absolutely diabolical customer service. went to buy a kit for a ten year old lad and was ready to spend £200. there were three people in the store two elderly gentlemen and a young guy at the back of the store. This young man totally lacked any manners in how to speak to a customer i dont think he has been to a school. He was very unhelpful and told me if i want anything than just take it to the counter and pay for it. any questions about bats or safety gear was met with a blank and he kept walking away while i am still talking. He was very unhappy when we were trying the bats and kept grabbing them and putting them back. I dont mind if the guy had no knowledge about the gear he was selling but to behave the way he was doing was enough for me to keep my money in my pocket and go elsewhere.
Review by Simonetta1 year ago
I've been using this shop for many years (10+), particularly for cricket (bats, pads, gloves) but also badminton (rackets) and tennis (grips). On the 28th July, I left a bat (previously bought from them) to get oiled, knocked in and have protective sheet/tape added.
When I went to collect it, I forgot the slip, but I was pleased that they would be able to find it using my name (I did give them other details eg. date I handed it in, bat name). The lady at the till couldn't find the slip but the elderly gentleman was able to find the bat.
So far so good, but while they were trying to find the original slip (so I could sign I had collected the bat) the lady said I had given her a different name to what was on the slip. I did give her my full name, but she heard my first name. I did point this out - and was annoyed at her insistence it was my mistake.
A couple of points to think about VKS:
1) You need to be specific and request surname (if thats what you use on your slips).
2) Its easy to lose customers with bad service. There was no need to imply I didn't know my own name. Try and remember we all have a first name and surname, just because you are looking for one and it turns out to be the other that is not my fault.
Having personally spent hundreds of pounds in this shop, its sad that they are let down by a bit of poor customer service. I have brought in my friends and family to buy cricket bats and gear from you, so I feel extra bad to have been treated this way.
Review by Hyland1 year ago
Ordered a bat on 16 Nov 2017, only got told it has shipped on 5 December 2017 after i had to e-mail and ask about it. Online i paid for Courier shipping, only to find out it was sent via Air MAIL..... excuse is that shipping rates have gone up by 50%.. Then fix your website pricing VKS.....IF I WANTED AIR MAIL I WOULD HAVE SAID SO.... i am astonded that they have a 9 out of 10 rating....... then they send me a Mail thanking me for the 1 star review in a sarkastic manner. Hence me editing this review and adding it.
Review by Antonesi1 year ago
Went to vks to purchase a cricket helmet. There were two older chaps who served me and came across as not too satisfying in terms of tone when asked questions about any returns and exchange of product. Clearly in a rush and after I did make the purchase and asked for a receipt I wasn’t given one with product details instead was told they only do the small till receipt with the amounts on them. When asked for a bag, the guy just left it on the table and did not put the box into the bag nor offered to help. Very bad attitude! I hope this experience is not practiced on a daily basis as it’s such a shame to some of the bigger brands they sell.
Review by Armyproud2 years ago
Spoke with Vinay at VKS after cricket direct were taking over 3 weeks to deliver my order. Ordered and delivered within 24 hours, I'd recommend VKS to everyone looking for cricket gear!
Review by Farva Nors2 years ago
Ordered off Vks on Monday delivered Tuesday excellent no nonsense service great communication as well, even when I phoned the shop
recommended 5 star
Review by Chaley3 years ago
First time ordering with VKS and I must say, it was easy. They replied to all emails very promptly and helped me to choose a bat as well as some pads and gloves. It all arrived the next day and was perfect.
Will certainly buy from them again and reccomend them to my club mates.
Review by Sizan3 years ago
I am an Indian living in Kenya. I bought two English willow cricket bats from vks.com. Initially I bought Gray nicolls super nova limited edition. Mr. Vinay understand my requirement and he is a excellent customer mind reader. The bat was amazing and he delivered what he committed. Then again I bought SF black edition and the bat was more than my expectation and impressed very much. In future also, if anything required I will buy from you. They done excellent international shipment like very good packing. Initially I ordered half mind but when I got the first bat I was impressed and I ordered my second bat that also awesome. Strongly recommended for online buyers.
I gave rating 10 out 10. All the best....
Review by Torenaga4 years ago
very efficient & to time
Review by Costache4 years ago
I purchased a Nike top, via their website, which stated that the item was in stock and then paid for the item accordingly. I needed the top for a tournament I was participating in and thought by ordering several days in advance that everything would be fine without any problems at all. How I was wrong.
I today received this feedback email by uk trust pilot asking for feedback on my order and thought something was strange especially as the order had not even been delivered. Anyway, I've just logged onto my account with the shop to find out where my top is and it looks like my order has been cancelled just a day after ordering it with the notes on the section saying " Nike no longer do this product anymore - Your order has been cancelled " and basically that is it!
No direct email or telephone from the company to let me know this is the case. Very poor service indeed.
My advice to anyone ordering from them is be very careful as even if the item is in stock when you purchase the item this may not be the case and you might very well be dissapointed.
Review by Tuisku Sokolyuk4 years ago
Service great and quality cricket gear also friendly staff
Review by Florrie4 years ago
Excellent service, received my order next day as promised. will definitely order again.
Review by Unhee4 years ago
Great Service. Ordered without a problem, received it on time as expected.
It's not the first time I buy from them and it definitely won't be the last one.
Review by Zulfikher4 years ago
Very good service, I ordered some batting pads however I was called to tell me they are out of stock but offered me an alternative of the same quality, I found this good customer service not many places wold personaly call you. They were also delivered next day as promised. Will definitely be buying from again.
Review by WuLtrax4 years ago
Have made several purchases from this store and have had them delivered to ireland.. arrived within a couple if days. Excellent quality and great prices
Review by Diddydas4 years ago
Absolutely superb customer service with 1st class delivery notification. Also, their website is up to date with stock availability.
Review by Rikus Verweijmeren4 years ago
No stock, although they took my order online. No interest in giving me a deal to upgrade. Would use again or recommend.
Review by AnuR Gumeran4 years ago
Great condition and delivery of helmet. However, did not come with any bolts
Review by Mahboubeh4 years ago
I have to say very happy with the BRILLIANT SERVICE VKS provided for me when visiting the lovely family buisness everyone at the shop were polite and helpful and when shopping online my products arrived the very next day.
Also when dealing direct with Vinay via email there was no question too big or too small and he replied straight away.
I have purchased 3 ton's now and I have to say VKS have some of the best on display.
On a whole a very amazing service and experience shopping with VKS that I would recommend to all.
Review by Alumara Derrow4 years ago
I ordered a Salix finite pod bat. I got the bat within 2 days and in good packing. The bat was as per my expectation except for a minor dent on the back which I don't think will affect its performance. I am satisfied with the performance so far.
Review by Tascheria Reddington4 years ago
Great service, fast delivery and tracking of parcel, very good product, all round very happy with VKS and will use again in future for sure.
Review by Reeni4 years ago
Just received my cricket bag shipped all the way from VKS in the UK to Trinidad.
Good packaging and item arrived on time with no problems.
Review by Monkeybug4 years ago
Thank you very much for your quick response to my queries and delivering the products with such promptness! Will definately shop with you for next season!
Thank you once again!
Review by Rakkinz4 years ago
bat ordered and easy to process. received it v quickly and ontime. query with bat as it cracked, and 3 days later still no response... no after sales here?
Review by Eirik Kunster4 years ago
Shopping experience with VKS was straightforward and I was kept informed of progress with my order by both email and text very effificiently. However, I was informed my delivery would arrive on Wednesday, when I knew I would be out so I elected to have it delivered to a neighbour. I then received a further email and text the following day (Thursday) saying the delivery would be made that day. It duly was, however it was delivered to No.10 which I thought was odd as I live at No.25, until I collected the package and saw it was addressed to No.12, despite my details being correct in my order form.