I simply love shopping here. It’s so much more civilized than the usual mattress places where they negotiate a mattress purchase like a car dealer. This is the third mattress we’ve purchased at Urban Mattress. Great quality and even better customer service!
Review by Noame Kagome2 weeks ago
It was great from when we walked in the door through delivery. Tyler and Nathaniel were great. They wanted to know what I was looking for and listened to me regarding the research and mattress testing I conducted up to that point and then they suggested some mattresses and answered all of my questions. After looking for mattresses for a very long time, the second mattress I tried was perfect. It was an Urban Mattress brand. Both times I tested it, I felt like I could fall asleep in the store, even without a pillow! No neck pain at all, which I can get even on soft mattresses when I don’t have a pillow thanks to cervical disk disease. The price of the mattress and adjustable base was reasonable. They updated me on the status of the mattress I ordered and were very accommodating of a call I had to take that occurred within the delivery window and worked around that. They did not try to pressure me or upsell me on either the mattress or the mattress pad I purchased. And on top of all of this, they give a portion of their sales back to the community. I love my mattress and do do my back and neck. I sleep very well on it. Motion transfer is next to zero. I really enjoy reading with the zero gravity setting on - no pressure on my back. I would definitely buy a mattress there again and would recommend the store to others.
Review by Sagher2 weeks ago
My husband and I are super picky! We ordered a (3) mattresses from Urban and love all of them for different reasons. The price points are amazing and service is excellent. Highly recommend!!
Review by Yunas2 weeks ago
My sister recommended that I go to Urban Mattress when I first bought a house and my family started growing. Over the years, whenever I need a new mattress, I go to Urban Mattress. I have been pleased with the quality of the mattresses and the prices. I also enjoy working with the owner to pick the right one.
Review by Alaan Lysyak3 weeks ago
The buying experience was great. I bought a mattress for my son. They gave suggestions based on questions they asked about his sleeping habits and explained the pros and cons of each mattress. Then they let him try out mattresses without pressuring us to make a decision. He's been really happy with the mattress we bought. Plus they are locally owned. A plus in today's world of mega chains.
Review by Enius3 weeks ago
Great experience. Knowledgeable, no pressure, and great service!
Review by Maliumoeao Navarajan3 weeks ago
Nathaniel is super nice, informative, and honest. I purchased my bed several weeks ago. It is super comfortable, and the delivery service was easy. I highly recommend visiting the store to find your own perfect mattress!
Review by Eiza Kalow3 weeks ago
This was unlike any mattress store I've ever been. No high pressure sales. Didn't try to steer us to a more expensive purchase. The staff and owner were very helpful and ultimately suggested the mattress that we bought. It's been a few months now and we are happy with our purchase!
Review by Alleesha3 weeks ago
We looked for a mattress at several stores including department stores, other mattress stores, and online. The people at Urban Mattress were by far the friendliest and most helpful. Of all the stores they had the mattress we liked the most. Unfortunately, it would have taken several weeks for them to get the mattress we wanted. We thought the delivery time frame was unreasonable and ended up purchasing from another retailer. If you have flexibility with your delivery window we recommend taking a look at Urban Mattress.
Review by Devinap Bokarie3 weeks ago
Best mattress I have ever had!
Review by Martuan Khushnud4 weeks ago
Wonderful selection of latex mattresses- excellent sales personnel. It makes the quandary of mattress shopping easy.
Review by Zoser Houserman4 weeks ago
Urban Mattress - Vienna
The sales manager was cordial and forthright.
The delivery service was cordial, on-time, and efficient.
Review by CustomerMindaugas Insolvency1 month ago
I purchased my mattress two years ago and have enjoyed every day of ownership. I feel weightless while sleeping on my bed! The bed (silver lake plush) still feels like the store model and had no craters, lumps, or bumps in the bed. The staff was amazing--no pressure and highly informed. I would gladly purchase another mattress here.
Review by Piyaranga1 month ago
We have purchased 2 mattresses from Vienna store 2 yrs ago and I am satisfied with my purchase. Customer service is excellent.
Review by Winner Maravilla1 month ago
Urban mattress permitted me to use a mattress pad for just a few days to make sure it was exactly what I needed. I was very grateful for their willingness to extend this courtesy. (Of course they ran my credit card in case I failed to communicate my decision within the agreed time.)
Review by Zinabidin Ghool1 month ago
Went in for a mattress. Bing bang boom. Got it. I’m very happy with the one I got. Not too expensive. Just right.
Review by Atarius Derrow1 month ago
In terms of the sale, Nathaniel was knowledgeable, low key, and not pushy at all. It's too early to tell if the mattress will work. So far, after one night it seems good. The delivery was fine. Only glitch was that the mattress had a small stain on the bottom. It was strange and the delivery person couldn't explain it. I expected perfect quality for the price.
Review by Selinions1 month ago
Best mattress I have ever owned! Look no further if you are shopping for a new mattress. The owner, Nathaniel Hoelk, really knows his products and helps customers pick the right one with no pressure. A truly great shopping experience. Don’t forget the pillows!
Review by RinaChan Penitani1 month ago
I LOVE my mattress! Nathaniel is literally the best and I highly recommend this store!
Review by BryeguyGaming1 month ago
Wonderful products and staff.
Review by Soyoung Tamborrell1 month ago
Having slept on a sleep number matress for years and waking with an aching back, regardless of whether the setting was for firm or soft. When it came time for a new mattress, I went to Urban Mattress. They are local and recommended a comfortable guest room mattress that company raves about. I tried all the mattresses in their show room and finally settled in the Dalia. I’ve had the mattress for about a month and have been sleeping like a log from the first night I slept on it. ...no achy back in the morning. The matress if firm, but soft enough to cradle and support. The personnel were informative, helpful, and patient with me while I decided. I recommend them highly if a good night sleep is what you are seeking.
If I were to have an issue, it would be that the mattress is too deep. By the time I added a 4” box spring and a 4” adjustable bed piece, I felt like I was the princess in the princess and the pea fairytale. I had to add a step to get in the bed comfortably without doing the Fosburg flop to get into bed. For those too young to know, Fosburg was an Olympic high jumper who went over his jumps backwards—shoulders first. Look it up.
Review by Deidrhe1 month ago
Great Bed, good service. Just moved to the area from Texas, didn't have my furniture yet. The bed I wanted wasn't in stock, but they gave me a loaner until it came in.
Review by Kazimieras1 month ago
From the inquiry phone calls, to the actual shopping and testing out the large selection at the store and the final delivery, Urban Mattresses was friendly, competent and highly professional at all times. I purchased the organic, “green” Dahlia mattress and have no complaints!
Review by Soumare1 month ago
Great salesperson- knowledgeable and no pressure to buy
Review by JimSim1 month ago
Great product, and costumer service is really caring and outstanding. Best purchase we've made in a long time.