-- credit was charge immediately
-- no shipping for a few days
-- excuses when contacted
-- no shipping for more days
-- more excuses
-- promised me to refund after 2-3 weeks
-- refund never came after weeks and weeks
-- could not find the sales people (or one person) by phone or email, seemed they did not exist
-- stay away from this store which does not has a actual address other than a PO BOX.
Review by LuisFurtado3 years ago
I ordered a wall heater from vivdecor.net a month ago but it has never been shipped, although my credit card was charged immediately. Customer service is terrible - I have tried several ways of contacting them, but enquiries are routinely ignored. The customer service phone number is never answered and only ever appears to go to a voicemail. Although I have left messages about my order no-one has ever called back. I have also tried contacting the through the website which merely adds the query to my account page (but no-one replies). I had a bit more luck contacted ViveDecor by e-mail but was only promised that the item would ship in a few days (essentially the same claim that made a month earlier). However, the item I ordered still did not ship. The BBB rates gives this company an F rating, with many complaints similar to mine. These folks appear to take routinely take money from customers without sending products in return. Complaints are ignored or met with delaying tactics.
Review by Mellodi3 years ago
I ordered a Dimplex SMP-904ST Fieldstone Fireplace for my house and ViveDecor.net had the lowest price. They save me over 250 dollars and offered me free shipping and no tax. Everything was so easy and simple. I was emailed with tracking information and the delivery company was very nice and contacted me to schedule a delivery appointment. ViveDecor is great.
Review by Hisyam Stonton3 years ago
Easy purchase. Great purchase everything was so very simple. Low prices and great service.
Review by Barty Lindwarm3 years ago
I got to order a table on this site and given a call to customer service I got good response and best deal
Review by Mharned3 years ago
Do not purchase anything online here. They take there sweet time on getting package out. They say they price match but they don't. ( only who they feel is in the same ballpark. Exclude homedepot, walmart). Tried calling 3 times left messages won't call me back. Got email with tracking 3 days after purchase. Says it's exposé to be at my house 9/11/15. But fed ex tracking haven't received the package only the shipping label. It's 4:30 pm 9/11/15. Still no package, fed ex has no idea except only there was shipping label created but have no package and they can see that I have another package coming the following day but I'm expecting that as I've tracked it. Wish I would of gone with Walmart instead. It was cheaper. Would probably got my problem resolved or my package by now. Just thought this company looked like a high end more professional company that would get my package to me safe and fast. I was very very wrong. Don't buy from these people they don't care clearly.
Review by MWick3 years ago
Love dealing with Vivedecor. They saved me over 350 dollars on my new dimplex fireplace. I also received free shipping and the item was delivered to my house in just 4 days. Thanks again vivedecor for your pristine product and outstanding service.
Review by AquaBlue3 years ago
The office chair i brought was great and best price, I was surfing for the chairs in many sites and I brought from this site. The chair was just as shown in the pictures!
Review by Bishen4 years ago
Vivedecor.Net took great care of us on our new wall mount fireplaces. We put two in our hotel lobby and one in our conference room. We decided to go with Dimplex because they were much better ratings than the amantii. I'm glad we did because these BLF5051 Prism fireplaces are stunning with the new multi color flame option. Everybody loves them when they see our hotel lobby.
Review by Krin Copping4 years ago
I ordered a pricey item on 9/3. My credit card was billed immediately. My receipt indicates the item would take 1-3 business days for billing, 1-2 business days to prepare for shipping and then 3-5 business days to ship. To date the item still shows as "to be billed." I contacted ViveDecor on 9/11 and they advised they would contact the warehouse and have it shipped 9/14. Today my item still shows as "to be billed." And now they will not answer their phone. I will be disputing the charge on my credit card if I do not get a response today.
Review by Hosme Knoffman4 years ago
I must say it was a very Easy Purchase. Everything from the product to the service to the website. Vivedecor did an awesome job. I love our new dimplex BLF74. I will order again.
Review by Eky4 years ago
Had no problems with their service. Answered my emails, updated me on deliveries. What else do you want from a furniture/decor sales company?
Review by Jason K4 years ago
So so simple. I located Vivedecor online shopping for a new Amantii Fire and Ice electric Fireplace. I needed 3 of the BI-88-deep units for my nightclub. They are absolutely stunning units. Our contractor put them in and we've received nothing but 5 star compliments. I have been telling everyone where we purchased them from and that Vivedecor has the best price compared to evey other online website. Vivedecor was not only a little cheaper but hundreds of dollars cheaper. So basically on 3 units ViveDecor saved me 12 hundred compared to the competition. And with owning my own business I just started a 1200 dollar savings can go a long way. I appreciate everything and I am very very pleased with my entire purchase and experience with Vivedecor Net.
Review by Abdourahman Spokus4 years ago
Ordered an fairly pricey item from vivedecor and after charging my card, they went dark. I tried for about a month via email and voicemail to get ahold of someone but no response. I ended up disputing the charge on my Amex.
I couple days later I posted a negative tweet AND a complaint to the Cleveland BBB (they get an F, by the way). Very next day get an email- "Your item has shipped."
It took threatening to take their money back to get my item. Doesn't seem like a good way to do business.
It's also worth checking out vivedecor.com on here where some folks have accidentally posted reviews. That URL is for their blog and the last post was in 2014 complaining about negative reviews!
Review by Dznt4 years ago
I am very pleased with my purchase. I found ViveDecor.net online when shopping for a new Tech Link TV Stand. I noticed VIveDecor had the lowest price and also great ratings. I decided to place my order. I was very happy when I received a tracking confirmation in just 48 hours telling me that my order shipped out via Fedex. The only issue was, when I received it one of the sides was damaged slightly in transit. I contacted ViveDecor and spoke to a gentleman by the name of Jake. He assisted me with the part request number and the new replacement part shipped out right away. I am very pleased with my tv stand and I saved a 89.00 by purchasing from ViveDecor. I must say that I have zero complaints with ViveDecor and will continue to do business with them.
Review by Freewill4 years ago
Found this company online and they had the lowest price on the BLF50 so I ordered through vivedecor. I am glad I did. Everything was perfect. The price the shipping was fast and the service was great. I have no complaints and I strongly suggest vivedecor. Net
Review by Giblet4 years ago
I am VERY happy to say we had NO problems at all. The cabinets all arrived in the timeframe promised, they were all packaged well, no damage anywhere once they were all unboxed and all pieces fit the design perfectly
Review by Xinqiong4 years ago
I ordered a dining table and it was delivered with right time and table price was better than other online sellers. The price found in my research is best online
Review by Junanya Bentele4 years ago
I recently purchased a Backyard Discovery Cedar Pergola from vivedecor.net. I am beyond amazed with the quality of the Pergola, as well as the fast delivery. My purchase also included the assembly!!!
Review by Playamena Tseki4 years ago
My apt had been painted so I was still in the process organizing my living room when my sofa was delivere it was perfect in color as of website and thanks for the customer support
Review by Patsygreat4 years ago
Ordered a wine cooler and never heard anything for a week. called and spoke to someone who said it would be delivered the following week, no one had to be home, and a tracking number would be emailed. No email, no call, no delivery. Called and left several vm's and sent several email inquiries. finally heard back that delivery will be tomorrow, not by the carrier mentioned in first call, and someone had to be there. when I asked why they hadn't returned any calls/emails they wouldn't answer. I will NEVER use this co again and do NOT RECOMMEND.
Review by Kartheeka Haissac4 years ago
Do not purchase anything from this company. Phone calls are rarely answered, their voice mail is usually full and if you are able to leave a voice mail you will NOT get a return call. Any online inquiries concerning your order will NOT get answered; you can see that they posted, but you will have more luck talking to yourself in your mirror at home than getting any information from this company. They are VERY efficient at charging your card; I am very impressed how fast that transaction went through. I made a purchase for $549.00 on a pair of Kef speakers on 18 May 2015 and I have still not received them and it is 15 June 2015. I was told twice that they would be at my house within a couple of days. I call after no delivery and I am told that the container got held up in shipping on two different occasions (apparently from overseas). I canceled the order online and have not gotten any reply. Then I have been trying to call today and no one answers the phone. They have 1 customer service line. Why my order was charged before my speakers were shipped is beyond me!!! There is a 25% restocking fee and a 25% cancelation fee, I am sure that will be my next fight. Accessories4less has excellent prices and I had to do a return on some expensive speakers (they were too big for the WIFE - my fault) and they were so professional with me and they charged me no restocking fee and they could have. I have no affiliation with Accessories4less, just FYI. I am a real person with a real issue with VIVE DECOR. This company should be shut down. I have never dealt with such a BAD business in my whole life.......
Review by Malishia Spreaorough4 years ago
i was looking online for one of those built in electric fireplaces. I was looking at all different kinds of brands. After researching these things for like 4 weeks I finally decided I wanted to go with the new Amantii FIre and Ice series fireplaces. I liked this option because of the options included and the multi color flame effect. I decided to buy the BI-60-DEEP. When I looked online I noticed ViveDecor.net had the best price and lower than the competition by hundreds. I phoned in to see if this deal was true. I spoke to a young lady named nicole who was very helpful. I placed my order and I could not believe how quickly I received it. ViveDecor not only saved me hundreds but they were very responsive as far as email notifications and tracking confirmations. I received my new Amantii BI-60-DEEP and we absolutely love it. Thanks ViveDecor for all of your help
Review by Bighorn Triantafyllides4 years ago
I placed an order for an entertainment console with ViveDecor because they indicated that it would be able to be delivered in the time frame that I needed. An issue arose when the manufacturer of the console did not have this available to ship to ViveDecor in time. As they were unable to hit the ship date they had promised through no fault of their own, they offered a $50 credit, essentially selling it to me at their cost. The person I spoke to over the phone went above and beyond my expectations to resolve this problem!
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