Its pretty bad when this pandemic started my husband lost his job is trying to get unemployment and with all this the bank that we told numerous times not to let anyone take any money out of the account if its not there.But they keep doing it now whenever my husband does it paid Im still going to be negative in the account. So just wanted to say thanks for making it harder for me to feed my kids and pay my bill US bank.
Review by Tarsis3 months ago
I have 2 big direct deposits going to US bank, every month. I just recently opened an account, and i did not know about the policy that they take $15 after 6 transactions from savings. They charged me $45 in ONE day for a fee! When i asked them kindly to return my money, they said no. That is WAY too expensive. I do not recommend saving your money at US bank. especially with the COVID-19 crisis. They absolutely do not help their customers.
Review by Jastino4 months ago
I have had an account with US Bank off and on for 51 yrs. They have really gone to hell. I had 4 women mess with me because I asked for a Supervisor. US Bank messed up and I wanted to speak to someone smarter than a 5th grader. Well, long story short, I got a call from Ashley, Supervisor of US Bank in Portland, OR at 9:44pm, yes at 9:44 at night reprimanding me on my attitude and said I can no longer contact CS but I need to go to my home branch for any further issues. Then at 9:55am the following morning, I got a call from Jason, Regional Mgr. telling me they are closing my account. I tried to access my account online to get copies of my statements but they had already blocked me before his call.. So in conclusion, after over 50 yrs of service with US Bank, I can say they have become the WORST bank I have ever death and I would think twice about opening or keeping your account there. They hire idiots for CS that don't have a clue what they're doing. Which is why they mess up your account. So close your account and RUN before you become another victim.
Review by Mareedu4 months ago
Why have a drive thru in Wilsonville, Oregon when you don't have staff to service? I have repeatedly waited almost 10 minutes for someone to help me while staff members do "paperwork" in full view of my car while waiting. This attitude is what is driving both individual and business customers to community banks who actually care about timely and professional service.
Review by Guðlaugur4 months ago
Review by SilentCoders6 months ago
turned in my vehicle on time after a lease. it took 6 weeks for the refund. no itemization and just a check that was $700 short with no explanation. turns out us bank charges an end of lease fee of $395 s=and then charged me a lost key fee of $375. We turned in all of our keys. after a 20 minute wait i finally reached a human after having to enter my information numerous times during the hold. after about 5 seconds i was disconncted. i called back and after going through the same nonsense the signal deteriated to the point the person said they couldn't hear me and couldn't call me back and just gave me the same number to call back. after another 10-15 minutes i reach another human and was told no one was available capable of hlping me and that they would call me back. no expected time or day was to be expected. Unbelievable!! you cant make it up!!
Review by Arshod6 months ago
It was good the 1st week of being a new customer at us bank. Then I made a mobile deposit for $250 that was a gift from grandpa for Xmas. Received email that it was accepted. Of course I knew it would take a few days to clear.
But this is what US Bank did instead. They locked my account completely up. I couldn't log in on a pc or the app on my phone. I couldn't even call to get a balance from the automated system. I couldn't buy gas for the car that morning. After I call and find out they locked my account completely so I have no access to my funds, my money. They claim the account is new and this is to prevent fraud. So why not just hold the check? I'm not even notified that my account has been locked up and I can't even use my debt card or log in. I can't make xmas purchases that I was planning on. I could do absolutely nothing to unlock my account. Not one person actually helped they just made excuses.
I highly suggest you seek out another financial institution.
Review by Bafford6 months ago
1st off I have been with US Bank since 2002 Which lead me to believe That I would be a valued customer. I have a situation where someone try to cash a check for $2500 out of my checking ...account.. US Bank has done nothing to get me the information of who the person was. They keep putting it off on the detective or the other bank. It has been about 6 months and now we are going into the New Year with still no info . Does it really take that long to tell me who deposited the money into the account from the cellphone. I have called them back 2 or 3 times and nothing.
Review by BohumirKozak Goading7 months ago
they bought my mortgage never applied to have one with them. horrible horrible horrible...unreasonable rules, no bib weekly payment option. worst bank ever...did I mention WORST BANK EVER............
Review by Pumper8 months ago
They nickel and dime you for everything I have 2 accounts one only for Netflix and hulu. I canceled hulu and i hadn't put them money in there yet and they took out money for overdraft fee i think it was 36x2. I called the agreed to let one overdraft fee go i was ok with that but i still wasn't happy. I told them not to let hulu take money out because i canceled it and hulu took money out for about 6 more months without me knowing so it took away from my netflix money too quickly and I got like for overdraft fees in a row and since it was my second account i didn't realize it right away. If you dont pay the overdraft fee immediately they charge you another one in a couple days so about a month went by before I realized it and they expected me to pay over $300 for one month of netflix and refused to work with me at all on it. The jerks name is mike from southern California (go suck a chore you dirty bastard). Anyways other than this insadent they've been ok but I am officially done with them solely because of him.
Review by JonaB8 months ago
Had so many issue with bank of us - they don't care - they say they do but they don't care not really
Review by Eschylon10 months ago
would stay away from this bank. I made a balance transfer 3 weeks ago and has not been received yet by the other institution, and yet US bank added it to the balance owned. Absolutely there's no way to submit an inquiry online or through the app, there's no such option and tried to call customer service for a week now during weekday, week end or after hours, the wait was insane average of 40 minutes. How the hell has 40 minutes to spend on a call after a long working day, so instead spending time with family and kids you spend it on hold. I feel we're in the 18 century with their website or app. I'll transfer the balance to jade or boa the. I'll close this unworthy card. Very bad experience!!!
Review by Mudasir1 year ago
Had prefect credit (800 range) for 20 years until US Bank ruined it. They reversed 3 of my car loan payments for no reason (not one of the 25 reps and mangers I spoke to over the pat 2 weeks can explain why) and then notified all 3 bureaus that my account is delinquent and is not Paid As Agreed for 90 days. Every call to their customer service in attempt to get an explanation and a resolution turned out to be futile. After more than 12 hours of phone time including alot of hold and transfers from one person and department to the next (Customer Service, Credit Dispute, Lease Solutions, Loan Support, Lease Maturity, End of term, Total Loss and more).
The best answer I was able to get was we will open an investigation that can take up to 30 days. Its more than 30 days later and still no explanation. Stay away from this bank until they figure out how to manage their business. Obviously the system or someone at US bank made a mistake which should have never happened but is understandable . What is not reasonable and inexcusable is the inability to fix it. If not after the first call then the second or third communication. Does this kind of customer service still exist in 2019! STAY AWAY FROM US BANK.
Review by Sylviekwok1 year ago
This is a two part review one from a temp employee and another from a long term customer.
Temp employee review
I tried a temp job only to be thrown into a desk with zero training. The so called trainer they stuck me next to did not speak English well if at all. Did not train me did not coach me. I asked for someone else and got tossed around like a rag doll. They quoted how slow I was but I had zero training and was fired for lack of training. I tried to apply for a few bank teller jobs with qualifying experience only to find out I wasn't even worthy of the position. Bank work is sweat shop slave labor with high turn over. They can fire you at a whim or if one individual does not like you. This experience was in 2008. They basically fired me for my disability with lack of training. Why I didn't sue I don't know.
As a long term customer I am satisfied with the customer service for basic banking requirements. Any thing else is hit or miss. I find most of the negative reviews are from people taking advantage of the system only to have the rules and regulations back fire on them poorly. Then they get stuck with something they didn't want nor need. I honestly would only recommend them for basic cash check banking. We tried a visa for a few years only to find out the second one was too much to maintain. Barely used but it was lowering our credit score for an unused card. I tried reapplying for it years later only to find out I wasn't eligible because my account balance was below the dollar amount required for the purchase.
Review by Darnikia Schwimley1 year ago
I have an auto loan through US Bank and have had struggles every step of the way. When setting up automatic payments online the system failed on two separate occasions leaving a note that it was successful but later we found no payment occurred, we were then charged a late fee. After the 2nd time of this happening and after calling customer support on both instances I was finally told to submit the request for automatic payment through a paper request and that I was then caught up. I found later that we were in fact late again and am now in collections. Speaking with a rep today I asked to speak to a manager and was told none were available. Asked if I could go to someone higher and was told "there is no one higher." Reportedly I am supposed to get mailed statements and have not received one in the 5 months I've had this account. When bringing that up US Bank states that is an issue with the post office and not them...sorry, but I expect a little more than that.
Review by Banzai Mukap1 year ago
I've been a customer for 15 plus years. Now, all of a sudden, they charge me to transfer money between accounts. When i called about it, they told me 'U shouldn't have transferred me funds on my app. I should've used an atm'. Seriously? They would credit my account Wells Fargo here i come.
Review by Montress Schweinsbergen1 year ago
THE WORST customer service experience online. The worst attitude that does not help. They do not want to understand your issue nor have any PATIENCE with their customer and translator. Keep saying we are able to pay the credit card on the phone and ONLINE, but when we said we want to pay on the phone the customer service keeps wanting us to pay online instead of helping us pay on the phone.
Review by Meadowvalley1 year ago
U.S. Bank is the WORST!!! FAILURE TO DISCLOSE/BANK FEES/COUNTERFEIT MONEY/LOST CHECKS/ FALSE SENSE OF SECURITY THAT YOUR MONEY IS PROTECTED!
When I opened two U.S. Bank accounts they FAILED TO DISCLOSE that I couldn't write any checks for an unreasonably lengthy period of time (approx. 1-2 months) as they don't give you immediate access to your money! So my checks bounced and I was charged HEFTY BANK FEES. They said I should have read the fine print in the mounds of paperwork they give you when you get a new acct.
I opened a personal checking acct. and a trust acct. The bank made me put my SS# on the trust acct. despite the fact I explained to the bank mgr. that the trust had a tax ID # and was not my money. Also, it made me uncomfortable as I didn't want that acct. tied in to me due to an outstanding judgment that I had at the time. The bank mgr. gave me a false sense of security assuring me that THE MONEY WAS PROTECTED and my SS# would "only be seen internally by US Bank so could not be tied to me or my personal debt." Her gross misinformation cost $300,000.00, nearly double years later with interest when I paid it off. She retired less than a year later.
Another time I withdrew cash (in $100 bills) and U.S. bank gave me COUNTERFEIT BILLS! A few weeks later I went (to another branch) to pay my credit card bill and the bank CONFISCATED MY $100 BILL alleging it was counterfeit!
I paid most bills via bill pay online. One time I paid a property tax and DMV bill, both totaling nearly $13,000.00. U.S. Bank paid them by checks rather than direct bank transfer and LOST BOTH CHECKS IN THE MAIL! This cost me hundreds of dollars in "late fees" due to U.S. BANKS NEGLIGENCE. This incident was then followed by 2 years and multiple hours of emails, phone calls, copying/mailing documents, corresponding with both government agencies who ran me in circles regarding my request to refund my late fees. I paid the DMV 3 times on one bill and to this day have not received any refund for my multiple payments, thanks to U.S. Bank.
I received a letter dated 5/17 from U.S. Bank informing me they had increased my credit line and encouraging me to take advantage of their loans. A few days later I receive another UNSIGNED LETTER from U.S. Banks "Account Closure Department" informing me that they will be closing both accounts on 5/31. By the time I received that letter, that gave me approx. ONE WEEK NOTICE to deal with outstanding checks, direct deposits, and having to open a new account! They gave NO EXPLANATION WHY so I called the # on the letter but no one answers. I left a message but no one returns your call.
I called my local branch and the Corporate ofc. who both knew nothing about it and told me to call the # in the letter. They cowardly hide behind unsigned letters and mock phone numbers and pass the buck. So much for being a "valued customer" after approx. 10 years!!!
Review by NYCDr Doulett2 years ago
emily in idaho is a perfect professional customer service rep very nice interested i'm my issues sometimes u get junk especially from zulily ur credit card firm doesn't want u 2 get ripped off so some1 like emily will help u write a complaint including all the issues necessary 4 a positive outcome & use the banking system 2 help u thanku emily a real asset 2 us bank give her a raise & promotion xoxoxo :-) :-)
Review by Riyam Nagele2 years ago
I used their pay card when I got unemployment benefits. The card was easy to use and there were no fees. I think US is an actual bank too. So I'd like to go there even when I don't get unemployment or welfare all of the time. They probably have really good checkings and savers account.
Review by Kupuna Straessler2 years ago
I've been with them for 15 years. They treat me like I'm an important client with money. I'm not. I'm disabled. I love the small town feel I get when I go in a branch or call on the phone. They have treated well and helped me when I didn't think a big bank would. I'd recommend that you should take the time to go into a branch and ask them what they could offer you. Tell them what you're looking for, and they will take time to show you around and help you find it.
Review by Epik3 years ago
If you plan to develop a good friendship with a bank US bank in Newton Falls is not the place to go. The staff presents and down home feel until you speak with the Manager she is a piece of work. I work with banks in the past with not just personal also my business but here she is cold and unreceptive to the customers needs. WOULD NEVER RECOMMEND.
Review by Dennister3 years ago
From the branch to the 24 hour customer service reps, this institution seems to care about their customers, not just lip service to get you to open an account, they actually deliver great service. The branch manager held my hand through a nightmare situation with citi bank, they understand everyday people and their needs. I feel very comfortable and secure with his institution. Thank you US Bank, what a relief to bank with an institution with integity and real commitment to servicing customers needs.
Review by Moneka3 years ago
Had checking account.
Had and used HELOC-paid it back very quickly.
Closed checking account.
Accessed HELOC again-bank refused to give me statements or information regarding HELOC without having checking account.
Was told that to access statements-I had to go online.
Cant go online without online account.
Cant get online account without having checking account.
Bank wont give me free account.
Can not get them to mail me statements.
Got my first piece of mail from them the other day saying they are closing my HELOC and changing my payment by double.
No help in branch, cant get online or phone help without checking account.
Almost as bad as Chase....