I order two jets (Order 198591) from this company that they showed having in stock, and even showed the picture on their website. When the jets arrived, they were completely different jets. When I contacted the company they said "ALL of the 5 inch crossfire jets are Obsolete", so they chose to send me two completely different jets, that I did not order, nor need. Clearly a Bait and Switch.
When I returned the two jets they refunded the cost for the jets, but refused to refund my shipping charges even though they clearly advertised something they didn't have.
Do not order from this company or do any business with Rod Kidman as not only do they sell products they don't even have, but they will take money from you and only issue a partial refund and point to the "20% restocking fee" (make sure to check their return policy before ordering).
For reference, I was able to find all of the parts Hot Tub Outpost.
UPDATE: To the sellers response that they emailed me and I asked them to switch the jets: This is a bold face lie, I never got an email until I complained about receiving the wrong jets. A typical bait and switch.
Review by EdinburghIan Wyrosdick1 month ago
They had the right product, good technical help. They, unfortunately, sent it to someone else. Upon notification, they sent another one to me. Exactly what I needed.
Review by Grassyfield1 month ago
I sent a picture of the parts. They sent the parts to me everything fit perfectly.
Review by Treion1 month ago
The heater gaskets I ordered from US Parts came a day earlier than expected, were priced right and fit perfectly. I'm very happy with my purchase and will be using US Parts again with my hot tub needs.
Review by Tresy1 month ago
Helpful sales associate. Had never heard of my problem so probably bought too many items but now have spare parts. Shipping was quick - paid for Priority Mail and received 2 days after order placed. Lydia Steinlage
Review by Liverwort1 month ago
Had the replacement parts I needed (older model jetted tub bits) at a great price. Quick delivery, no problems.
Review by Prometheus2 months ago
I was looking for a replacement towel bar for a shower enclosure. I couldn't find it anywhere. I was so excited when I finally stumbled upon the US Parts Center website and located the piece I needed. Shipping was quick.
Review by Botswana2 months ago
Just what I needed and quick shipping.
Review by Sukiee2 months ago
My experience was all positive except for one issue on your website. There were about 100 water pumps shown but when I put my curser on one it disappeared. Very annoying.
Review by AbbyN2 months ago
Prompt service. Website easy to understand
Review by Sheley3 months ago
My order went very smooth from the moment customer service took my order over the phone until the time of delivery. It was a very good experience. I would recommend to anyone.
Ralph from Vancouver Wa.
Review by Yoleana Dumitrascuta3 months ago
We find alot of the stuff we need here and it is shipped right away.
Review by Lorianne3 months ago
They make owning and maintaining a hot tub possible for the DIYer. Easy website and fast responsive service.
Review by Marketing Vondo3 months ago
received as ordered, super fast shipping, very happy
US Parts Center is rated 5.0 based on
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