I signed on with Virgin hoping for a great experience. What ended up happening was headache after headache. Every single month that I was with Virgin, I had to call them at least 2 times with concerns about my account. From charging me for services that I did not use to incorrectly calculating my data that I was paying for, every month with Virgin mobile was an argument. I would not recommend this company to anyone looking to use them.
Review by KeithFerguson Mariette1 month ago
I paid off my bill and closed off my account 5 years ago. On my credit report virgin still reporting as of September 9, 2019.
In fact here is virgin’s release letter:
Membership Account #: 5
Hey there Mr.
Thanks for your call. As discussed, we confirm your account is at a $0.00 balance as of the date of this letter.
As long as no additional charges or adjustments have been made to your last bill and we’ve received your complete payment on all amounts, we require no further payments.
If you need anything else, give us a shout at 1-866-612-8483.
Lots of love,
The Virgin Mobile Team
I even see remarks: paid, non derogatory
Status: collection, charge off.
For the life of me I am clueless as to why report like that.
When I called customer service always answered by some offshore agent who is totally clueless about what I talking about. When I file a dispute with credit bureau I was told to contact virgin. Endless loop of lies and deceit.
I must blame our government letting these predators to exist in our country.
Review by Gaybrielle1 month ago
Say they paid me out for me 200 dollar deposit and never did.
Always have issues with there customer service.
Always have issue with services and data usage lies.
12 gb plan but charge me overage at 8gbs...
The app is so bad and buggy.
Review by Esnum1 month ago
Worst company ever been with!!! I regret going with them customer service is HORRID!!! I just added up my bills since June and the total came to over 2770.50 and I’ve been with them since last November 2018 under contract ( which I completely regret) I haven’t added up the rest but during my time with them I have went over my data 3 times which is $50 which is fine but the fact in less than a year I’ve paid more than 5,000 to this company just for a phone IS ABSURDDD!!!!!!! I can’t wait for my contract to end to leave. I’m only 23 years old and they over charge me and my sister all the time ! They go in my sisters bank and take out way more than what they are suppose too. This company robs people and laughs about it. ABSOLUTELY HORRIBLE COMPANY DONT GO HERE!! Save your time and money!! I believe ever since November I have had 1 good month that they didn’t try to take a lot of money from me. They send you different prices 3X -4x a month too stating you incorrectly what your bill is. I’m literally on the phone with them every single month. I’m sick of the stress from this company and would neverrrrrr recommend this company to anybody!
Review by Wildwolf1 month ago
Very bad company to deal with .
I joined them 2014 , everything was ok until I asked to upgrade my plan 2018.
The sales man give me wrong information regarding using my data , resulting on 201.23 $ extra than my monthly data .
After discussion with virgin mobile the situation , they remove the extra money from my account.
then 2 month later , I went for Videotron as I have 7G with the same monthly payment for 2 G with virgin mobile .
Manger from Virgin mobile called me asking to go back to them and offering me to change the deal to be like videotron and when I refused , he put back the 201.23$ to my account and send me to a collection company called Arrow with out receiving any notification from virgin mobile .
Resulting in hundreds of calls from the collection company , hitting the credit because I refused to go back to Virgin mobile .
Review by Zkarr Hemsworth1 month ago
Worst service and signal reception Ive ever encountered. I'm done with this joke of a company. There is nothing quite as infuriating as having 1-2 bars in your own home 24/7. Like screw off Virgin.
Review by Vasight1 month ago
I am a senior on a limit income. The months of June and July I was pursued by Virgin with emails and phone calls, saying they had a deal for me. I ignored this thinking it was going to cost me more money. One more text and I decided to find out what great thing Virgin had for me. I connected with Omar and he said you are being given a free new phone. I don’t know how many times I asked what was the catch and each time he assured me there would be no change to my account. Only charge was the one time hook up fee of $40, nothing else would change. I had my own phone and was paying BYOP plan for $22.50 a month.
When I got my bill this month there was $10 more than what was suppose to be the total. Omar had BLATANTLY lied to me. He changed my plan to a 2 year silver plan for $25 a month. When I called and said change my plan back, I was told by Archie this can’t happen because I had a new phone. They would not take back the phone because it was past the 10 days and I could apply for buyers remorse but I would still have to pay a portion of the FREE phone. What a bunch of SKEEZY LIARS!!!!
This may not seem like much to most but this is a lot for a senior, this comes out of my food money. And it is the principle of this situation that disturbs me the most that I was lied to in order to change my situation that I had worked hard to obtain. Virgin should be ashamed of their business tactics. BEWARE they’ll scam anyone for a couple of bucks.
Review by SlightlyQuirky1 month ago
Worst experience in my life, you have to beg for assistance.
Delay in everything from installation to equipement return, you gotta be retired to cop with these guys.
If your time is valuable go shop somewhere else.
Review by Charles B Dorsey1 month ago
This has to be the worst service I have ever received period. My son and I often game on the weekends and when we moved in our new apartment we decided to go with Virgin internet. Signed up with one of the unlimited Internet plans and to be honest it's horrible. They have been ripping us off since day one. We get 2.35 megabits per second which is absolutely horrible . I have to call in every 4 or 5 days to get them to fix the speed which lasts only a few days. It's annoying and the fact they try to charge us extra for the problem lol .....DO NOT GO WITH VIRGIN INTERNETD do yourself a favour and avoid !!!
Review by Oluwakemi1 month ago
Jason Brooks in Kelowna Virgin hub was very patient with me not knowing much about the tech thing. Got a new phone which he help me 3 times to get running properly. Thank you Jason
Review by Nahiran1 month ago
It is ridiculous to use this sim. It is of no use. I will not recommend any body about this networking. I would like to share my experience.
I initially took a plan of 500min local calls, 1000min international calls and 4 GB data per month. As I came to know I am just exceeding my usage of local calling so I decided to make as unlimited. I spoke with customer service and he to it is upgraded and so I moved on. Actually it wasn't done and I exceeded local calling. Hence my phone terminated. I again I spoke with Customer service they told to activate my sim I need to pay $35 then only they can help me. I did it and told my issue she told it's fine she has upgraded and you must know same thing happened again. Service representative didn't done my up gradation hence my sim terminated again and again I needed to pay $35 to activate. Then at last it was done but advisor told these payments will be deducted in next month bill. When next month bill came it didn't happened and I am sure I will need to give $35 again. So this virgin Networking is just sucks.
Review by JBates2 months ago
So I decided to change my phone company that have been with 22 years with Virgin wrong wrong wrong they get my ordered screwed up cancelled tell me to reorder it then get three different conformations with different numbers and end up calling to see if my phone was ship a week after that the retail said that virgin cancelled it and that's all and the guy try to re put it at the same account so they want me to redo everything was on hold for about 20 minutes for loyalty to him it came back that there were close bad bad bad business 2 time they screw on adding a new customer so I told him them to cancel everything
Review by Gaiter2 months ago
If I could give a 0 rotten tomato rating I would. We have been trying to set up our internet properly for 2 weeks and just keep getting the run around. Nothing has been done and 4 appointments have been made; two technicians who were unable to set up the internet, one senior technician sent to the wrong city and address by dispatch and another appointment that was mysteriously 'not on file'. We have taken multiple days off work to meet the technicians meaning that this experience has not only been frustrating but has cost us money. After spending hours on the phone where we were called by the wrong names, hung up on, continually transferred and had to reexplain our situation countless times we still have yet to see any improvement. We'll be looking elsewhere for our internet going forward. Would definitely NOT recommend. WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE. This service is deplorable on the best of days.
Review by Neethirasa2 months ago
Whatever has changed in Virgin customer service in the last 6 months to a year was enough to make me pay out the phones and ditch this company after many many years. Every month something was added to my bill that wasn't correct which made me have to call in to correct it. When they would correct it, it usually ended up with another improper charge, most likely due to language barriers and their agent not fully understanding the original request. They charged me 10 dollars each time I had to call in for using a customer service agent instead of making the changes online even though those options weren't available to do online. When I would ask to speak to a supervisor or manager, they refused. This usually resulted in screaming matches (yes... Their agent screaming just as much as me) and me hanging up. Once I started looking into other carriers I realize just how piddly their data plans were. I happily switched to telus and got much more data for less price....and that is for 5 cell phones and a home phone. I am now saving over 60 dollars a month and have 40Gb MORE per month for the family. You would have thought they would have cared at some point.
Review by Fancyj2 months ago
Don't sign anything! Couldn't send me a bill in the mail to charge me for a garbage phone that worked for less than 90 days. I requested a bill a few times to review the charges, and never got one. 5 years later they stick it on your credit bureau!
Review by Morelsa2 months ago
Really expensive rates for a poor service. I wouldn't recommend it to anyone. The customer service is not good either. I pay a crazy price for almost no data, I definitely will change for something else.
Review by Mushmew Giouskos2 months ago
If I could leave 0 stars, I would. I know companies do whatever they want, but Bell Mobility bought the canadian Virgin branch, so obviously, the customer service has turned to crap. First and foremost, their internet service was choppy at best. Always cutting off in the middle of a video or never reaching the other end of the house. Much too expensive for what you're actually getting. Unfortunately, their Modem collecting policy is also bad, and they make it extra complicated to send back their router so I paid the money they automatically charged me to own their piece of junk. When I tried to get it to work with another company, SURPRISE! It didn't. So, after I decided that 60 bucks a month for the phone service was too much, I decided to switch companies, after paying my last bill. OH, BUT LISTEN, 7 weels later, they send me a letter! That says I DIDN'T pay my last bill and that there would be late payment charges applied! As I've been jobless for nearly a year, this completely throws me off and I started to cry, as the amount they were charging me with represented the amount I would need for food for the month. And they waited 7 weeks to send me it, to make SURE I'd pay for the late fees as well. Oh, but they gave me a 24 dollar credit though. 🙄 see ya never, pals
Review by Hopei Palantra2 months ago
My home internet was shut down and I was the on the phone with virgin for a combined 7 hours. 2 hours at August 13th and plus an hour. Then 2 hours in the morning. An hour after lunch another hour at 3:00 PM to 4:00 PM and a 40 min talk from 5:45 PM to 6:25 PM. These guys had no idea what was wrong with my network and they patched me thorough different departments. Each of them said different things. For example one said this account has been deactivated, the other said you canceled this account ( which I did not ), and the other said it’s technical issue. It’s like they don’t know what the problem is and instead of saying we don’t know, they transfer your call to another person that doesn’t know anything. This was the worst service I have ever seen in my hole life. It’s been more than 24 hours that I don’t have internet ( I’m using my Data ) and these guys have done nothing to help me. In my last call I told them that if you don’t fix it today then I’ll cancel the plan and get Rogers or Bell.
I guess I should do this since they haven’t been able to help me out.
Review by Mr McFall Jurkeviciene2 months ago
Virgin mobile customer service without let me know changed my phone contact plan. They take off my device protection insurance without let me know. I called customer service and ask about the guy was to rude on me and said we can’t do anything and we will not give you again insurance and start blaming on me. I told him I just bought 8 month ago still I have this contract another 16 month if something happen before this time and his answer was too rude he said we will not do anything for you and bye .
Review by Waithirah2 months ago
Stay clear of Virgin. They're useless and don't have any clue what they are doing. Useless Company and the worst public relations.
Review by Ronneka2 months ago
This is a review about "Virgin mobile" home internet installation in London, Ontario. I had very disappointing experience with this company. I made an order and was waiting for technician to come. First time he didn't come, he called me at the day of appointment and told, he needs some access to the building on my street (not my building) and it is not possible today. I told ok and we rescheduled our appointment. After one week situation repeated. I got very annoyed, as I need internet for work, but I thought ok, I will give them third chance. On the third time I had to skip half of the work day waiting for technician. Few days before it I contacted call center and asked them to check in advance about this building, to which they need an access, because I don't want to skip work for nothing. But technician didn't even show up. I started to suspect, that he will not come at all and contacted call center. They told me that technician came but no one opened him a door, which is lie, I was home all the time. And I have such a building, that I hear people coming to my unit, even before they call to my door. I told the operator about it, she checked something and told, that technician was calling me, but i didn't answer, but I didn't have any missed call! It was already the 3rd week I was trying to arrange things with them, third week, I told I wanna cancel my order, because it's not a service at all. I regret very much that I spend so much time with them. After it I called to another company, and guess what? Technician came in time and installed me internet in 5 min! The only conclusion I can do - Virgin Mobile just doesn't care about their clients at all and they don't know what is service.
Review by Sativa2 months ago
This summer I needed to add data to my plan. This started a series of bungles by Virgin that has yet to be resolved. The customer representatives have either hung up, not listened, promised to call back and did not or could not help me. When I first started with Virgin approximately 10 years ago customer service was amazing. Now it just amazes me how incompetent it has become. I will be cancelling my service with them
Review by Christianp2 months ago
Dreadful. Apart from the horrible and fake Aussie accent (if that's what it's supposed to be), have never been able to get voicemail to work correctly. No matter what options I pick it forces me to record a message and the time of day before it will allow me to check my messages.
Review by Lanham Osgodby2 months ago
If it was possible I would leave 0 stars. Worst customer service ever! I was told I had unlimited usuage, then got an email saying I had used all my data! I called and they said no it was limited usage which I would never had agreed to. Every time I've called them it's at least a 45 minute ordeal. After arguing with them and being told by 2 different reps I couldn't get unlimited in my area, the next rep says I can offer you unlimited. Don't trust these people your free month cost me 50 bucks. Plus my parents who live 5 blocks from me get unlimited usage but it cuts out all the time.
Review by Emefa2 months ago
I called last month to adjust my plan twice because I went over in Data. They adjusted the service fee once and I had to call back the day before my last billing cycle. They made another change and charged me the service fee again. I called in to possibly take off that service fee and they wouldn’t do it. Yes it’s only $10 plus taxes but still! Customer service wise there’s no reason to fight me on it. And BTW I was very polite on the phone and didn’t put on a show. I asked to speak to someone else regarding this and the girl kept me on hold for a while and came back and said they can’t do it!!! I also work in customer service and I don’t usually write bad reviews but I had to. I usually applaud good service but unfortunately this wasn’t one of those circumstances