I placed an order for a refurbished TV Oct 4th, at which time the charge appeared on my credit card. I then received an email from VIP Outlet stating their fraud department would need a copy of the front and back of my credit card and ID in order to process my order. Hesitantly, I provided the photos. 7 days later, I received an email telling me as the item was being tested prior to shipping, it was found to be defective, so my order was cancelled. Within hours, I received another email stating there was a problem processing my payment, so my order had been cancelled.
Meanwhile, the charge is still pending on my credit card. I cancelled my credit card and will be disputing the charge if it is not adjusted.
This has been an awful, time consuming experience. AVOID VIP OUTLET.
Review by Oleg1 week ago
Beware. Item never shipped. Customer service says it was an error 3x and finally just refunded. AVOID
Review by LynnHughes2 weeks ago
This company claims to offer "great" prices on products, charges for them, and then refuses to deliver the product. I went around and around with them for weeks, trying to get them to fulfill their offer and deliver the product I ordered and for which they charged me. After telling me in each correspondence that they were going to "escalate my issue to upper management", they simply canceled my order.
Terrible customer service in my opinion.
I would avoid doing business with VIP Outlet!Order #25217637
Review by YoussefBombsLittelMaxy2 weeks ago
Great company to deal with. Item arrived in great condition and sooner than I had anticipated.
Review by Axael Gesu3 weeks ago
These guys promised and delivered top-notch customer service. Plain and simple.
Review by Yuhao1 month ago
Very slow customer service. I ordered an iPhone from them. Took 3 days of "processing" and 3 days of Chat support back and forth for them to tell me that they do not have a phone for me. At that point they just canceled my order with no other option.
Just because you order something do not expect that you will get it. They took my money right away from my bank account but "Processing" took 3 days..
Review by CharliFuller1 month ago
I got a good deal on a good quality (Grade A) Fitbit charge 3 special edition plus they gave me 10% off on my first purchase. The customer service was very prompt and accommodating when I realized I messed up the address, and although they couldn't change it for safety reasons, they cancelled my order promptly so I could reorder it. After I reordered it, they did send me an email saying that the product didn't reach the quality assurance standards and that they cancelled the order, which was a little concerning and the only reason they didn't get five stars. However, they did send me the Fitbit, and its in very good quality. I highly recommend VIP Outlet to anyone looking for reasonable price on electronics.
Review by Breezedini1 month ago
I bought 2 ipads 6th generation and a ipad pro 10.5 from this seller recently, and all of them were great condition.
Review by SusanK1 month ago
Just bought my first item through VIP outlet and had a great experience. I found the item that I was looking for with reasonable price. I bought a refurbished item and it came as described and I've been using it with no problem. Very satisfied!
Review by TheBaitingOwl Cannavo1 month ago
Great price on an Apple TV 4th gen. Quick shipping and easy ordering process.
Review by Waunda1 month ago
I ordered a $235 weight set, however only half of it came in the mail. I called them to let me know and they told me they would refund half the price. Never did offer a full refund. I had to ask multiple times for a full refund since I have no use for only one weight. It would be cheaper to order the set from another site. They finally agreed, and I shipped out the one I received. They told me once their warehouse receives it, I'll receive a refund within 3-10 business days.
I tracked the order and it was delivered on Oct. 1. I have been in contact with VIP Outlet many times since then, through phone and email. I was told many times that they could see that the package was delivered and my refund was issued. I never saw my refund. I called again (it's been 11 business days now) and was told my refund was never issued because they're still trying to get a hold of the warehouse to see if the package was received. They've been saying this for 11 days now! I have the tracking information. They themselves have said multiple times they see on the computer it has been received, however I have yet to get my refund because they "are still checking to see if it was received."
I took a gamble ordering through this site because of the bad reviews, but went ahead with this route in order to save some money. I wholeheartedly regret this decision as I'm still out $235. I will never order from VIP Outlet again and I urge everybody else to do the same. I was going to leave a 4 star review afterwards as well- taking one star off for the trouble but keeping 4 for the refund. However, it seems like this site is a SCAM site and they do not plan on refunding. I will keep calling and fighting this, will update if I get my refund.
Review by Xutian1 month ago
I recently purchased an LG soundbar at a really great price from VIP Outlet. The soundbar was in perfect condition but at a wonderful price. Shipping was fast and the item was well packed. This wasn't my first purchase from them. All my purchases arrived in like new condition but at prices that were really attractive. Thanks VIP Outlet!
Review by Hacket1 month ago
I ordered already three times from them and all my expectations went above and beyond. Would definitely do business with them again, without a doubt. Thanks again!
Review by Sadaqat1 month ago
The best part of VIP outlet is free returns and 90-day warranty, great prices too. I will do business with again. Thank you!
Review by Colleton1 month ago
Easy to use website with great products, LOW PRICES, and fast shipping. Will be using again!
Review by MoormanFan TwoPutt1 month ago
Great product and insane low prices. My experience was quite satisfactory.
Review by Nowana1 month ago
great customer service, free shipping. (boon on FedEx for three times delayed delivery, but that's not VIPOoutlet's fault :p)
Review by Fijalka1 month ago
Vip outlet sent me a wrong item but I'm satisfied with the way this issue has been resolved.
Review by Doukeni1 month ago
very pleased w VIP Outlet! I ordered Simply Shabby Chic pillow cases and shower curtain,the quality and price are the best I've seen!I;ll be shopping w VIP Outlet for all my home decor:)
Review by IvanBass1 month ago
Great time on customer service reponse with Anna.
Review by Cheraya1 month ago
I stumbled across this site by pure accident and was so glad I did! I was looking for a duvet set that had was sold out in a retail store. VIPOutlet had just what I needed and in the right size and for about 75% off retail price! You can’t beat that anywhere! I received my order in 4 business days. I’ll be back to shop at VIPOUTLET.COM AGAIN AND AGAIN!
Review by Ahja2 months ago
Tried to sell me a brand new Camera as stated on their website. When I received the camera the product had a returned sticker on it. The box was beat up, missing some cables and the camera didn't even work. Don't trust this company.
Review by OpinionsMatter2 months ago
I was skeptical about purchasing from this company after seeing some negative reviews. However, I decided to purchase a "B Grade" Apple Watch. It arrived quickly, was well packaged and looks brand new. All at an amazing price. Very happy I tried them. Will like purchase from them again. Thanks!
Review by Calbino Derrow2 months ago
Easy transaction for quality item with lower prices than any other retail store even Ebay.
Quick shipping too!!!