32 bad reviews says it all...the biggest tv and braodband provider in ireland and you cant even get the biggest fight of the year on it...you ring up and its the same thing they say 8 months ago its coming soon!!!!but this time one of the reps said he has a loop hole after i went are your really not showing the fight...so he told me to sign up to ufc fight pass and buy the subscription and doing so you get a 30 day trail and one fight card for free....a load of pony he told me just to get me off the phone id say...sort it out virgin 32 bad reviews dont lie
Review by Nachiketa9 months ago
Right were do I start customer service right, ring them up to cancel my account they first claimed I was one day over my 14 day cooling of period when I new I was not so there started the hard sale warning me that my tv and internet was going of and kept refairing back to what I had talked about previously in the early stage of contract could not have said it more clearly I want to cancel it took me all of 1 hour to cancel with theses people god never again 70e for freeview CHANNELS please do not go near these. Hard sale you I would have hated to been an older person and not understood what was been said to me very misleading there customer service and dont no what cancel means. And I all so during the conversation ask to speak to supervisors or managers I was put on hold then came back to me stating all management was in a "meeting" then because he just would not cancel me let me go on my way for second time I ask to speak to management then I got one were his first words was sorry it was a human error I replied wot he went on to say I was sat here listening to the hole thing going and you are with in your 14 day cooling of period. Yes I got right the manager was there all along and told the guy to say he was in a meeting lie after lie then he said look you were not charged anything. Ok but think out loud how many human errors have you done if I was outside by one day of my cooling of period I would have had to paid for a years subscription to break free of contract. Very dangerous water virgin media. I sure your not allowed to do hard sales nor give faults information about management and certainly not about the contract I was on my 14th day today and i did make the comment so someone don't know how to count to 14 well for that reason you have lost a customer and would advise people to be careful of there terms and conditions because they will turn them to there advantage when it suits.
Review by AussieExPat11 months ago
Disgraceful! 3 weeks I have no services and they are not even putting any effort to help me out! On top of all that they are charging me full price for services which are not working.....
Review by Tovicand1 year ago
Terrible customer service. Rude, passive aggressive staff. Cancelled and even that was an ordeal with an incredibly rude rep.
Review by Kimilee Beliak1 year ago
Asked if they would enable VPN on their data side so I could use my work VPN , first person gave me a premium number which I said was wrong and they reassures me they would help me low and behold no they can't and fobbed me off to a different number and I was charged 2.x a minute to be told that, then the other number said I had to get in contact with my i.t. department which I said no it was on the provider side vpn was being blocked and read the script for me again, then I asked for someone technical whomever read the same script to me saying I should get in contact with my i.t. department, I am the head of the i.t. department you fools, I then got in my car drove to a three store and changed networks and wow VPN worked so very surprising, avoid these idots at all costs, scripted rude monkies.
Review by Aryna1 year ago
This is the worst company we have ever been with,there customer service
is so bad ,they not care about there customers.we had no internet for over 4
months and we were still being charged.There call center in India is
beyond a joke,we must have made 100's of calls and each time we
were fobbed off,must have had over 12 engineers come and say the same
thing its the cabling outside and Virgin now this but we were still charged.
it was great that it had come to the end of the contract so we left
as a good will gesture they gave is a measly £15.a joke,stay away from this
Review by Nudink Broekmann2 years ago
Appalling service, you guys are scamming the country- how can you call yourselves a business? if i could rate 0 star i would. we were told that if we paid an extra 2 euro a month the internet would improve and it got worse insead! we have gone through 4 boxes and each time they claim the problem will stop but it doesn't. when we called them, they're employee was incredibly rude and was making excuses while trying to charge us an extra 50 euro for a mechanic to come out to fix a problem that is THEIR FAULT. virgin should be paying for my netflix and playstation subscriptions because i have sat down and 60% of the time there isn't even an internet connection present. projects can't be done as internet services virtually don't exist from about 6 till 11 at night. a cabbage would give off a better signal than you're services. disgraceful company, highly unprofessional and if you're thinking of going anywhere don't pick virgin media! just got a sky box today and are somehow saving money while getting better channels and a higher quality service.
Review by Kheria Hittaz2 years ago
Charging people 97e for bundle of TV containing worst channels in history all +1. While new customers gets charged only 50e a month. After 5 years with them i was offered just the broadband for 59e a month while new customer gets everything for 50e. WOW !!! And trust me they will overcharge you for everything. Going to Sky now, hope Virgin will go bankrupt in Ireland
Review by Evrly2 years ago
With Virgin in this country we are ripped off! With they HUGE HIGH prices! Better i stay without internet than to go with them. UPC was a lot better and human - with acceptable prices.
Review by LeeseM Howrami2 years ago
After two price increases in 2016, +5 euro in Jan 2018. I would expect the support of loyal customers, while here it is vice versa.
Review by Francescaj2 years ago
i had UPC for 10 years with no problem, i have 2 business account with broadband and phone, first i received a bill with someones name with my business name, it took me 3 months to solve this problem, when i signed with Virgin in march we start to have connection problems at around 9 a.m. 13.00 and around 18.00 hours everyday we had same problem, we call them many times and they were keep transfer me second person and cut of (this happened 5 times) .Then spetember 2017 there was no service in both shops , i took video of listening music when we ring virgin media till mid of october, no respond to emails , so i stop direct debit for payment , then somebody called me for payment in November which still internet wasn't working.i have 3 video records holding 20 min each times trying to talk with customer service. so i told the girl cancel my both account she said i still have to pay for contract till end, i told them that they broke the contract, so she told me that she can see no service and she refund me 2 months september and october , then we had same connection problems on december again.
Review by Demetrick2 years ago
I was quite sceptical about media providers, having had very bad experiences with two major competitors. Virgin was my last resort, and they seemed almost helpful when I contacted them by phone.The 'Self' installation involved a few further calls, but each time I was speaking to someone in minutes, as opposed to circa 40 minutes. My last interaction has just finished, and it was a visit by their engineer Glen Geraghty. I understand that Glen is still under supervision, as his minder Mark called to see how he was getting on. Well, if Glen is representative of the people Virgin are recruiting, then there will only be one provider in a few years. He was so totally committed, explaining everything as he went along, and refusing to leave until he was fully satisfied that we were perfectly happy with everything. If Carlsberg did Media ............. Indeed!!!
Review by JezArts2 years ago
Virgin Media Ireland took over UPC Ireland.
Service provided by UPC was reliable, stable.
Also Virgin Media increased the price, what a joke.
Review by Ohiowright3 years ago
Last time virgin media was horrible
now after calling and complaining on the phone the internet is actually good
Its kind of annoying that you have to complain to get a good service
Review by Toosq Mendiondo3 years ago
Nightmare first day experience! Pre installation team hooked up fibre cables without consent while I was not in (How is that even right? suppose you cancel/ change your mind?) before installation date and wired the WRONG side of the house - tv wires clearly visible on other side of house if they had cared to do a proper examination of the property - rookie error!
On day of installation, was told cabling would have to be pinned around the house - said no as it would make the front of the property look ugly and that I would rather the cabling be repositioned before the install. Engineer called Manager and was told that cabling guys would come and sort it out that morning and I should go ahead with install (now 8:30am). Waited all day - didn't come and now I have an electrical trip hazard outside the house until MONDAY. Waited in all day, lost earnings, stressed and upset. Calling different depts. all day. Apart from Lorna at the end, customer service beyond justification.
Totally regret leaving and miss SKY :( mistake to leave - wish I would have just paid the extra fiver a month and saved myself the stress of giving Virgin a chance. Thinking of cancelling and asking SKY to take me back.
To Customer Relations Manager, Sean. D. (Sheffield): I hope not making that extra call to the install team was worth the negative reviews, poor ratings I've left on various review sites and your social media, the £45 credit I got and my likely cancellation and return to SKY. FYI: This is exactly the reason your customer service rating is SO poor. Get real Virgin.
Review by Davona Dedieu3 years ago
12 years with UPC, 2 years with Virgin media( due to virgin's takeover of UPC ) and I have had so many problems in those 2 years compared to 1 with UPC. Virgin media are atrocious. Far to expensive for a very poor service. Spent almost 5 months trying to resolve a technical issue with them and in the end Virgin media just couldn't care less.
There was no desire on there part to resolve this issue and as far as a replacement box,no way was that going to happen. Apparently, ( and I quote ) " yes, some of our boxes have a few issues but just unplug everything and wait 2 minutes and it should be fine.
Every few days.....REALLY!!!
So I changed to Sky, what a difference!
Great customer service, everything working perfect and 864 a year cheaper for the same package. What a deal!
Review by NWilson3 years ago
I closed my account in November 2016 as I was moving supplier. I noticed today that since that date, three direct debits have been taken from my account by Virgin. When I called them, I was told that the account had not been closed and they will not refund my money. Absolute disgrace.
Review by Hsry Kudelski3 years ago
I was going to sign up for Virgin mobile and decided to look up reviews of the service as I was mainly concerned with coverage. I'm glad I found these comments as it completely changed my mind.
Review by Thanigai3 years ago
I have a contract with Virgin Media ireland for 2 years, I called several times to ask them why every time they increased the price.
I got the contract for 45 euro a month and now I have to pay 62.48 euro a month.
I told them i sight the contract for 45 and then 55 but all the time the increase the price without my approval.
the virgin media answer was we can raise prices without customer confirmation. I will report this issue to consumer law and to the local garda station.
Review by BakerW3 years ago
They literally took 100 euro out of my account one day and just completely denied it. they insisted it wasnt them, kept hanging up on me, and when i finally sent them my bank details showing them the transaction and they just ignored me and kept hanging up, no one knew anything, no one could help me. I then cancelled my account and was told I would still have to pay another 50 euro bill which I paid. then a month later another 50 was taken from my account and they denied I had ever cancelled the account. ABSOLUTE COWBOYS.
Review by Majd3 years ago
Back in December I decided to move to Virgin Mobile for my teenager dayghter and myself. Called Virgin and had a long process through an asian call centre (painful already). Managed to get it sorted and I received the SIM 3 weeks later. Went on the website to activate the SIM as told (very hard functionality to find) and was told that I needed to call to activate that it could not be done through the site. Tried to call them 3 times ... "your call is important to us ... you are number 24 on the list .. blah blah blah" I had this experience 3 times at 3 different time of the day and eventually gave up wrongly assuming that it won't be a problem.
since I haven't activated the SIM.
The offer was for 3 months free and I have broadband, TV and Phone with them so I did not notice at first but on the 4th month they charged me for the mobile that I never activated or used.
I canceled the service and the direct debit and wanted my money back. The mobile agent assured me he'll pass on my complain to the refund team and I never heard back until yesterday when they called me to "settle" the due amount!!!! I refused and explained the issue and asked for a commercial gesture of some sort. They refused!!
Now I have been a customer of theirs for more than 2 years and was planing on staying with them ... this is all going to change my boardband, TV, phone services are going to another provider next month.
Regardless of the legal terms and conditions that I did not know about (obviously) I can't believe that virgin customer service manager believes the best way to gain customer is to make it really hard for them to sign up then to cahrge them for something they haven't managed to do!!!
It is very sad as I admire Richard Branson and all he's done but his company is not living up to the standards and lost themselves along the way ...
stay away they will realise one day that customer experience is key to profitable business!!!
Review by Kodeman Jouhet3 years ago
I Hate Virgin Media,rude staff.I cancel my contract.Shame on you.
Review by Zenitaph Pout3 years ago
Warning STAY AWAY !!!!! Signed up for my daughter.. Was told unlimited data, calls and texts to any network on contract for 25 per month.. Constantly being overcharged for data.. Bills range from 97 to 150 euro per month.. Even though they advertise Unlimited date it up to a max of 30 GB per month.. Have checked the data usage on the phone and the max she used in any month was 14 GB .. The same month I got a bill saying she used 42 GB and a bill for 150 euro.. Customer service just keep fobbing me off .. It's all a con Stay away !!!!!!!!!!!!!!
Review by Jurmin Deprem3 years ago
I will not recommend Virgin Media to anyone. I purchased a bundle of 30 euro per month broad band and 400 minutes international calls. I was told all I have to pay 30 euro for 4 months after that 60 euro per month for 12 months. I only Purchased this bundle. Very first bill was 60.30 euro second month 167. Euro. when i called them they said i used international calls for the first month. Now, still it shows 297.10. stay away from this company and their service.If u ever use strictly take extra caution.
Review by Meezy Rieg3 years ago
1 star was the lowest I could give if there was a minus id give it absolute rubbish provider
They cut you off without warning even if you owe them 1.00 no warning just cut off.
No email contact nothing just cut you off then they want a 5.oo reconnect fee (gangsters)
Richard Brandson is a complete toss pot why UPC sold out to these corporate scum is beyond me.
UPC was a better run company their service was a million times better.
Virgin I am done with yous