I had my car shipped from Vancouver to Toronto,it was fast service.
Excellent service 5star
Review by KMilly Bekka1 month ago
I would highly recommend Livingston as they were great to deal with and delivered our vehicle as per the promised delivery date. Katrina was excellent as our contact point; replied very promptly to my questions and adjusted our pick up date as things changed for us.
Review by Jarsi2 months ago
The entire process was seamless and oh-so-easy. From getting a quote to picking up the vehicle, the team was informative and friendly. I got my vehicle transported from Vancouver to Toronto. The vehicle came on the day estimated and not a ding in sight. Highly recommend.
Review by Baiao2 months ago
I really like the way they service their clients, vehicle delivered before time, safe and sound...must recommend to everyone.
Review by RevTrev2 months ago
Review by Gasmido2 months ago
If you are reading this before you choose Livingston for your vehicle transportation, you are lucky to have this review and you are smart that you read this before you go ahead.
Livingston Vehicle Transportation is not a trustworthy company that you would hire for your vehicle transportation.
I decided to relocate from Vancouver to Toronto a month ago (July 2019). My friends suggested me a list of transportation services which the cost varied between 1,000 CAD and 1,300 CAD from Vancouver to Toronto. But eventually I chose Livingston which quoted more than 1,500 CAD. I thought this more expensive service means better customer experience, but, for sure, I am very disappointed, upset and disgusted about their service.
Here is the story:
The car that was transported is a 2017 Camaro 2SS and there were dash cameras glued on the inside of my vehicle front and rear window. Of course I read the "terms and conditions" before handing over my car to Livingston and of course I saw "no personal items are allowed in the vehicle and the loss will not be covered". I did not tear them off the window because I did not want to leave an ugly scar on the inside of my windshield and I could not believe their employee would tear off such a cheap thing (I bought this camera in China, which was about 50 CAD).
When I received my car in Toronto, I realized the cameras were gone, but the points made me angry were not just losing dash cameras.
1, I suspect some extremely ugly things happened during the transportation. As long as my camera is plugged in, it can keep recording for weeks. Some Livingston employee might do something illegal or disgusting and did not want any proof left behind. Things like using my car carrying personal items or even drugs. Or had some conversation and then realized it was recorded. Just imagine, after your vehicle had been delivered to you, police came to your home and found proofs that your vehicle was used for drug dealing and you did not have any proof that it was not done by you. How scary is that?
2, Based on their "terms and conditions", nothing in your vehicle is safe. Any damage or item lost is not covered means they can do whatever they want inside your vehicle. Don't be surprised if you found coffee cups or garbage in your vehicle after you received it. I believe this makes you feel very disgusted. Don't be surprised if you lost anything, because as soon as you hand over you car, anything inside does not belong to you anymore. But at least, your car is safe if it is a blank car without anything inside.
Loosing 50 CAD dash camera is not a big deal, but realizing all these disrespects make me feel very disappointed and disgusted.
The mark left over on my window is still there with their employee's finger prints. But at this point, I will not argue with them anymore. I wrote this here to suggest you:
1, Do not trust Livingston Vehicle Transportation;
2, Take care of your own vehicle because they will not care;
3, Drive yourself if you love your car.
The employees in there claim department are very excellent. The only thing they do is just reading their "policy" again and again and again without any care. They do say "sorry" but followed by non-of-our-business. They are doing a great job and they are hired for this. I would hire them if I own such a business.
Review by Xperez2 months ago
I needed my vehicle shipped from St.John's, Newfoundland to Edmonton, Alberta. I researched/got quotes from over a dozen companies and was nervous to ship my car after reading so many horror stories about some of the companies. I'm so glad I chose Livingston! I didn't have any issues whatsoever.
I actually ended up driving my vehicle to Halifax, Nova Scotia and dropping it off right at their shipping yard since it saved me a significant amount of money as opposed to having them pick up the car in Newfoundland. I also opted for the pick up option in Edmonton upon arrival, as it was cheaper than having them deliver it right to my door.
I dropped off my car in NS on August 8, 2019 and on August 19, 2019 I was picking it up in Edmonton. The estimated delivery time was 2-3 weeks so I was surprised and delighted by how quickly it arrived! I did a walk around of the vehicle during drop off and pick up and there were no issues or damage.
Both ladies I dealt with at the yard in NS and in AB were friendly and made me feel at ease with the experience. Shipping a vehicle across the country is not cheap, but Livingston's rates were comparable to all the other companies, and were even cheaper than many! I chose them mainly based on the amount of good reviews and I am 100% pleased with my decision. I will be recommending them to anyone looking to have their vehicle shipped!
Review by Myrtisha2 months ago
A $1000 damage was caused during shipping, You guys refused to pay for fixing as you think this is "minor" damage. However, the contract can not explain how to define so-called "minor". I had 3 cars shipped by Livingston, but NOT anymore.
Review by Abdulbestclient2 months ago
This was the 4th shipment with this company. As before, I have absolutely no complaints whatsoever. Livingston Vehicle Transport will be the first ones I call the next time I have car shipping needs.
Special thanks to Mirela at the Delta BC Terminal.
Review by Bonere3 months ago
Like other posters/reviewers below my car was also significantly damaged, I was very unhappy with both the service and follow-up responses. If I could give them a zero star rating I would. Over $8,000 in damages was done to my car while in transit. Despite paying considerable money for and being reassured by Livingston that care would be taken with the transportation of my car, that it would be door-to-door delivery service and transported in enclosed rail, as well as confirmation that my car would be 100% covered for any damages, the car was not delivered door-to-door to its final destination, had many damages that are listed below and was not transported via fully enclosed rail - as confirmed via a professional appraiser and body shop specialists (more below).
Damages that were NOT pre-existing that I noted once I collected the car (which was very dirty), that were further confirmed by a professional appraiser, and then subsequently confirmed via bodyshops are damages that were done while in transit are:
- multiple windscreen chips
- multiple scratches to glass sunroof
- multiple scratches and damage to multiple panels on the car, including deep scratching that goes beyond the paint into the bodywork, with dents
- white specs all over the car’s black paint- confirmed via an appraiser and body shop estimator to be ash fallout from prolonged OPEN rail transportation
- damage to the undercarriage including denting - pushed up/back and tearing of felt lining (hanging down)
I have lots of proof - detailed before/after photos, service/repair records, witnesses, an appraiser and body shop estimates - but was completely unsatisfied by the company’s response (and delay or lack thereof) and then their subsequent denial to accept liability. I fully followed their in-depth claims process, which is the last thing you want to spend hours and hours doing after a big move, not to mention the stress/anger/frustration that comes with receiving your car in such a state after having taken good care of it yourself, and paying a lot of money to a company that advertise themselves as professional movers. I also noted damages at the time of delivery on their final release form that you have to sign to collect your car (the full extent of damages was assessed by the appraiser once the car was cleaner). I lost faith in the company and their processes so I chose to involve my own insurance company who assessed and agreed that the damages were done in transit and have approved all repairs. Livingston denied any liability citing their vehicle transportation agreement and heavily relied on a condition inspection report that doesn’t accurately document the pre-existing condition of the car (my insurance adjuster agreed that this wasn’t accurate and was excessively marked up by the person who collected the car - they seem to do this to cover themselves, e.g. they marked dents and scratches on panels that aren’t there - even now after delivery, these supposed dents aren’t on the panels/areas where they marked them)- read others review that also mention excessive marking up of this document. I received a verbal apology via phone and reassurance that my experience wasn’t normal. I chose to pursue a refund for the service and wanted compensation to cover the cost of my insurance deductible. After over a month of back and forth emails and phone calls, I was offered a courtesy gesture of only $500. I was going to accept this to offset some of the costs and be done with them but then they wanted me to sign a full and final release - the first mention of it, which I refused. I’m now assessing ways to escalate this further, including formal complaints to consumer bodies such as the Better Business Bureau among others.
Review by CSamantha Lilti3 months ago
Great experience all around. I will definitely use your services again!
Review by Jacyne3 months ago
Review by SSagoo3 months ago
Delivered ahead of schedule and vehicle arrived in exactly the same condition that it left. Staff was very professional and helpful.
Review by Darli3 months ago
Excelent service. Got my car at expected date. No issues.Car was in same condition when dropped iit of.
Livinstone staff was atentive to my requests, it was smooth transaction.
Review by Filipfilip3 months ago
Everything promised, by every member of your team involved in the transportation of my wife's car from Ladner, BC to St Thomas,Ontario was carried out without any exceptions.
Review by Crone Chanell3 months ago
Livingston was great to deal with. Excellent communication for all aspects of the shipping process and nice, clear instructions and procedures to be followed. The shipping time was basically dead-on what I was quoted and it made for a hassle-free experience (Ontario to British Columbia). They could even accommodate some minor issues on my end with short notice when I had to postpone the initial shipment. I highly recommend their service.
Review by AGraves Kaskas4 months ago
Ordered a skyline from japan to toronto it arrived quickly just many bumps and scraps and someone curbed a rim not happy about that considering the value of the vehicle, Otherwise great job.
Review by Rogernelle4 months ago
Staff was very helpful when i picked up my vehicles, offered help with affixing my plates as well as finding me a blade to remove the window paint from importing my vehicle. Aside front time constraint stresses (on my side) this was a flawless service and when i called to check the progress, was always informed as to where the vehicle was on route and approx. wait time remaining. Thanks again all!
Review by DaddyJoof4 months ago
I would give you six stars if I could.
The quote was straightforward, with no hidden fees.
The information that I needed was quick and explicit, from what I needed to do to prepare my vehicle for the move from Ontario to Alberta to the pick up and delivery times.
Sakina in the office was super patient with me, and kept me advised of what my vehicle status was, as did the folks in the Calgary office.
The drivers who picked up and delivered my vehicle let me know well ahead of time of their ETA, and both took their time inspecting my vehicle thoroughly.
I would definitely recommend Livingston and use them again.
Review by Outlast4 months ago
Danielle was awesome, she was super friendly and helpful. She was able to help me coordinate receiving my car 3 days early by laying out my options as my car came into the yard on Friday afternoon.
I would 100% recommend Livingston - nice people and great service!
Review by Ssavagepics Pember4 months ago
My car left Montreal (Laval) on July 16th and has been sitting at the CN Toronto train yard (Livingston - Autoport) since July 17th... they guarantee that in only waits there for a maximum of 5 days (7 at the most) - well it's been 9 days and it's still there. If I add in the 10-12 days it will take to get to Edmonton... the extra two days to get down to Calgary and the at least one day for them to truck it to it's final destination.... I'm looking past August 10th to get my car... that's about 1 month to delivery my car - very little time left to enjoy my convertible.
Review by APerry5 months ago
Fantastic, trustworthy service from the get go. I will certainly recommend other to chose their service. They are friendly and very helpful!
Review by Omaira5 months ago
We have shipped our car from Montreal To Vancouver. The price is much reasonable than other ways. The costumer service was great. In total it was a very smooth procedure and we received our car within 3 weeks. I would definitely recommend them.
Review by Xenical5 months ago
Great greeting, clean atmosphere, great people and very stress free pickup of a vehicle. Would
Highly recommend livingston or would definitely consider using them again.
Review by Nieliema5 months ago
I could track my vehicle easily. The lady at the Vaughan pick up office was very friendly and helpful!