Rating for Support-Employee Kevin Krienke
1 Star for kindness add
3 Stars for solution add
1 Star for speed
summary 5 Stars
Thank you Kevin
Review by MessyHenfield4 months ago
We have been working with Webtropia Servers for six years now and we have found an excellent service, with a punctual and effective assistance for any problem. An excellent and reliable work partner.
Review by Tuanofoaga4 months ago
I've been a webtropia customer for years and never had a reason to complain. Prices are very fair and the technical support has been excellent so far. I had to contact them for only a handful of problems, and everything was fixed or solved witin a few hours, no matter if during day or night. I really did not expect that level of support for those prices. Overall a great experience, where you feel taken seriously, even as a small private customer. Way too rare in that line of business. At least in Germany.
Review by Shonta5 months ago
I paid my vps some years, last mont they deleted all my data 15 days before expiration day. Very bad experience.
Review by Loricel Dreammaker5 months ago
Using webtropia servers from more than 2 years, totally satisfied with every aspect of services (Uptime, Network, Quality, Stability) as well as customer support.
i remember once am getting problems to activating 2 ip's on single server and team helps me with in 24 hours.
Review by Ambz5 months ago
My experience in webtropia for 3 years has been very satisfied with the high performance of their servers, it is highly recommended for heavy servers.
Review by Stephenette Mirachi5 months ago
Honestly, when I was recommended to webtropia I thought to myself that it looked to good to be true. But I decided that with the deal they had at the time on their Ryzen 1700x processor servers that I'd give them a shot.
2 months down the line and I'm signed into a 24 month contract with them expiring in May 2021. Their servers perform exceptionally well and are very fairly priced. I use my server for hosting multiplayer game servers as well as using it to store personal projects related to my University studies and it's absolutely amazing for that.
The support team are great as well, if you message them within their usual business hours then they get back to you within a couple hours maximum usually and if you message them when they're out the office, they get back to you as soon as possible.
One point I'd like to say is there reinstallation of OS systems seems to be flawless as well, the only thing I'd say is do it when they're open for business. Otherwise you will be waiting a little while but honestly, overall great value for money and would recommend anyone needing a dedicated machine in the EU to go with them!
Review by Twetti5 months ago
provide bad support
Review by ESheer5 months ago
We have used their servers in 2017 but from 2016 we are using their sister company servdiscount.
I can admit the service quality is really great. Specially their server uptime and prices..
But unfortunately their support is not that good.
We have to wait for hours to get any reply..
Even sometime we get 1 reply after many hours which is said the ticket forwarded to the appropriate department so we have to wait more..:P
The support will worst if you need them on Saturdays and Sundays.
Some time we think multiple times before placing a order on Saturdays and Sunday..
It will be a nightmare if you need a server or you need technical suppot urgently on these days..
Review by Connemara Villanella6 months ago
Great dedicated servers, i'm ausing a i7-7700k server for Garry's Mod, and those servers are totally powerful the servers are running very smooth. Also if you have any questions for the customer support, they are very helpful and they awnser your ticket very fast. Totally 5 star rating, i would totally recommend this host.
Keep going like this!
Review by Oven6 months ago
Big big thanks to Kevin and Webtropia!
Kevin was very helpful and kind.
Review by Lydie6 months ago
Webtropia is definitely one of the best providers out there. They have an extremely helpful support, great prices and a perfect service (so far obviously).
And it is important to point out that they respect deadlines for processing orders. They delivered my 2 dedicated servers within few hours which was way faster than what they mentioned on the website.
Webtropia is indeed THE hosting service to recommend.
Review by FedericaS Derrow6 months ago
Got this company as a referral from a friend of mine since I was searching for a reliable and cheap (who knew this goes together) server hosting company. Where I live are the prices fairly high.
I have been with Webtropia for 3 months and never had any problems with the server (vServer Linux XL 6.0). The time it took to order a server, validate my identity and setup was less than 24h.
I recommend Webtropia.
Review by Louann6 months ago
Review by Byzantia7 months ago
Very good Support and Services. I work since 7 years with them and i had never any bigger problems with Infrastructure or other related topics.
Review by Shadiya7 months ago
This is the best hosting ever for server quality, support is good too, I am a proud customer for webtropia.
Review by Islendingur Gekle7 months ago
Good hoster, fast support!
Review by Emgie7 months ago
Excellent customer service
Clearly answer customer questions
Solving quota problems for customers
Get reply within 24 hours of ticket
Hope it can keep progressing
Review by Puma Nurhadi8 months ago
best performance, high stability for the real prices
Review by Schira8 months ago
Very good services, affordable prices, quick response from customer service. I recommend!
Review by Animosity Waistell9 months ago
Bad customer service, I'm still waiting for my server to be installed more than 12 hours. And now they asked for a copy of my ID/Password and that is ridiculous, never seen any hosting company asking for these. I won't order again and I don't recommend to anyone else
Review by Navadha9 months ago
Quick response in support cases.
Review by Shafquat9 months ago
I'm running 3 domains @ webtropia on a super fast VPS server. Very cheap and great support! Thank you! :)
Review by Bafford9 months ago
Webtropia is part of the MyLoc group (MyLoc for professional users, Webtropia for prosumers and Servdiscount for budget servers). I went with Webtropia for a personal server, after having gained positive experiences with MyLoc for some business servers.
Webtropia offers hosting servers, including Ryzen and EPYC servers. Fed up with Intel due to all the leaks that came to light in 2018, I decided to up the ante while switching to AMD for a hobby project. Of all the providers, Webtropia seems to be the most cost-effective choice.
Though I wouldn't expect the perfect service I came to experience with MyLoc - since it's a different division with way lower prices - though they have surpassed this by being extremely helpful and swift, even in the odd hours. For future expansion, MyLoc and Webtropia have become a household name and no-brainer. Highly recommended!
Review by Sjsjsnsj9 months ago
Webtropia had an amazing deal which was hard to find anywhere else. No upsells or funny business tactics ever. Great business etiquette and the staff are always willing to help (quickly!)
The management console is clean and efficient. We get timely notifications all news and server maintenance and I've not had a random server shutdown for over a year. The site is also secure, which is a plus. You also get standard images to boot your server up from, and they always boot up right on time with all software correctly installed.
The server performed well as expected and I would highly recommend Webtropia to those looking for a good server at an affordable rate.