This is the worst online shop management system and customer service I have ever dealed with. I ordered a bottle of Whisky and already paid it. Then I ordered it again and the price was higher, so far, so good.
On my first command the price of the bottle was 180 € with a 10 € promotion code (on the website it does not say that this promotion is not valid for the article) as a new customer and 13,50 € for delivery, this makes 183,50 € for me. Then they just cancelled the order without any reason and said that a customer can only buy one bottle.
That was not mentioned on the website as well as that the promotion code is not valid but as i said the shop is managed like in the 1990s.
My second order was not cancelled and surprisingly the price was higher. I paid now 215 €, there is still a difference of 31,50 € (and still 21,50 € without the promotion code) that should be refunded.
As you did not answer any of my questions I still do not really get it. You told me now several times that only one bottle per customer is available which means to me that only my first order is the one that counts. It would be really nice if you could really answer my questions a little bit more detailed. Normally customer services care for their customers. In this case it’s the worst customer treatment and worst online shop management I have ever been confronted with.
Actually they did not even answer my last message.
Review by TraceyMcCoy1 year ago
The store replies immediately with my emails. I got the orders as what i requested. Everything was ready upon my arrival.
Review by Manseerat Dqrx1 year ago
Perfect experience all round. Thanks from Scotland!
Review by Thesk Hamzey1 year ago
Good prices and good delivery service to Ireland.
Review by Evodie Lewse1 year ago
Review by Surjya1 year ago
Review by Lucy Hulland1 year ago
Excellent and fast service, always! Really good selection of wines.
Review by Marbit1 year ago
Un super service !
Review by Znlexport Ukabiala1 year ago
Produit nickel, au top de mon attende !
Review by Janniken1 year ago
Review by Waitangi1 year ago
Review by Strainselector2 years ago
Fantastic service for delivering just three bottles of Pessac- Leognan to Edinburgh
Review by Inz2 years ago
Good and quick
Review by Adeel2 years ago
Very satisfied with a prompt and proper delivery. Thank you.
Review by Suaan2 years ago
great service and delivery
Review by Jewellers3 years ago
RAS RAS RAS Fisch
Review by Kuraisha3 years ago
Very professional service and good products. I recommend.
Review by Gukori Weissleder4 years ago
Excellent service...thank you!
I placed an order for a bottle of Armagnac with a personalised label as a wedding gift.
It arrived in England ,from France, 3 days later.
An easy to use website with a very extensive choice.
All in all, a great company :-)
Will certainly be using them again...highly recommended.
Review by Balta4 years ago
Excellent store. Great service!
Review by Cheslyn4 years ago
I ordered some bottles of rosé there were no longer available, and they called me on the phone proposing to replace them with similar wines, which were a little more expensive but they didn't charge the difference. Pretty good service, I think.