There were a couple of days delay from the date of delivery expected and I was kept informed and up to date. Very efficient.
Review by Mengting2 years ago
The toilet delivered was not suitable, it was collected and alternative supplied. Needed a couple of phone calls but there was no issue.
Review by Jpd2 years ago
Having searched the web for Tissino Hugo 2 tower radiator, found VB at an excellent price. Contact with Daniel was VERY helpful, advising me on matching fittings. Delivery was spot on, arriving easily on the promised day. VB company deserves to do well, thoroughly recommend, with great Cudtomer service Daniel
Review by Spurvis2 years ago
Nice product although we have not installed it yet so I cant comment on how it works.
I wish there was a better description of the product on the website. Luckily we got what we wanted when we received the product
however it wasn't clear from the information provided on the website that the light was sensor operated and exactly where the sensor was located on the product.
Also, it would have been nice to be notified about the exact delivery date. All I got was a call from the driver on the day when I wasn't at home and then to be told that he wouldn't / couldn't deliver it the next day. Luckily he was able to deliver to a neighbor.
Review by Khristal2 years ago
Daniel helped with my orders.
Service is good, helpful and quick responses.
Review by Colombine Heringshausen2 years ago
First class service from order to completion. Would not hesitate to recommend Virtual bathroom.
Review by Dunha2 years ago
Very good service , but need to know that different items ie.manerfacture 's
get delivered differently .
also the wall hung toilet I ordered come with seat in one box .so you need to change this on your website as it make you add the seat of your choice
now I have two seats
Review by Cormab2 years ago
Excellent service, would not hesitate to buy from this company again. Easy to order, very helpful when I contacted them. Competitive price and very good delivery.
Review by Elizabethflores2 years ago
Wasn't sure whether to give this company my business after some of the mixed recent reviews. So please that I made the call. I spoke to Daniel who put my mind at rest, explaining the plip was down to a company restructure.
He gave me honest advice, outstanding courtious services and at a price I couldnt beat anywhere else.
Order was delivered on the day stated and in perfect condition.
Couldn't rate them highly enough.
Review by Ayuoob2 years ago
Ordered bath panel on their website and paid the 9 quid or so delivery calculated when I put in my postcode. They phoned me 2 days later to say their website was wrong and the actual cost was another 129 quid on a 100 quid bath panel and unless I paid it they wouldn't deliver. Absolutely useless bunch. Ordered from another company for less money and free delivery. Only gave one star as none wasn't an option.
Review by Diorama2 years ago
I had a difficult experience with another bathroom supplier, long queues at customer service phone number, stock control issues and broken promises.
Finally I cancelled their order and came to Virtual Bathrooms. I should have come to them first. The person I phoned obviously knew what he was talking about, and was extremely helpful. As a result in 24 hours I had received the item I needed.
Review by Mirany Egeblad2 years ago
Easy to order and pay.
Delivery as promised. Good service.
Review by Puig2 years ago
Delivery was stated as 2-3 working days. I ordered Tuesday and expected it by Friday. We had to make repeated phone calls chasing up the following Monday/Tuesday. We were promised calls back which didn't happen so had to repeatedly ring ourselves. It arrived 7 days after order
Review by Hanyi2 years ago
Said 2-3 day delivery but did not arrive till day 4
Review by Jodeh Ansbridge2 years ago
Amongst the countless rift of faceless websites all claiming to have stock But never answer the phone Vitual bathrooms were the complete opposite.
Fantastic ability to source product
Wonderful personal service
Review by Nawshika3 years ago
Good service but the postal costs are way too high
Review by Catriona3 years ago
Great value for money product, superb customer service, ultra quick delivery time.
Review by Firebelly Dadmohammad3 years ago
This company were one of the few that can supply a 700 x 700mm shower tray. They have their own delivery drivers which is much better as other couriers that have delivered have dumped off broken or damaged goods. Overall, very pleased.
Review by Sadf3 years ago
A well run company, great to deal with
Review by Anidav Itoh3 years ago
Excellent service, good price and delivered promptly. Very impressed.
Review by EveCal3 years ago
Ordered on a Mon for Wed delivery. Efficient and helpful pre and post order client service and very happy with product that was delivered, on time and intact.
Review by Mirea3 years ago
We found their prices to be very competitive - in fact cheaper than we could find anywhere and with free delivery. We received an immediate order confirmation (this was a Monday) which said 2 to 3 working days for delivery. By the following Monday we'd heard nothing more. We repeatedly phoned but got only an answerphone and despite leaving a message got no callback. We also emailed and again received no reply. By this time I was beginning to get worried but eventually found another phone number and managed to speak to someone who said they'd ring me straight back. After an hour I called again to be told an item was out of stock and they were waiting for the supplier to ring back. The following day I was expecting a phone call from them to advise me when the items would be delivered but low and behold they were actually delivered. So, actually I'm very happy that I received the goods at a very good price but I just wish it had been with better communication.
Review by Lajuandre3 years ago
Goods arrived about 6 days after they were bought initially as the sink was "instock " , nope they had to wait on it coming into their stock from another supplier. So it finally arrived but the sink is split in two, tried calling both their numbers which both just ring through to a call hub that no longer handles their calls, tried emailing / their Facebook page but still nothing .
I honestly think they are nothing but thieves and wouldn't touch them with a ten foot barge pole
Review by Lessly3 years ago
Great to buy off real people yet still experience the fast online service.