Verizon converted my mother's building in Queens to fiber, thus forcing us to consider FIOS. This was a bad experience begeinning to end. First of all, they make renewing lifeline eligibilty difficult. But I figured it out and mailed the renewal application, they simply lost it, so for months she was paying $15 a month more than she had to. Then the whole - we cant talk to you without a pin number - horror played out. She is half deaf and half blind and one quarter senile, so its all very difficult to deal with. Finally I step in and Verizon talks to me. their pricing is very opaque. They try to con you into signing up for packages without revealing the full costs. I could never get a straight breaksown of how much each service costs. When asking about lifeline, just long holds and blank stares. Eventually I settle on the double play, voice and internet only. they quote prices with taxes and fees not included. They baited me with a double 'loyalty' discount. I agree to a price quoted in writing in a text message. LAter find out price does not include taxes. Then the tech comes, and he takes five hours to run install fiber. Delay is due to central ofice not turning on service as their is confusion over which plan I actually ordered. This is on a Friday before XMAS, the poor guy is stuck with us until 630 PM. Also he cuts the wrong coax and wrong copper, but I only caught the coax mistake as we were waiting so long for him to get authorization we happened to turn on the TV. Verizon tech also does not check all phones, next day we discover only one phone works via new fiber connection, so Verizon has to send us another guy to fix it. Then a few days later I happen to review Verizon emails, and notice one that gives an estimated bill saying our new double play will be $142 per month!! I call Verizon and the dopey person and ask why is the loyalty discount dropped? She's totally helpless and says she will call back in five minutes. No call comes in 24 hours. Now I decide to look at other options. And by the way a promised new Lifeline application is to be mailed and it of course never arrives. Cable company offers a double play with wi-fi for $60 icnl. tax. We cancel FIOS, and after a week still have received no instructions on how to return router. I even checked my messages on their
website in My Account. We had our time wasted, our internal wiring disturbed, lied to at multiple stages. In contrast the cable company has already called me three times asking if all is working well, and they even changed the new phone number to a easier to remember one and did it cheerfuly and professional. VERIZON is managed by liars and thieves. STAY AWAY from FIOS if you can get cable or 4G internet as an alternative.
Review by Kuhaneswari1 year ago
Do your homework. Once I got with this bundle I counted down the days I would be able to leave. Customer Service sounds like they are reading from a script.
Review by Baggiebird1 year ago
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Review by Ruqayyah2 years ago
I purchased a FIOS Package with Verizon about three months ago. I happened to walk into the Walmart and saw a sales rep and he insisted that I switch from Xfinity to FIOS. I signed up the same day and scheduled the appointment a week and a half later. I received a decent size box that had a really cute note stating not to look into the box because it was for the technicians. I left the box at my front door until the tech came. The tech came and installed everything and said "I wonder why they sent you all this equipment?" I predicted that he meant the boxes were old and they had a new version out. The technician was super cool. So he leaves our house and I go downstairs to make sure the doors are locked because no one stays in the basement. I happened to see something run from the box that was just installed. I thought I was going crazy for a second but once I got up close to the box I realized it was a ROACH! I killed it immediately and notified a manager a the call center. Fast forward two weeks later its 12 am in the morning I'm walking to the bathroom I turn on my hallway lights and I see teenagers sized roach on my wall. I killed it immediately and tried to get in contact with Verizon Fios. Unfortunately, no one was working so I got tried to reach someone on Facebook. That didn't work out to well. I called them several times and have been tossed around to so many people it's ridiculous. The time is now 12:13 am, I got in the house at 11:33 pm. I turn on my Kitchen lights and its an ADULT SIZE ROACH on my floor.... I have been trying to get in contact with someone for a whole two months and no one has called me to apologize. But they can call me to return their boxes and send notices to pay my bill. I just think this is absolutely unacceptable and I will never recommend Verizon to anyone I know. Oh and I forgot to mention I live in a three level house and a roach was spotted on each level. I did send the Verizon Equipment back and still no response. The last roach spotted I did take a picture of it. P.S. Don't get Verizon Fios
Review by Jairseiyarh2 years ago
Christy was very helpful! She was knowledgeable about the poducts and services and got me the best deal possible. She was very quick yet thorough. I love Verizon!
Review by Lakeotter2 years ago
Our customer service rep Carlton was awesome! He was very informative and knowledgable. He helped us find the package that was right for us.
Review by Waldi2 years ago
Girllllll I'm gonna get you. I called to get a quote. The friendliness of the rep had me purchase a bundle. Very professional and personable. I work in customer service and I hope I come off the way she did on the other side of the phone. From the moment she answered the phone it was like I was setting up service with a friend. Thanks. I already know Verizon Internet service is phenomenal, now I get to check out the bundle. This will not be the last you hear from me............. :-)
Review by Jefali2 years ago
Friendly, personable, and helped me get the services I wanted. Thanks to Zaq I am already happy with my choices to use FiOS for cable and internet.
Review by Tantrakul2 years ago
I was very satisfied with Christopher, he explained everything in a clear manner and took his time with me.
Review by Abdelaadim2 years ago
The customer service rep Ron was very polite and courteous. He was very knowledgeable and informative about the plan that was suitable for me. I have no complaints. I was very satisfied with the quality of service provided to me.
Review by CChernock2 years ago
Review by Hardetunji2 years ago
The sales rep was very honest and real nice.. Go Princeton...
Review by Qualtry2 years ago
The only reason you are not getting five stars is that in your advertisements you say $79.99 for 2 year contract and then by the time you charge for all your rental fees my bill will still be over a hundred dollars. I think your company should work on getting some of the fees taken off and for new customers wave the installation fee of 99.99 even though you get spread it out over 2 bills. Think about doing something about that fee as well.
Review by Aynielr2 years ago
Great customer service. Very understanding.
Review by Ewood2 years ago
Cordell was amazing! He was patient and answered all of my questions and concerns! He worked out different plans we were interested in and compared the prices. I could not have asked for a better representative.
Review by Samuria2 years ago
A+ Exc service
Review by Chandrapal2 years ago
My customer service rep explained everything to me and helped me with the price I wanted and with the services I needed with great ease. He was also very professional helpful and had outstanding customer service skills. I wanted to adopt him!!! Keep up the great work and service.
Review by Tofer Lainoff2 years ago
The salesman, Gabriel, guide me step by step, to get the best option for me, at the end, I ended up with the services I want, for a very good price !!!
Review by Charnita Kaiztra2 years ago
Very helpful and courteous service. Got right to the point without too much extra sales but it was all still offered. The rep listened to what I needed and help me get it.
Review by AlmostFamous2 years ago
My experience on the phone - instead of the internet - was noteworthy. Hannah was really friendly and helpful. The Verizon website was too busy, so I called the customer service line. We felt that we received a good deal. We are moving to a new home and were hoping to get service right away. We will have to wait a few days longer for service, but Hannah was really helpful and supportive during our conversation.
Review by Cormac2 years ago
Thanks Greg! Super helpful and honest.
Review by Kurlena2 years ago
Cherokee was great. After listening to what I was looking to accomplish, he took the time to present my options and was patient while we went over the pros and cons of each. My experience working with him was enough for this five-star review - I usually leave room for improvement.
Review by Gbdfvbxcvxc2 years ago
Excellent service! Both technicians were knowledgeable and helpful.
Review by Misskyagirl2 years ago
Customer service was exceptional
Review by Lhag Ozbolt2 years ago
The sales person was very friendly and informative. He did the best to get me a great deal.