I ordered a chair from Vita Interiors on 30 December and paid a deposit with an estimated 83 day delivery lead time. Fortunately I didn't have to pay the full amount as I have had no contact from them and they do not respond to emails or take phone calls. I did manage to get through once on the phone and was assured the order was going through but then I have heard nothing since and the long lead time is now almost up. There has been a 'everything must go' sale on their website and the chair I ordered no is longer listed so I assume they have gone out of business but I cant find any information about it. I am posting this as I saw another review with a similar problem.
Review by Latassia2 years ago
Having travelled to Corsham today, we arrived at what was described on Vita website as a "slick showroom" this does not exist - it is located on a rundown industrial estate, and when we spoke to a member of staff they denied all knowledge of any showroom! AVOID AT ALL COSTS!
Review by LeMagges Tepavac2 years ago
Ordered a chair and paid a 30% deposit a way back in September. Promised that the chair will be delivered on the 28th December. So far no chair and zero communciation from the Co. Not answering my calls, my voicemails nor my emails. Just awful
Review by Ayetri2 years ago
Well after waiting three months for my Barcelon chair and ottoman I tried to contact vita interiors since February I have emailed every email address and telephoned day after day asking for Rory or anybody in fact to get in touch with me unfortunately I have had no response what so ever,so if your going to perchase anything from vita interiors please be aware there is no after sales service as far as I am aware,one very disappointed customer,
Review by ValsCollectables Jairam2 years ago
As u know mostly only unhappy pepople comment on their experiences, so really wanted to give this company a half decent review...
Didn't receive an order confirmation email, so initally concerned, but after a few days they returned my emails and the 2 chairs turned up on time and in perfect condition.
Great price, great lead time and great product...very happy.
Review by Publicidad Magraner2 years ago
Really good products and reliable company. Definitely recommend them ! Bought different chairs and a coffee table; all great items.
Review by Elenah2 years ago
I made an order to Vita Interiors in early January . I paid up front for 2 Hans Wenger style chairs and an Eileen Grey side table . Delivery was very good , the items arriving just days after my order . Unfortunately when I opened up the boxes I was rather disappointed to find that the chairs were not matching ( 2 different colours ) and the table was just a frame without its glass top !
I have sent numerous emails and made many telephones calls , all have been unanswered !
I used this company because a friend recommended them to me , I now wish that I had researched this company more before I made my order .
Review by KidNappy2 years ago
Ordered an Eames style chair through them. The price was very competitive and the product is great so far. We had to return the ottoman stool as it had some marks on it, but even though we called over a month after we had received it (it was a birthday present and didn't open it immediately) they arranged collection very quickly, fixed the problem and delivered it back very promptly. Delivery service texted with a one hour time slot in the morning which is always handy. I was very pleased with the service, product and how they handled my problem.
Review by JezP2 years ago
The communication with Vita was excellent when a ordered the items and the communication about delivery as well. I received the items but 2 of the items was not good. It was the Egg chair and stool. I have sent pictures of the items to Vita to compliane over the big sports in the leather and an uneven stool. The other items (2 lamps and the bird) was beautiful.
I have sent several mails but haven't heard anything. A bad end to a story that could have been good. I have passed on the case to the Consumer Association in England. I have previously shopped with vita and there was all so fine - including the service. Therefore it becomes so disappointing.
Review by Gronek2 years ago
I've spent almost a year trying to claim my refund. This company have been reported to Trading Standards, have refused to respond to any emails/phone calls and I am not trying to retrieve my money through the small claims court.
When I spoke to the CAB they told me that Vita Interiors are no longer trading and have closed the business. The phone number has also been cut off.
Review by Thang2 years ago
So I ordered my chair around the beginning of October 2016!!!!! was told 8-10 weeks and nothing!!!
Then was told 12 weeks - still nothing and finally got told in the middle of January to pay the rest of my bill and it would be delivered next week - i asked for some form of compensation for the wait and heard nothing!!!
Finally after dozens of phone calls (none of which were answered) and numerous emails (none of which i have received a response) I asked for a refund on my deposit!!!
It is now the middle of March 2017 - well over 5 months and all i want is my deposit back - Im gonna blow and this is just completely unacceptable.
I have worked within retail for well over 25 years and this is just not on.
If anyone knows of Rory Mcalpine (its easy to find out from google!!!)
then please let him know that he needs to sort this out for me and the others!!!
Review by Ikorn Brotherhood2 years ago
Bruce Bourne 07968818779 if you have any info or want to contact me.
Review by Aminatu Berntsberg2 years ago
I recently purchased a Hans J. Wegner style armchair from Vita Interiors. At first I was disappointed by the long delivery date, however it was so worth waiting for. I am so happy I chose this supplier over others I found offering similar price products.
The quality of the chair is fantastic, it is absolutely perfect in every way.
The quality of the customer service is fantastic, my emails were answered promptly and personally.
Delivery was fantastic, driver was both on time, polite and helpful.
They said it would be 3 months and it was about 3 months delivery.
I am so pleased that I chose this company when searching for the Wegner style chair, I feel it's always a risk buying unseen, however I can say from my heart, with Vita, it was a risk that has paid off and was worth taking.
Review by Kuslo2 years ago
I ordered a Eames style table which arrived in good time, however it was in my opinion faulty. After almost two weeks of telephone calls and emails which went unanswered I spoke to someone at Vita who was completely disinterested and did not acknowledge or apologise for how difficult it had been to contact them. He then arranged for its collection the following day. A couple of weeks later a refund was issued - minus £18 for a return delivery charge which I was not made aware of at any point/nor is it detailed on their returns policy on the website. After a further week of trying to find out why the charge had been deducted I was told that the table had been looked over in their warehouse and was not deemed to be faulty and that caps needed to be removed - a simple issue that could of been resolved over the telephone had the member of staff shown any interest or asked any questions - although whether or not there is any truth in this who knows! Since then I have emailed/phoned and had no response at all.
Appalling customer service - I would not recommend at all!
Review by Stegelmann3 years ago
Perfect experience. Ordered Charles Eames office chair - delivered in a few days. Vita called me to arrange the best day for me to have the chair delivered - delivery was from a company with a 1 hour window. The chair is fabulous and the quality (and price) exceeded my expectations. Will buy here again for sure.
Review by Donohue3 years ago
We've made 4 orders already. 3 of them are delivered. Great quality, well organized delivery, quick communication. Waiting for our 4th order to be delivered - Eames organic chairs.
You can trust this company.
Review by Angelynn Derrow3 years ago
I bought three chairs which were delivered within a couple of days - the company were flexible over the delivery day as I couldn't be in on their preferred day for deliveries. All three chairs are fantastic quality, particularly for the price paid. Highly recommended.
Review by Fekete3 years ago
I purchased an Eames inspired House Bird, the second one actually, for friends of mines Wedding present. The item was delivered after 8 weeks. We were not able to give the present to my friends until 3 months later when we next saw them, where upon opening the box, the bird inside was broken. I have emailed Vita Interiors 6 times asking to return the item and order another one, I didn't want a refund. They finally responded today saying I had only 48 hrs after delivery to ask for a refund. I am assuming the change in designer copyright law will put a severe dent if their business.
Use this company at your peril.
Review by Curse3 years ago
Excellent quality and helpful support.
Review by BeatrizC3 years ago
Excellent experience with Vita Interiors as a first-time customer. Quick respons to my inital questions. Then, two George Nelson Style Home Desks delivered to Norway in about three weeks. Excellent product quality and trouble free delivery by Schenker.
Review by MadV3 years ago
Ordered a coffee table Monday after Christmas (28th Dec), but received no phone call to arrange next-day delivery. After a couple of working days I sent an email, only to receive an out-of-office stating they wouldn't be responding until 4th Jan. It's absolutely fine to go away for Christmas, but don't allow your customers to carry on ordering, thinking they're going to get any service.
I called on 4th January. The guy at the end of the phone made no apology for the poor communication about their holiday closure and I was told the best way to get it delivered would be their men in a van. The earliest they could offer was 14th Jan. I was told there was an option that would get it there earlier, but this would involve the item being dumped on pallet in the street outside my address. When I said that wasn't going to work, and wasn't really what I thought I was paying £30 delivery for, the unapologetic man just said it would have to be 14th or I just cancel the order. Faced with 16-day delivery after being hooked-in on a next-day promise, I cancelled.
This company are obviously happy with the money they're making, as they didn't need mine. It's unprofessional to go on holiday, make no mention of it in correspondence about orders, yet continue promising next-day delivery. Then to respond to a customer who has clearly had a bad experience with "Do you just want to cancel the order" is plain arrogance.
Review by Pmos4 years ago
I ordered some AJ lighting this was with me in little over a week. I was given a one hour delivery slot and the delivery arrived on time. Efficient service, very impressed.
Review by Taconis4 years ago
Everything went smoothly, dining table arrived on time, really well packed and it looked exactly like the picture online. Guy on the phone really helpful and organised quick delivery. Would recommend.
Review by MrsRianneBruty4 years ago
i decided to buy a reproduction of the eames la chaise. after looking around for companies that sell those i finally decided to buy it at vita interiors and it was a good decision! the chair is a perfect reproduction of the original, the quality is perfect. nothing to complain about!!!
it took several weeks until it arrived but it was worth waiting for it.
i really can recommend vita interiors.
Review by Yomzp Adegoke4 years ago
Purchased recently a stool "Barcelona", during holiday break. Item was dispatched very efficiently on the day vita-interiors re-opened. The product is a reproduction of good quality.
Only pain point -- I did not pay much attention while ordering -- is that delivery in France uses Chronopost, and the bulky parcel was delivered at the local post office. Without the help of a charitable soul to transport the package from the post office to my place, it would have been very difficult indeed!