This is my third visit to Mercedes Benz, Cheshire Oaks, but the first time I have left a review. Each of my visits was to the service department, so I can't comment on any of the other services that are provided. On my first visit, I was charged an eye watering amount for a routine service, the bill for which was eventually reduced by the service manager, after I pointed out that the car had been in the building for an hour including a wash and vacuum. The second visit ended in having a "Mercedes Me" dongle installed, this resulted in an issue whereby the car would not select a gear when started, this happened 5 times in a 7 day period, but when I returned the car I was told that it was a coincidence! 30,000 miles after unplugging the dongle, I haven't had an issue!!!! My most recent experience involved an "Express" 8.30am service, with wash and vacuum. I recieved the car back 3 hours later, not particularly clean, with the audio/satnav display stuck in diagnostic mode!
If you want a quality service and value for money, think carefully. If like me you want a load of hassle and a "stamp in the book", you know where to go.......
Review by Clxpze Cherop1 month ago
My wife ordered a new A class saloon under the motability scheme in July from Warrington Mercedes. The expected delivery date projected by the dealer was to be the end of September beginning of October. In September I emailed them for an up date. They then said, it would be November/December.
As a consequence of this we were offered a stock vehicle in a different colour for delivery in a week. We accepted this and were given a pick up date of 10 September. I emailed them on the 9th to confirm everything was in place. They emailed back and confirmed it was . At 5.00pm on the day prior to delivery, they informed me by telephone that " the wrong model had arrived" and it was a hatchback. How do you get something like that wrong? They apologized and said, they would order a new vehicle, but, this would take weeks, so we cancelled
My wife has never had a mobility vehicle before. She sold her own car 3 days prior to the 10 September. Since then she has had no car.
We ordered the same vehicle from another dealer, due to them having an available vehicle in the supply chain. But, again things aren't going well. You seem hopeless Mercedes. What's happened to you?
Review by Mrs Rose1 month ago
I do not usually write a review, however I am so impressed by Joe at Liverpool that I felt compelled to let everyone just how good he is at his job. He is a really nice guy and nothing was too much trouble for him. My husband is very fussy and demanding and Joe met all his requests with professionalism and good humour. Well done Joe for going the extra mile. Thanks from from Phyl and Frank McNamara
Review by Nikkiwitch Sigette1 month ago
Mercedes Benz Temple Fortune:
My GL350 not less than 5years old and less than 50k miles .
Major oil and coolant leakage . After being quoted £3400 to repair I threatened to take to local garage for half price , They reduced to £1700. 3 weeks later they are saying it needs new micro-chip cost £1000 which does not exist and they have to make for my car . They need 50% deposit but cant say when they can deliver.
On top of it all the day after I collected my car notice they had cracked my windscreen . They probably dropped a tool as the crack starts form the edge .
Apart from the fact that cars are unreliable , the after sales service is atrocious. They never call to give updates. left over 8 messages no one called me back.
I've had 4 Mercedes in row now thinking of going Range Rover or BMW.
Review by MissLesleyG1 month ago
Never will use the Mercedes Bishop’s Stortford service department again, I have 2 cars from them firstly charged me over £600 in 2 front tires it is not just the money but the manner they deal with the customers, and secondly they had my car for a service, sent me a report that my car was in perfect condition, and they did not tell me that my car needs MOT, so I got stopped a week after, I took it to a garage near me and he disinterested pass the MOT because it need it a part that is was broken, I phoned Mercedes and took it to them and now they want to charge me for the part, and again it the way how they conduct them selves with the customers.
Review by Eeshaan Derrow2 months ago
Mercedes Benz in Reading End Oct 2019 Absolute nightmare Avoid Avoid Avoid. I went there, bought a new car, they took my deposit, made a big thing about selling the car, put a big "sold to" sticker on the car. Went away, came back 10 minutes later and said in fact they did not own the car and were not able to sell it to me. The customer service and the mannerism and the demeaning way i was spoken to by all concerned even the sales manager was as though I was dirt on their shoe. They could not wait to get me out of the dealership. Absolute charlatans, not to be trusted, will never go there again (I have omitted a lot of the story to try and keep it succinct)
Review by Setter Farrokhzadeh2 months ago
SCAMMERS, LAIRS, CHEATERS
Don’t waste your money or time EVER.
Review by Lasina Nabukhotna2 months ago
Mercedes Benz Beaconsfield(Hughes)
Absolutely appalling after travelling for two hours to look at a 2017 C class estate we were shocked to firstly be completely ignored by members of staff. We had prebooked a test drive and told the car was prepared and ready to view.
On first view I thought I must be a reps car that had just popped into the showroom, it was the worst prepared car I have ever seen. The salesman said he had pressure washed it but couldn’t find a leather to get rid of the water marks. All he could say is sorry. We were there approx 5 mins in total.Not what you would expect from MB retail.Still waiting for a call from manager
Review by HerrTai Clasberg2 months ago
Unbelievably bad service. The customer service is absolutely non existent. They have repeatedly (and demonstrably) lied about various issues (including telling me they couldn't do anything about the behaviour of a staff member at Bury St Edmunds because all the staff had been fired- one of the easier lies to disprove). They are withholding paperwork, they refuse to look at faulty parts they have fitted, they have grossly incompetent workshop staff, and the customer service never fails to surprise with its shortcomings.
Review by Arhippa2 months ago
I have a 2014 A Class, driving in rain on a dual carriageway, the wipers seized then broke off the car, leaving me doing 70 with no forward visibility. The reason for the fault was all 3 bolts attaching the wipers had come loose. On top of this Mercedes Benz Slough had no record of servicing the car 6 months ago ! The response from Mercedes Benz was: I was sorry to hear of the issues you experienced with your windscreen wipers. I have logged your feedback for internal review. It is information such as this that helps us to review and improve the products and services we provide for the future.
Oh nearly kill me & let’s have an internal review. Where is my nearest BMW dealer !
Review by Rasidin2 months ago
I had my car booked for service with Clifton moor branch of mercedez. The booking was dine in January for a service in May as previously I have not managed to book in for for service at short notice. I also informed them of issues with my car that needed to be looked into. I called a week before the due service to ask what time I should come in and they denied ever having booked in. They then called back after 2 days to apologise that they had found the booking scrawled on a piece of paper and not in their book so will keep the date for service.
The service was poorly performed the issues were not sorted especially the AC for which my car had already been to this service station twice the previous year when according to them there was nothing wrong despite me saying that the AC was not cooling. They said they had no time to sort any issues as the service was booked at short notice and I had not highlighted problems when I has booked!! This despite booking 4 months in advance. No apologies given. Absolutely shameful behaviour. Then asked me to rebook for which I would have to again drive one hour to leave my car and waste petrol.
DO NOT USE THIS SERVICE STATION FOR YOUR MERCEDEZ
Review by Anatasha2 months ago
Terrible. False promises and no consideration for what I wanted. Just wanted to sell a car.
Review by PTzanova2 months ago
Theft from vehicle whilst in for a service. Raised issue immediately... 2 months chasing and even emails to UK CEO Mr savage and no further forward. With her majesty courts now.
Review by Adalgisio Stremlow2 months ago
Mercedes Benz E Class Coupe - 2016, very low mileage (20k).
First failed nox sensor replaced under warranty, just. The vehicle had a week remaining under the standard 3 year warranty and the dealer (Cheshire Oaks) struggled to find a booking to carry out the work before the warranty expiring and then they weren't sure whether the work would be completed under warranty. After some negotiation, it was.
Second nox sensor and also the boot release motor failed a few months after the warranty expired. You wouldn't expect a 'premium' executive brand to develop so many faults, especially having covered such low mileage. MB Cheshire Oaks refused any kind of out of warranty arrangement, estimating the cost to replace and fit the nox sensor and the boot motor at around £1,000.
So, I wrote to MB UK Customer Services asking their advice and what is the expected lifespan of these parts as I wouldn't expect them to fail so early in the life of the vehicle. To date all I have received is an automated email response. That was a couple of weeks ago. Absolutely appalling and extremely disappointed.
I really like the car but I can do without the dreadful service and the cost of replacing parts which, to be honest, should last a lot longer, especially on a Mercedes Benz. This is my first and last Mercedes Benz - I shall be switching back to BMW as I owned my last BMW for 5 years and it never missed a heartbeat.
Shame on you, Mercedes Benz.
Review by MNTraveler2 months ago
I had the pleasure of visiting the Solihull Service branch of Mercedes today in relation to a simple steering wheel column check on my A45 AMG. I have to commend both the lady who first showed me to reception while explaining the work and the gentleman who served me after completing the job. Both were warm, welcoming and made me really feel at home on my first ever trip to have a car serviced. This is the type of customer service that makes people come back and I am certainly one of them. Excellent 5stars from me and I hope they are both commended.
Review by Mingkhwan3 months ago
Don't used them if you are buying a used vehicle, they are selling damaged cars. I bought a vehicle and had it delivered, then took it to a garage and found out it was a damaged repaired car, parts were missing and repairs were done to the worst standard. If I could give less than 1 star I would.
Review by Lcd3 months ago
Kishan Mavani at Leicester Branch was a very nice and helpful sales associate. Our car Mercedes A180AMG cannot be better. I thank Kishan and his manager for the kind of service, attention and price they gave us.very much appreciated Thank you very much for the great service provided.Keep up the good work.
Review by Thepuss3 months ago
Excellent purchase of my Mercedes from Mercedes York, wonderful customer service and great deal, love my Mercedes
Review by Schreinerei Stopajnik3 months ago
I raised a complaint with mercedes Benz customer service as I wasn't getting the answers or information required through the dealership. I expected that this route may help me get some information as its massively stressful considering being without a car due to delays without reason and the cost of now hiring a car is also an added frustration. The customer service team took a week for me to then chase them and be told they had contacted the wrong team of the dealership who I know can't answer anything, then to be told well we can only tell you what we decide internally so basically nothing! Worst experience I've had from a customer "service" team
Review by Dharlene3 months ago
I purchase a Mercedes SLK from Mercedes in Milton Keynes. Our salesman Rumel Miah was a great help from the beginning to the end. He gave us a very professional service but also made it very personal too, even coming in on his day off to hand over my car. The rest of the team were great too. As the vehicle was a birthday present I cannot thank Rumel enough for making it extra special. I run my own finance company and I have heard horror stories of main dealers, however I would totally recommend Mercedes Milton Keynes to my customers, as long as I do the finance of course.
Review by MigK3 months ago
The customer service given by Mercedes can be judged by the number of responses given by Mercedes to the submissions written by dissatisfied customers on this website. The facts speak for themselves. Shame on you Mercedes. If you are writing a complaint then, for the benefit of all please name the Dealer your referring to , just stating Mercedes is little use to anyone.
Review by Prathi3 months ago
Mercedes Caterham .the worst customer service and aftersales I’ve ever experienced .took Car to another Mercedes dealer that resolved issues outstanding from caterham .this is the worst car dealership I’ve ever dealt with . Never again Mercedes .think you need to kick these into touch Gary savage !
Review by Benner Tsamadias3 months ago
After sales and customer service is rubbish they don't give a care in the world one minute after they have your money. The warranty isn't worth the paper it's written on. How can the centre cover that opens and closes with a mechanism be classed as cosmetic. The mechanism has failed and they say its not covered as it is only cosmetic.
Review by ALPtours Andme3 months ago
We were sold a supposedly Mercedes Approved Used car that when we got the vehicle back to London the following morning realised that despite all their polishing and waxing to try to hide it, there was a major flaw in the paintwork all down one side, we had it professionally tested and were told that a very poor and insufficient repair had been done and Stratstone Bradford gave the old Sold as Seen. Court proceedings are being prepared.
Review by KSartNY3 months ago
On 27th September at 4pm I called Mercedes assist due to miss-fuel.
I advised them of the following;
1. I have miss-fueled my car
2. I am 3 hours from home
3. I am 6 months pregnant
4. I am in a Shell petrol station (address provided).
It took 9 phone calls to various teams (all outsourced to different companies) for the car to be recovered. Mercedes advised me that it would take 2-2.5 hours for my car to be recovered, I explained that it was already 5:15 and I had spoken to too many people by this point, also I am pregnant so this would take me to 7:15pm and I am 3 hours from home. They did nothing, so I asked for the name of the recovery company they outsourced to. I called them myself, explained my situation and they sent recovery to me within 20 minutes, they had said that mercedes had not listed it as a priority. On top of this, when I called the recovery company again to check on the status, Mercedes had given them the wrong address... so I had to wait even longer. The car was finally recovered at 6pm.
By this time, Mercedes told me it was too late to get a courtesy car in Peterborough as it closed at 6pm. They gave me the following options;
1. Get a taxi home (that mercedes would fund), but you forfeit having a courtesy car.
2. Make your way to Leicester (1.5 hours away) to collect a manual courtesy car (I drive automatic).
I explained that getting 1.5 hours away at 6:30pm, means I will then have to wait for the car and drive home 2.5 hours. Oh, and in a manual car that I cannot drive.
After many phone calls, I gave up at 7:30pm and took the option to get a taxi, knowing this would leave me with no car, no way to get to work or my antenatal appointments.
I got home at 11pm at night, after initially calling Mercedes assist at 4pm, and speaking to 11 people in total.
I can only describe this as a con and sham of a "service". Not one person know the process, not one person was supportive, no one provided me any information about what would happen to my car, each person I spoke to put me on hold and passed me over to various teams. This is completely broken and Mercedes cannot sell Mercedes assist as a service. God forbid I had been stuck on a motorway for 3.5 hours, let alone stood in a petrol station 6 months pregnant, 3 hours from home.
Since 27th September the service has worsened. I was advised on Monday 30th September that my car was dropped to Mercedes in Peterborough for repair (not advised by Mercedes, advised by the recovery company they outsourced to).
This means, my car was still 3 hours away from me and was not delivered to a local mercedes garage close to me.
At this point, I made a formal complaint to the CEO Gary Savage regarding the lack of service provided to me and stress it had caused me.
I was promised a call back, which never arrived.
On Tuesday, I called Mercedes Peterborough to try to find out what was going on. I was told that if I wanted my car fixed it would cost me £500-1,000. I advised Mercedes that I wanted my car home, not left in Peterborough, I didnt want them to "fix" anything after the service I had received since 27th Sept.
They advised that if I wanted this I would need to arrange my own recovery from Peterborough to Berkshire.
On Wednesday 31st, I called Peterborough Mercedes again and was advised that the only person I could speak to about my car was on training for 3 days...
I complained formally again (this was day 5 without a car and without any explanation from Mercedes).
I received a response to say "Marc Licas" (Customer Service Advisor) would respond to me within 5 working days, if I wanted to call him I could call the number he provided (this number was no longer in service).
On Thursday 3rd Oct I called to speak to Marc Licas and was told he will not take direct calls, he would come back to me when he is ready.
On Friday 4th Oct I called again to speak to Marc Licas who this time answered. He had zero remorse, no understanding for my situation, he advised that the process was followed but there was a breakdown in communication, and that if I wanted my car back I'd need to pay for Mercedes to fix. I asked what solution he had for the service I had been provided, he stated that he felt nothing went wrong with the service I had been given... I asked to speak to his manager, he refused stating that there is no one more senior than him (Customer Service Advisor), and that his manager is not customer facing (Aisling McManus).
Since then, I have heard nothing... I am on day 12 without any solution from mercedes other than pay for the car to be repaired, eventhough we've given you no breakdown of what the issue actually is, what needs to be repaired, what the full cost will be.
Oh and the reason why it was left in Peterborough in the first place, on top of that why no one communicated any of this to me and I have had to be the one to call repeatedly for answers and updates. And I have been left without any car being 6 months pregnant.
Some service you provide Mercedes, you are a disgrace.