Very bad handling of the purchase of a good that was not delivered.
After 14 days the good did not arrive they proposed to wait for 2 more working days. After 18 days, the goods were still not there, I had to call, and they proposed for me to buy again the good from them.
As I did not accept, they proposed to call me back. as far no call back. at 16h00, they do not receive any call ...
Review by Giam4 months ago
Excelent service and quick delivery.
Review by HPSauce1 year ago
Easy to order, delivered as promised. Good service.
Review by Gardenwitch1 year ago
Reliable and delivery under 5 days to France.
Thank you voltus !
Review by Borami1 year ago
Since years already a customer. Always good service!
Review by Piemanpete1 year ago
Quick delivery. Well packed.
Review by Patsalides2 years ago
Everything as it should be. Thank you Voltus!
Review by AngieM Petrikova2 years ago
Excellent service to the UK - highly recommended
Review by Clorrisa2 years ago
I have purchased several KNX products from Voltus. They stock all the big manufacturers at the best prices. Their product knowledge and customer service is excellent. And international shipping is fast and hassle free.
Review by Heleny2 years ago
The shop was recommended to me by a friend, who bought from the shop previously.
Voltus has great choice of items available.
I have ordered complete set of components for smart house.
Ordered goods have good price/value
Communication was excellent prompt and precise. (Thank you Kay!)
Goods were sent quickly.
I will definitely recommend the shop to my friends.
Review by Gorleston Aadab2 years ago
Nice job. The P and P is a little bit high for a small package.
Review by Kailly3 years ago
I used to be a satisfied and loyal Voltus customer. Pricing is good, delivery is fast (even outside Germany) and the product range is very wide. All was good and well, until I wanted to return some unneeded parts.
After many back-and-forth communication with a customer representative, I learned about the procedure to return goods. They informed me that since I ordered with a company name, they only refund 80% of the value of the goods. They informed me this is a "restocking" charge, which only applies to companies. Which means that if I ordered the same as a consumer, there would be a 100% refund. As a reply to my question where to find this in their Terms and Conditions, the literal reply was: "the conditions for consumers are explained in §9, although these are not valid for a company, for which we can set the return conditions as we like".
So basically what they are saying is that they are discriminating between companies and consumers, and that the restocking charge is suddenly not needed anymore when you are a consumer.
Seriously, what web-shop charges 20% for restocking? What age do they live in? Just to clarify for those who can't do the math: if you return a product worth € 1000, they will keep € 200 to put it back on stock! So here's an important tip: don't fill in a company name when doing a purchase.
Either way, this was my last order with Voltus.
Review by AndreaBL Darrien3 years ago
Extremelly fast and flexible customer services while buying some products
Review by Zapourra3 years ago
Please add english to your website
Review by Alquisi6 years ago
Voltus GmbH is rated 4.0 based on
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