I had lots of questions over multiple days about a product which was out of stock. Lynsey was amazing answering everything in a timely manner and walking me through the entire process all the way until the product was in stock and through my checkout. She was also very polite and never once became annoyed with my million chats :) Thank you!
Review by Andycapnz Faumuina1 month ago
I phoned in to confirm shipping time frame. The rep was very helpful and delightful to speak with. A great experience.
Review by Enkel2 months ago
I contacted customer support for a few questions before ordering and the representative was fantastic. The response from Kristen Nickey to my info request emails was also very quick and professional. I appreciate the help and am excited to not only receive this order (as will be my client), but also for upcoming future orders I'm working on. Thank you so much!
Review by Bls Klamka2 months ago
Shopping experience was fantastic! Had an issue with both my credit card and artwork (from my end), so had to call customer service. They were EXTREMELY helpful and went above and beyond to assist me. Order went through without a glitch, service was speedy and allowed me to get back to my day much quicker than I had anticipated. Oh, and much to my delight, I didn't have to wait on hold for assistance! Someone answered both my of my calls immediately!!
Review by Kazukura2 months ago
I ordered blade flags and submitted my artwork using the provided template. The proof they sent included a thorough report and when I was unsure how to resolve the warnings on the report, I called for help. Everyone I spoke to was incredibly helpful and went above and beyond to get my artwork print-ready quickly.
I haven't received my product yet, but based on Vispronet's thoroughness, I trust it will be great!
Review by Coffin2 months ago
Little frustrated with having to cancel the order for sign stakes. The product itself cost less than what I have now, I couldnt even find the actual cost of the stakes, but at the end the shipping was more than the whole order put together adding an additional$250 from where it is right now with ship. Thats not right or good business. It actually forces me to go through other competitor sites to find a better deal for that alone, good way to lose business. Im sure there is good old ground ship for $50 or so.
Review by Ozuk2 months ago
Shopping experience quick and easy. I tried using the promo codes that were available by signing up but both did not go through. Looking forward to Getting the item later this week
Review by Sempermed2 months ago
Comments professional & courteous? Why? You don't want people to know how terrible your company is? I ordered w Heather- she helped me with Happy Birthday yard letters that were in stock n
Could go out next day...they were to be here 2 days ago for my 5yr Olds drive by birthday since we can't have a party- you ruined a 5yr olds happiness..they still r not here"
Review by Peter Fuchs2 months ago
The item I was interested in was out of stock so I called and spoke with Judy. She suggested that I send an email denoting what I wanted and that I was a previous customer. Later that day Judy emailed and called me to let me know that the item I was interested was back in stock and shipping out as soon as I provided the paperwork and credit card. Great customer service from Judy!
Review by Hummerich2 months ago
Heather was extremely diligent with regards to her approach. She took the time to listen to my feedback and requests. Her patience coupled with her ability to recognize an opportunity for her company to secure a potentially lucrative relationship came to fruition. She took the time to coordinate with management to make a deal happen. She is always available to assist and I look forward to future business with your company as long as you can deliver a high quality Product on time.
Review by Jmmac2 months ago
Vispronet helped me successfully order a new tent for my soccer team. I had a couple issues when designing but was able to call customer service and they assisted me. Overall, I would definitely order again in the future.
Review by KvD Merisoglou3 months ago
I talked to a couple different Customer Service people as I was deciding what to get and how to order it. They were all extremely helpful, both in product knowledge and helping me understanding processes and procedures. They were very helpful getting my order placed which was something I wasn't able to do on-line. You should be very proud of your employees they provided excellent customer service. I don't have my order but Customer Service has set a high bar I expect a quality product.
Review by Hebron3 months ago
The person who answered my call was Judith C (?). She was very helpful after my experience yesterday attempting to place an on-line order.
Because I am almost 80 years old I find it difficult to navigate digital systems.
With this covid-19 isolation no one can come into my home to help
thank you for the great service.
looking forward to flying a Canandian Flag soon(even if it has to come from another country)
Review by TWilkins3 months ago
The overall experience was good. The small banner didn't come out very clear, but it will work for our purpose.
Review by Sudkanung3 months ago
I have been trying to get an order rectified after spending nearly $300 and all items are missing the step stakes that were promised in product description. Spoke to "Julia" who also goes by the name Judy and says they are doing the best they can, they have nearly 1000 emails to sort through, meantime I spoke to her yesterday and was promised they would come up with a solution to the problem. Also said she is the Manager. Poor business practice to sell items, if you do not have the proper supplies as promised. It would be better to deny the order rather than fill it improperly.
Review by Sya3 months ago
It would be better if there was a more hands-on process to get artwork approved or potentially re-worked. Other companies I have worked with for similar products would provide complimentary increased image quality of the designs uploaded or recreate when necessary since it is difficult for a customer to do on their own.
Review by Aidre3 months ago
Fairly easy to use. A masking tool for images would be helpful. Otherwise fairly user friendly. The downloadable template works too. I have used both
Review by Paisleyann Pearlmutter3 months ago
I placed an order on April 26th for delivery today. When I checked today, the website showed that it was still in production. I contacted customer support and was told that the Vispronet system had undercharged my card by 1 cent, so the job had been suspended with no notifications sent to me (or anyone on your team, I assume).
Unless I had contacted customer support, it seems like I would never have received this order.
Review by Subek3 months ago
The final product was great. For some reason, the site was not recognizing my file for upload so I had to go back and forth with Vispronet several times. In the end they accepted the original file and said it would not be of good quality but it came out looking great. Very High quality.
Review by Mikahla3 months ago
I ordered a custom print flag they warned me that the artwork that I sent might be pixelated due to quality of the picture. They made it very clear that I understood that there could be issues I was very happy with their quality of customer care. The flag came out absolutely perfect I was a wonderful surprise for my mother and her new property.
Review by Jmkleist3 months ago
Without the amazing support of your customer service person Lynsey I would have struggled with the online ordering process. Lynsey kept me on track, calm and helped resolve some of the technical issues we had (i.e. Kept billing me for shipping even when I chose my Fed Ex acct, kept defaulting to my BILL TO address and not my SHIP TO person the order needed to go to. Lynsey was able to resolve all my issues in real-time. Without her ... I would have thrown in the towel!
Review by Afreeca3 months ago
Our town is celebrating it's 200 year Anniversary, a group of local High School students designed the anniversary logo. I contacted Vispronet, they made the entire process easy and the flag quality samples we had made were great. With the help from a few generous citizens donating the funds to make it possible we now have placed an order for 50 flags that will be flying in our downtown as part of the celebration.
David K. Hawes
Review by Graphene4 months ago
The UI was jerky and if I didn't know how to remove the popups by inspecting the page like a normal customer I'd probably have said "FORGET IT!"
Review by Boltonjon Garich4 months ago
Wish, I had the two ladies, names whom helped me. They both walked me through flag sizes and even did the design for me within a couple of hours. Very polite and courteous. I will recommend vispronet.com to friends and family. Thank you, Edward Moore / Charleston, SC.
Review by Suruthi4 months ago
GREAT customer service and user friendly website. Can't wait to receive the letters and celebrate my Godson.