They were confusing about their charges. It was implied that I could cancel but that was not the case. They said the payment was for 1 report instead of a month membership. The reports I did get on the 2 day trial were missing most information and what was there was inaccurate. I would give them a 0 rating if I could!
Now a couple of days later my bank says US Search has debited another charge from my account. I called the first time and was told that I had not cancelled subscription so I was charged for another month. Called again and the story was that there had never been any charges. My bank account says there was. Is this blatent lying? How do I know the truth?
Review by Shaurab3 years ago
Paid for one search...and one only. Somewhere they hid the monthly service which I did not see for a couple of months. They can not provide via email or hard copy the actual agreement. Crooks
Review by Loubriel Lubowiecka4 years ago
US search continue to charge my credit card bills each month
I purchase online background check for my volunteering work in june,2015 for $19.95 but my credit card was charged for the same amount each month since then, even though I did not ask for any background check again. May be this company is one who cheats people for money. I wish to let people know what this company is doing to me.
Review by Mumboj Fideau4 years ago
I would give this company no stars if I could. You are going to waste quite a bit of money if you use this site and you will not get all the information you paid for. A man stole from my 90 year old grandmother. We caught him and he was put in jail. We wanted to build a bigger case against him so that he would get a longer jail sentence and had already collected quite a bit of information on this guy as he was a life long con-artist. I decided to run a background check threw this site to see if we missed anything. Some of the information we pulled up on him from this site was incorrect and most of his criminal history didn't even show up, especially the more serious charges against him. I called them and told them this and they said they only research public records with actual case number. I said I have six case number right here that didn't come up. The wouldn't refund my money even when I paid the extra $19.95 for the nationwide background check on top of the $39.95 regular check I already paid. Your better off collecting the information yourself. Good Luck!
Review by JohnThornhill5 years ago
I've tried two other sites and US Search was the only one with updated info.
Review by Pimplemouse5 years ago
AVOID! Good at giving you the runaround! I signed up for an annual contract but after a week they developed "software" problems and I couldn't access. Was told they would have problem corrected in 48 hours, but as it turns out after 2 months the service is still useless even though one problem was fixed a second problem prevented searches from returning information. Numerous calls to customer service led to lots of promises and no action in correcting problems. I suspect this is a branch of Intelius as when I talked to supervisors their e-mail was an Intelius account.
Review by KarriX9 years ago
Offers comfusing and misleading promises of background checks, but after paing $39.95, they will only give information for an extra fee. The only "background" given was real estate where they may or may not have lived at on point. A TOTAL SCAM!
Review by TwiggyUk Woolaston10 years ago
www.ussearch.com is an internert business based in Culver City, CA. Just
like the Wild, Wild West--customers are held at gunpoint so to speak. The
product that they offer to the consumer is literally WORST than poor. I
ordered a background check on myself; USSEARCH revealed eight marriages and eight divorces. I supplied them with my full name--middle name including, social security #, date of birth and all the necessary criteria that was required by them inoder to provide a discriminate match.
I was very dissapointed that I had a criminal record in two consecutive years,
within the same State and same County with the same Case number. Addingi nsult to punishment, five of the husbands that I alleged to have married, bore my family name. How lucky am I to have married five men that carried my father's name. I didn't even have to change my name---how ironic is that? I reported them to varying consumer groups including the BBB and they were very incooperative. DONT USE THIS SITE www.ussearch.com. There are lots of information out there but it takes intellegence to put it togerther. USSearch claims that my name is not unique. My name is far from common--but I did gave them my SS#, my dob, my middle name dah.! Do not throw your money away.
Review by Caralyne10 years ago
They also don't let you speak with a manager. They are taking people money for old information.
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US Search PO BOX 4145