My family sent in all of our devices as rating "Good." They all fit the description below. When they arrived, they were ALL deliberately labeld as damaged without A SINGLE reason given. This means instead of giving us the agreed upon price, they only gave us $1 per device! DON'T EVER TRUST THIS COMPANY!
Your iPhone is Good condition if it:
powers on and holds charge
is fully functional, including all buttons and ports
has no cracks on the screen or body or damage on the LCD
IMEI / ESN is clear for activation by a new user
Review by GopiN Koture7 months ago
I mailed a like new condition iPhone 8 to USell on 9/1/19. Their automated system shows it was received on 9/6. Since this time I have received zero feed back on my device or any sort of payment. I have attempted on 6 occasions to contact USell however all calls and email have been ignored.
Please do yourself a favor and stay away from this company. They are running a scam.
Review by Beverly Astle Dermesropian7 months ago
I sent in a damaged phone back in early Sept and now more than a month later and still waiting for a response IT shows received, however there is no response to multiple e-mails asking for a status update. I can't find any other way to contact them, seems to be a complete rip-off.
ETA: I contacted them again yesterday after posting this review and then this morning a payment had been issued! No response to any of my e-mails, however something certainly got them to issue a payment response. They received my phone on 9/3/19 and payment was finally received on 10/8/19. Updating my review from 1 star to 2 stars.
Review by Bureaudirect Uhme8 months ago
I can't say enough they basically robbed my phone straight out. I don't know what to do! Thieves!!!!!!!
Review by Adakus8 months ago
I turned in my iwatch on 9/11 when they received it for $225. It is now 10/9/19 and after 20 plus emails and phone message I have heard nothing and NO MONEY!! Scam I want my product back!!
Review by Onkeldagobert Dukashe8 months ago
I sent my phone to USELL to because I needed cash in a pinch, so I sold my phone to them, USELL claims that they pay quickly, Tha's not the case for me. I sent in a BRAND NEW 128 GIG IPHONE XR FLAWLESS ON 7/25/19 IT IS NOW 8/14 STILL HAVE NOT RECEIVED PAYMENT. I CAN'T BELIEVE IT. This company takes its time, or either won't pay. It seems as if I have been had!!! DON'T SELL YOU PHONE TO USELL
Review by Stefanella8 months ago
I sold my iPhone 6S that had a very small scratch to uSell and they quoted me $127.00 and I accepted their offer, they sent me the packaging they wanted me to return the phone in, I added support to the package for safer shipping. I checked today to see where my check was for the phone and they showed the phone as damaged and now will pay me no more than $22. I feel they ripped me off, the phone was almost perfect when I sent it to them but they have the privilege of discounting the amount they agreed to or returning the phone, which if in fact it was damaged, why would I want it back, I think it's BS.
Review by Stewartd Jimes8 months ago
Don't believe any review you read unless it is one star or less. USELL are thieves.... I sent my iPad to them in working, really perfect condition -- it was just older. I had it wrapped in bubble wrap x 4 so there was no damage during shipping. The offer was $120. They received it and claimed it was damaged and counteroffered $20! I declined and requested an explanation of what was damaged. NO RESPONSE. I called and left a message...NO RESPONSE. I have emailed several times with NO RESPONSE. I can only assume at this point that they have taken my device and resold it somewhere hoping I would just forget about it. Not sure of my next steps yet but seller beware. Avoid USELL at all costs....
Review by Bafford Setti9 months ago
It took almost 2 months but I finally got payment. Don't know what happened but I'm glad I received it. I won't use them again unless the process starts working as quickly as it used to.
Review by Wanderley9 months ago
Sent my phone in on 10/2/19 they said they recieved it 10/11/19 it is now 10/18/19 and they still have not issued payment for my phone. They also won't respond to the multiple emails I have sent. They do not have a working phone number and at this point my phone has just been taken smh will never use this device again
Review by Celatha Pillig9 months ago
I'm filing a lawsuit against these thieves for taking my phone and not sending me a check. This place is a scam and I won't rest till they are exposed
Review by Fazzy Yogagiri10 months ago
I have used uSell before with no issues, but something is definitely wrong. Everyone is having the same issue. They send in a phone and then get a message saying it is received, but no more responses and no check and no payment and emails with no response. They still have my phone since 9/11/19.
Review by Tastik Glamorous10 months ago
Usell.com is a scam. Two weeks since my iPhone arrived and my account states "3-5 days for payment." The only option for contact is *******@usell.com and nobody ever replies. Seeing all these bad reviews, it would make sense to consider a class action lawsuit. I plan on following up. Usell.com is a scam, do not use them.
Review by Maschke10 months ago
They tried to pull a "bait and switch" with me, declaring the phone I mailed in to have LCD damage. This changed their offer from $86 to $10. After filing with the NY BBB, they FINALLY mailed a package out to me-with a DIFFERENT PHONE.
Now this phone is truly damaged. It is dirty, smudges on the front, spots on the back, and damage to the front button!
Please file with the Attorney General- we can't let them get away with this sort of behavior!
Review by Kazzah Elespe10 months ago
Sent my Blackberry Passport in, 3 weeks after they recieved it, 4 emails to them, and still no payment or any response at all!
Review by Magnika Pisco10 months ago
Mailed my good condition iPhone 6 to uSell with the agreement of $75 if it was in good condition. Phone was received 9/11/2019. After several days of no response, I sent a message to customer service. Since that time I have sent several inquires to customer service as well as phone calls to the company during business hours, and I have not received a response. I will also mention that their website does not have a phone number or address listed. I had to search to find the company information. I am considering filing a complaint with the State of New York.
Review by Serioplast11 months ago
Usell.com is a scam. Two weeks since my iPhone arrived and my account states "3-5 days for payment." The only option for contact is [email protected] and nobody ever replies. Seeing all these bad reviews, it would make sense to consider a class action lawsuit. I plan on following up. Usell.com is a scam, do not use them.
Review by Sivakorn Luyken1 year ago
Can't get a response, was supposed to receive payment a week ago and no one will respond. No phone and no money.
Review by Battista Gabbara1 year ago
Sent them my phone, rejected their low counter offer as it was is pretty good condition when I sent it. Received my phone back broken.. is this who you want to sell your valuable electronics to?
Review by Sirenetta1 year ago
They have no control over their buyers. I sent my phone in over one month ago, the "buyer" has never replied to my emails. Usell confirmed they received my phone, one week after they actually received it,confirmed the condition one week later and claimed they had PayPal problems and would send me a check. I said there are no reported PayPal issues online and offered Venmo or Zelle as alternates. After 3 days they send me an email saying they sent payment today and all should be resolved. They only sent $1.50 of the $343 contracted to send me. They work with fraudulent buyers. Save the headache and sell elsewhere.
Review by Kyndle1 year ago
I had to way two week for the shipping pack when they said 4 days.
i sent my phone in but cant track it,I sent them and the buyer messages haven't gotten a reply yet.im waiting on check switch might not be much. I'm just saying do your research before you plan on doing anything.
Review by BubblyJay Czel1 year ago
They waste no time on shipping you the stuff to ship your phone off but once you send you phone, you’re screwed. It’s my partly my fault for not doing proper research which I normally do but I didn’t do it this time, I shipped my phone the day I got my prepaid shipping label and one week, I haven’t heard nothing from the company nor the buyer. Reach out them by email but not personal just copy and paste email that they send to everyone that has issue with this company so I’m on stand by.. my advice to you STAY AWAY FROM THE COMPANY.... THEY’RE FRAUD AND SCAMMERS... do not make the same mistake as I do... USELL IS WORTHLESS COMPANY, that doesn’t care about anything but MONEY
Review by PBeau1 year ago
uSell ripped me off. I sent a perfect iPhone 5 and quoted a decent amount of money. They stated I had not erased the Find My iPhone app but I had. I tried calling but there is no telephone number, they recommended email. I emailed five different times but without a response. I requested in the last email to mail my phone back. No response. Now, they are going to give me 1/10th of what I was quoted. Rip off!
Review by Kyraja Garpland1 year ago
Caution: you will get ripped of by usell-they will send you a curious looking check-that will bounce. Your back WILL charge you a fee for that little gift. Then you will have to wait for another one that when you take it to the issuing bank- they will NOT honor it. (My bank eventually got it cashed, but not for almost a month). They will also tell you they will repay the bank fee-THEY WILL NOT. I have filed a complaint wilts postal inspectors, because they do this as a business practice.
Review by Haokun2 years ago
I sold them an ipod I thought was 3rd generation but once they received it they realized it was 4th generation, notified me, and are now sending me more money than originally offered. Thankful for that and their honesty!
Our reviews are aggregated from multiple sources to give you the best overview about usell.com.
uSell is a reCommerce marketplace that helps individuals turn unused items into cash. uSell ensures that customers get the highest payouts with the least amount of hassle by facilitating risk-free transactions with professional buyers.
33 East 33rd Street