Watchdepots Reviews

I purchased a Tissot watch from Watch Depots. I immediately had concerns when it arrived from China, and the obvious fact that it was inferior in quality. Watch Depots offered a refund if I was unhappy but wanted something in writing if I was to prove it a fake. So I contacted Swatch Group Australia (Tissot) who were happy to have their Melbourne service centre assess the timepiece. They confirmed in writing that the watch was indeed a counterfeit product.
I sent this response to watch Depots by email and they have now stopped responding and have not offered a refund.
Very unprofessional and they are in violation of several Australian consumer laws.
No other option now but to waste further time with ACCC complaints, VCAT application and a report to the ATO.

I received my watch but I had ordered the wrong size I contacted them and was told I could change it for the smaller one. I sent the watch back in all original packaging and with a tracking number. They received the watch on the 12/01/2017. I have emailed several times asking when I can expect the replacement watch and have heard nothing from them. I'm going to my bank to get them to retrieve my money. Not happy at all

I have telephoned left messages and emailed numerous times over the last week and have not received one single reply. I placed my order early December as was a xmas gift and the funds were debited from my account immediately. I received an email over a week ago saying it was being shipped to me via DHL. I still had not received and have called DHL who inform they have not even received my item yet??? I guess now im not going to have a xmas present for my partner.... Disgusting service I will never use them again and will post on numerous other pages so no one else is ripped off!!! I want a refund!!!

I have sent a number of emails and left voice messages which were never replied to. It said the watch would be dispatched the same business as the money is received however a week later DHL still hasn't received the item. Now I doubt the watch will actually arrive before Christmas as promised but I doubt I'll get my money back :(

Puchahsed a Micheal Kors gold Lexington watch and within months the date change / time change nob had fallen off.. sent it back for repairs.. took months... but they replaced it with a part that wasn't the same as the original part ( this part was also dodgy within itself ) . so when this watch was in water it filled with water, where as it was fine when first used it in water with the original part before it fell off... so it was their choice to put a non original part on it when it was under warranty instead of replacing it which they could have done in the first place.

so now the watch is totally ruined and they wont do anything about it. and stopped replying to my emails. I am now approaching consumer affairs about this . so to others who have been in similar circumstances I would advise you to do the same... as consumer affaits say I hare a case and will be pursing it for me. DONT USE THESE GUYS - DODGY AS HELL!

My girlfriend bought me a watch for Christmas, within a couple of weeks the battery was flat and a couple of months later- one of the hands FELL OFF.
We somehow managed to get in contact with them, paid to have it sent off for repair and EVENTUALLY recieved message that they have the watch. After a couple of months of them not replying to emails or answering their phone, my girlfriend has given up, she feels helpless and doesn't know what to do. Eff these dodgy as*holes, give me my watch back.

The order number is 100005067, so you can look it up before sassily reply to this message.

I bought my husband an Armani watch for Christmas and the thing fell apart the second time he wore it. Save your money. Bali have better quality

I brought Emporio Armani Chronograph men watch on 13 July 2015 a week later i have to made phone called ask for the watch and about 6 weeks later strap broken and watch stop working. I sent email attached photos of conditions of the watch to them. Sale represent replied me to sent the watch in and I did on 10 September. 3 weeks later I followed up one of staff replied my email said will sent it back within a week. I still didnot received it. . After so many emails and phone called the company for followed up they never get back to me. One day on 22 October 2015 they posted the watch back as same as conditions I sent to them. The watch still broken strap and not working. What is warranty mean to them? Now I waste my money and watch just a junk in my drawer. I sent demand letter and complaint case (from Consumer affairs ) to the company. They contracted me back and offer to give the other chance to repair the watch plus they will pay for postage cost. A week later I received watch back. I couldn't believe it watch still doesn't work! And they refused for response for postage cost. I called consumer affairs and has been advised to send watch back and demand full refund. I sent watch back and asked for refund. The company refused to refund by excused that I didn't send manual book and a plastic cover. Now I haven't get refund and the company got the watch. All conversation kept records by phone calls and emails for evidence in court.

Very dishonest an untrustworthy company. Poor service, slow dispatch, not sure if watch is a knock-off. Granted, they are very cheap but do yourself a favour and avoid this company as you may end up getting ripped off as I did.