I received my trike 5/8, 5/9 I find out the chain is an odd ball no one sells.
It's Saturday and I have no way to complete the assembly and no way to get one shipped.
The Trike is worthless without the chain.
If I don't hear back, I'll begin disassembly and ready it to return.
Review by Rowenah4 months ago
I bought a bike from Upzy and were really surprised that they managed to deliver it quickly (within a week) especially during a time like this. Thanks for making my little boy happy with his gift! Will come back and shop again
Review by Bafford Biegstraaten4 months ago
They charged my credit card immediately. When I hadn't gotten a shipping notice after 5 days I called multiple times with no answer. I then sent an email. They resounded the next day saying that they had just placed the order, now it's sold out, won't be in for a couple of weeks and they can send it then, but will replace it with a less expensive model while charging the same amount. Should they go ahead? When i insisted on talking to them and/ or getting another model, I got no response. I've called over 100 times with no response. If they can't supply the bikes they should at least wait until they place the order to charge my credit card. My funds are still tied up and I have no way to contact them. It's the worst customer service. They should just close the site if they're not able to keep up at this time.
Review by Oakness6 months ago
I bought 2 dirt bikes for my 2 boys this past Christmas, and Upzy shipped them promptly and they arrived in mint condition. They have been courteous and friendly the entire order process, and I know that's difficult seeing as it was the Christmas season ( i work in retail as well). Thanks for making Christmas special for my boys, we'll be coming back to purchase more things soon!
Review by Mwembo6 months ago
... be aware of their return policies. They charge you restocking fee (min 15%!) plus Return shipping costs + initial outbound shopping costs. So be very sure what you order.
Review by Truthdoctor Navnitlal6 months ago
I've been scouring the Internet trying to find the perfect direct vent fireplace for my living room, and came across Upzy. They have a lot of stuff and models, but once you narrow it down to certain categories it was fairly easy to navigate. I had tons of questions on liners and decorative stones, but was patiently pointed in the right direction each time. Finally, got an Empire model that I'm over the moon with! My living room is now complete. Thanks Upzy for your patience in answering all my questions and for having the fireplace promptly delivered.
Review by Wengpang7 months ago
Upzy rocks! They are honest in dealing with their customers, and they seem to have the lowest prices out there (for go-karts anyway, since that's what I got). They prefer emailing (their email responses are fast), however if you do call them and you can't manage to reach anybody, they'll always call you back. I got an electric kart for my daughter and she loves it! Will come back again in the future
Review by Blesng7 months ago
Hello, I want to thank you for your assistance with my order. The bicycle I got was exactly I wanted. Moreover, I like your site.
Review by OstrogothRome8 months ago
For Christmas Present Needed the 36 Volt Hover to Handle over 200lbs. They sent the same look unit in 24 volts. They would not send me the correct 36 volt one. Maybe it does not exist?
Two Quads failed Charging around same time. used 5 times and they wanted to charge me for parts. less than one year old. Said there warranty is 60 DAYS..........
Review by Kakha8 months ago
bought a nakto camel women's bike and am so happy! both my daughter and i use it, and it's a great way to go around town, making life a lot more convenient. there's slight hills around our area, and having a motor really helps with this. in the past i used to ride a fixie, which made riding up hills a chore. thanks upzy for the great bike and service
Review by Aransiola Kriskie9 months ago
I've owned and used Go-Ped scooters for 15 years, and am a gas scooter enthusiast. I discovered Upzy a year ago, and kept them in the back of my mind. Finally a month ago I decided to purchase the Riot, and Upzy by far had the best prices. I emailed them, and received a response within half an hour (no joke). They are friendly, professional, and assisted me with all their questions. It was obvious they've been selling Go-Peds for a while, as they're able to answer my dorky questions. I ordered, and the scooter came from California (I live in New York) in a week. Really happy with my purchase, and super happy with my Riot! Would order from Upzy again
Review by Reann Dryburgh10 months ago
I will tell everyone about how chicken $#*! this place is I have to say they are slow at getting back to you and they didnt even want yo refund my money tell I contacted the better business bureau
Review by Tramelle10 months ago
i've never bought anything as large as a go-kart online before, so was definitely wary when I was shopping around. i found Upzy as they had a big selection and also prices were pretty good. emailed them a couple of times, before deciding on the GK110 for my kids. couldn't have been happier with my purchase! the go-kart shipped quickly and it arrived in great condition. they also provided lift-gate services if you want to have it shipped to your house. thanks guys
Review by Victoria10 months ago
I purchased a Summit cold brew dispenser from Upzy, and am extremely pleased with the product. I've been researching different dispensers for months, and finally settled on Upzy because they answered my emails with the most promptness and thoroughness. Product came in 6 days, and was in beautiful condition. Thanks guys
Review by Ajayfaerabay11 months ago
Found out about upzy through a friend, who told me they had some great mopeds. Purchased a taotao atm through them, and it came beautifully! I was impressed cos they had liftgate services included in the free shipping, and so the moped came direct to my house in 6 days. No complaints, and would recommend upzy to anybody else
Review by Tatiane11 months ago
I've been searching for a high quality lawnmower for sometime, and heard of this brand called Masport. I searched everywhere online and couldn't locate one that delivered to the USA, I only found some Australian sites. I stumbled on Upzy and saw that they had quite a Masport collection available, so placed my order. My SPV 3-in-1 mower came in 5 days and was in perfect condition and a real joy to use! Thank you for providing a high quality product that shipped for free and keeps my garden clean ;-)
Review by Nadiele1 year ago
bought an aog pedestal grill from upzy, and i couldn't be happier. best prices, and free shipping to boot. we use this in our backyard within a housing complex, and it does its job and more. my daughter's a vegetarian, and we were even able to grill whole corn on the cob and asparagus on this thing. thanks for the great product
Review by Chimpmichael1 year ago
Hello! Ordered a Belize Buddy Trike so I can go for rides with me nephew. The Trike itself was durable and high quality. The seat in the back is enough to fit 1 other adult, although you can prob squeeze in 2 kids back there. I do all the pedalin' ! The orange frame suits us nicely, perfect for riding in Georgia. Hmm now if only they sold more accessories with this trike.... Overall really happy with the product, and would do business with Upzy again
Review by RSikorski Repenning1 year ago
I want to thank Upzy for taking the time to deal with all my incessant questions on the Berg Go2 I ordered. They answered all my emails point-by-point and in a quick fashion as well. I've never had a store's customer service respond so quickly before. Best prices, and the best gift I could've bought for my daughter. She's very happy with it!
Review by Sickened1 year ago
I bought a TAOTAO BULL 200cc ATV from them, and boy do they ship fast! Ordered on a Tues, and it came to my doorstep 2 days later on a Thurs! They shipped out from the California warehouse and I'm in Nevada, so guess that's why it arrived so quick, but boy was that awesome! I love the Bull, it looks fierce, and puts out some serious speed. Prices can't be beat too. Overall, I'm very pleased with my ATV, and can't wait to go offloading all summer!
Review by Lindquist1 year ago
I bought a bike and now they're asking for another $50 seems kind of odd to me some people might call it extortion
Review by NicolaB1 year ago
I ordered a rower from these guys, and there was a slight hiccup with my order as I input the wrong shipping address. I quickly emailed them and they emailed back almost immediately (within the hour) to acknowledge that they will change my shipping address and that it won't ship to the wrong place. Thank God for that!
The rower came in about 6 days (a little longer than I wanted), but not too bad. Came in great condition (couple of dings in the box, but that's probably UPS shifting stuff around). Now I have a rower in my home gym and it's awesome! Thanks for the awesome Rower and product Upzy :)
Review by Travelller1 year ago
I ordered an electric bike but before I did, had a few questions about their shipping and particular product, I got a response in less than 24 hrs, and they were very personable and professional.
After ordering they communicated with me as to delivery and any additional questions I had.
I had no issues and so happy I found them!
Review by Jenevive1 year ago
bought a little pocket bike for my 7 yr old's birthday, and he tears around the backstreets with it. they do a price match guarantee, and answered my email asking about safety concerns within 8 hours. great responsiveness. thanks upzy, ill come back during christmastime
Review by Mckimmie1 year ago
I researched a lot of websites when I was looking for an e-bike, from Amazon to other niche websites. I was impressed by Upzy the most as they had a user-friendly site, and ultimately the most reviews of the Nakto Camel bike that I wanted. The prices were also the best that I've seen (they had a promotion when I bought mine, so make sure to look out for that). My Nakto got delivered in 4 days (fairly fast) and I absolutely love it!! It looks more expensive than it is, and the step frame is perfect for me. I take this bike out with my husband (who has a Pedego) and together we get a lot of admiring looks. Would buy the Nakto all over again. Great value, great customer service, and fast delivery. Thanks Upzy