I needed a repair for my old bike and also wanted to buy a new one.
First, the consultancy was really good and they offered me a repair for around 375 kr. + working hours. They also offered me a used bike and I agreed to buy it and to pick it up when handing in my broken one.
When I arrived 4 days later, they sold the "sold" bike in the meanwhile...
I was super disappointed, but handed my bike in for a repair anyway (stupid...).
They ignored my claims about their unprofessional behaviour, did not offer a compensation and also did not appologize at all.
The repair was scheduled for 3-4 days, but took more than two weeks. They did not inform me about the delay and only released it, after I called twice. The repair was done insufficient (see UPDATE).
At the check-out they charged me 950 kr. for the repair and also did not call me informing me about the increasing costs. (I asked for that)
Anyway, they promised to come back with a suggestion on a new bike the next day.
Now, two weeks later I have stilll not heard anything. I really gave them a few chances, but they have failed completely. Never again and I would not recommend it to people wanting reliable and professional service.
UPDATE 15/11/18: Today I had to do an emergency braking and both brakes failed. I am completely done and shocked.
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