. 75 dollars for 93 BMW 740 I , in excellent condition, engine sparkling clean in top condition, interior leather in great condition , 117,000 miles....... These people do not want to give a honest price for anything. $75 dollars because they are going to scrap it... Damn, the engine is worth $ 1500 as it is, I DO NOT THINK IT IS WORTH ANY ONES TIME TO CONTACT "WE BUY CARS" It took me 3 days to make any kind of contact to get a quote and it turns out A BIG WASTE OF TIME.
Review by Melani1 year ago
I tell you from experience. NEVER use this company, they are only interested in you admin fees. They give you a good quote to make you pay admin fees and then RUBBISH the price later after seeing the car. Imagine telling me that my golf conditioner control (1) does not work so they are cutting down the quote, when the car is very sound? rubbish
Bad customer support too. When they need your money they call you everyday. After paying that's it. you will be the one following up everything.
Review by Atunaisa2 years ago
The guy Steve first told me the highest he could give me was 3500.00 for my 2006 Chevy Equinox with 41,500 miles.And then text me and said it has low miles the most he could give me was 2000 once they take a look at car.I just bought this car for 5000 a couple months ago and the Kelly Blue Book is 4600. I would not recommend these people at all.
Review by Yasuhiro2 years ago
Great company. they came quick and gave me a fair price. Thanks Sandy and Justin. You guys are a life saver. I highly recommend this company.
Review by Plmextar2 years ago
theyre great easy to work with here to help i had a great experience jc's amazing i helped my neice sell her car and theylle be here within a hours great customer service skills would refer to anyone a+++
Review by Keshana Khosrovani2 years ago
Review by Multiprint2 years ago
I had a great experience overall with webuycars.com. especially Rodger made my day. I got my car sold and got my cash back in an hour. Also Rodger is very friendly and gave me all the necessary informations. Thanks team and Rodger!