You get a great service at Vision Express, Bexleyheath. Every staff member is extremely professional and courteous, would highly recommend
Review by Arnelia1 month ago
Fabulous helpful friendly staff. I had a problem with my frames and the way it was dealt with was excellent. The optometrists also went above and beyond to find me the most suitable contact lenses, so patient.
Review by Antina Femburg1 month ago
The staff were very helpful and accommodating as I had 2 under 2s with me. The store is small as it is inside Tesco, so not much seating available. The service and collection was great and I will be going back.
Review by Taekwondo1 month ago
I haven't used Vision Express for quite a number of years and have been getting my glasses on line, or more recently from a (very expensive) private opticians.
Given the high cost of new glasses, I was attracted to try Vision Express again by a 50% Off offer which they were running.
Both the service and value were excellent and I will certainly be using them again.
Review by Meleshko Buijk1 month ago
Having used another high street optical chain, I decided to call in on chance at Optical Express who had a sign for available eye test slots. The optician was brilliant and found issues whoich she referred to my GP. Great service from friendly staff. My husband went a week later on my recommendation and was equally satisfied.S
Review by SpesKnight1 month ago
Pleasant and efficient service I recommend vision express to my friends and family.
Review by Trishula Deji1 month ago
It was a good experience but I thought after a couple of days that the glasses weren't as I hoped they would be.
Review by Seleste1 month ago
Vision Express are always pleasant to visit. Staff are very friendly and attentive but not pushy. I have always received the best of care.
Review by Shawlene Bumbiere1 month ago
Got 2 prs of glasses after 2 months the arm fell off on 1 pair. The most expensive pai. I Went back to store and assistant accused me of breaking the arm myself. £147 wasted.
A shocking way to treat a customer.
Review by Saucet1 month ago
Initially went in on a Friday and was seen within minutes. Friendly staff, frames chosen and eye test booked for the next day. Obviously a lot busier on a Saturday lunchtime but still only had to wait a few minutes to be seen. Glasses ready within 8 days, adjusted to fit perfectly = one very pleased customer!
Review by Jimira1 month ago
I found it an Excellent experience the Staff were very friendly and the Optometrist very knowledgeable and helpful . I would definitely return to Vision Express Harlow in the future.
Review by Mr Hawkins1 month ago
Vision Express?.........what a joke!
Eye test and new spectacles ordered and paid for on 17 September....it’s now October 3rd and I’m still waiting.....that’s really poor service.
I think I will be looking at going elsewhere in the future.
The staff were amazing and very helpful, I can’t fault the service I received on my visit, but Vision Express you let your staff down by not completing orders in a reasonable amount of time....shame on you!!
This opticians used to be run by Tesco.....I never experienced this sort of debacle or prolonged delivery when it was Tesco managed.
Review by JohhnySmokeAWeed1 month ago
Superb service throughout with a very satisfied product.
I can see clearly now. You too can see clearly by visiting Vison Express.
Review by Kimiltria1 month ago
Absolutely shocking customer service. I paid over £600 for two pairs of glasses in July and was assured they would arrive within 7-10 working days. I especially bought them because I was going away for a month the following week and had been warned to cut-back on wearing contact lenses by my optician. It is now October and I still haven't received them - this meant I was forced to over-wear my contact lenses and have suffered permanent damage to my eyes. I was belittled by staff who were very dismissive and unhelpful, even though I had to take time off work to come in and chase this up, and my emails to the main office have been ignored for over a month. I am now preparing legal action to seek compensation for this breach of contract. This isn't the first time I have had a bad experience with Vision Express - last year I had to come into the store, again at my own expense and taking time off work, to chase up contact lenses that hadn't been posted, even though I had already paid for them. My words of advice to any prospective customers: stay away!
Review by Dieuwke1 month ago
Excellent service from Kerry and her team. She recognised I had a problem with my new glasses wanted my eyes re tested which was done immediately. Remeasured my eyes and glasses made loads of adjustments and remade the glasses.
Very satisfied thank you
Review by Pheris1 month ago
Vision Express Has Excellent Service
Review by Saigne1 month ago
Falkirk store. I can't actually name 1 member in particular they are all like friends now. My 15 year old had glasses since 12 months old, I have for 6y rs, we have had many, many accidents and all staff have always been exceptionally helpful with reshaping/sorting sat on or broken glasses, they also have helped with best offers available when repairs could not be made. I can't recommend high enough!!
Review by Elijahman1 month ago
I would highly recommend Vision Express; I feel I have had a thorough eye health check and I am happy with my choice in 2 new pairs of glasses. They were so patient and helpful when it came to the difficult decision of what frame best suited the shape of my face and multi-focal lenses requirement. Thank you Vision Express, I wouldn't go anywhere else now!
Review by Dumoulin1 month ago
Excellent experience from start to finish. Very helpful staff and good pricing.
Review by TaytaSuga1 month ago
excellent service especially as I can have only have certain frames.
Review by Khalass Teliani1 month ago
My experience at Vision Express, Tesco Inshes in Inverness, was highly positive.
The store and the staff are very welcoming, everyone was friendly and approachable and I came away from the experience feeling very positive.
I purchased new prescription lenses for my existing frames and also prescription sunglasses. I found the store manager to be so helpful and really knowledgeable, he helped me to decide between different lenses and tints for my sunglasses and provided me with all the available discounts and offers.
My optometrist on the day was Ryan Gilmore, I found him friendly and professional. I felt I received a thorough eye exam and he offered advice and knowledge on contact lenses and prescription sunglasses.
I was told my order could take up to 10 days but was contacted in less than a week to let me know they had been received back in store.
I would thoroughly recommend Vision Express in Inshes Tesco as the staff are lovely and I was really happy with my glasses :)
Review by Gresinda1 month ago
Was made to feel very welcome. Eye test explained carefully. No complaints at all.
Review by CcKam1 month ago
I had my eye test as normally every 6 months. My eyesight had improved so much, I had to get new glasses, with the lens I needed I was told it could take longer. I explained that I was going away on holiday and if they could see if they could see if it could come quicker. They arrived at the lab but due to them coming fro Thailand the lens broke on its way, was told that they will be a slight delay on them, the manager kept me fully in the loop before my holiday. When I came back I had a call to say that my glasses had arrived. I have since collected them and they was brilliant with making sure that they fitted me fine.
I have had excellent service from Vision Express at Tesco Watford. Highly reckoned them
Review by Adnor Firan1 month ago
Best ever eye examination, they really take your vision seriously. I have been in this store twice. Professional and helpful staff, patient and honest. Excellent range of frames to choose from. I would definitely recommend Vision Express Canary Wharf if you value personal service, knowledgeable staff and warranty. Thank you!
Review by Sishe1 month ago
Excellent optometrist but had to wait 4 weeks for glasses. Came in and nobody contacted me, then tried to say they had. Also very poor selection of cheaper frames