I was thrilled with my purchase for my beloved late husband. Speedy delivery and kept informed at all times. Well packaged too only downside was although the package was clearly marked DO NOT BEND the daft postman shoved it in my letter box! Luckily I was on hand to retrieve it and obviously this was no fault of the company. I would recommend Universal Star Registry and would not hesitate to use them again. Many thanks
Review by Kapusta Savetsky1 year ago
Literally bad quality to be honest - my sister is quite sentimental and loves this kind of stuff. Thought for my nephews first birthday that me and my sisters would make this part of his birthday present and it came to us in not the best condition, the glue was showing on the wax seal and the packaging wasn't that intact in the post. My sister who paid got in touch about the glue marks but we were told they could look in to it but they normally don't refund, which I understand from their perspective as a business, but unfortunately the quality was poor and I had to last minute go and buy something else for my nephew, so it was not about the refund really, just a poor experience.
Review by Bafford4 years ago
Totally shocked by the service offered by Universal Star, a Star was bought as a gift to a close family friend when their son was murdered! We thought the Star might be a good idea and got it dated for the day he died only to receive the certificates (2 ordered) with the wrong date on it (in fact it was in the future, explain that one??)
When I eventually got through to "Ashleigh" she was less than helpful in fact quite rude and abrupt, didn't care that HER Company had made a mistake and informed me that I would have to pay again to correct her problem! Will not be leaving that there, what's the point of having a returns policy if a company doesn't adhere to it. I asked numerous times if there was a manager I could speak to as I was upset and appalled at how Ashleigh was - apparently she is the only person in charge - OH WOW what a great owner of a company - that's all about Customer Service JOKE!!!!!!!!!!!!!!!!!
would not recommend to anyone - when your paying good money you expect to receive what you pay for!!
Review by Blakeman Standing4 years ago
Thanks for the gift guys. Excellent quality
Review by Gonesh4 years ago
I bought from Brazil for birthday gift from my girlfriend. It came in 17 days in perfect condition, with a much higher quality than I imagined, and she loved even more so! I recommend enough to gift a girl you love.
I do not give 5 stars by contact with the company. I did not know how long it would take or was en route. contact with the company should be better (sorry my english)
Review by IDTabug Raath4 years ago
Reading the previous reviews, it doesn't seem like they really care about their products. They made a spelling mistake and with a name that's the most important thing. When i called up to tell them (the correct name on the invoice) all "Ashleigh" said was "sorry". She said she'd send out another one but it wont get to be on time for the anniversary date. - Present Ruined!!!
i asked for same day delivery as it was her mistake but she outright refused it (as it obviously would've cost her). She refused to back down and wouldn't let me finish my sentence buy cutting me off continuously saying "i've given you the two options, what do you want?" (two options being send out the corrected but not same day delivery or refund). This type of customer service was extremely poor, clearly they don't care about what they're selling or being RUDE and upsetting customers. DO NOT BUY FROM THEM.
Review by Zidz5 years ago
Have used this service more than once and it makes an amazing impression!
Review by Brienne Crihton5 years ago
I named the star in honour of my Mother that passed away. I requested 4 copies so each of my siblings could have one and that the delivery date be in time for her funeral. In just a few days the package arrived and we were able to attend the funeral knowing that we always had a reminder of Our Beautiful Mother. Thank you
Review by Peaceful Easler6 years ago
Nice idea. A star named after me by my husband. Unfortunately, can't see a star when searching the Universal Star Registry with google. Just a black screen with a white box and my name and registration number on it. Nothing seems to be wrong, but maybe there is. I left it for 40 minutes in case there was a download delay, but nothing. A bit disappointed but, as I say, still a nice idea.
The people who are happy with your product seem to be the ones who got a good reaction when giving the gift. I think it would be a different matter once the receiver tried to access and actually look at their star.
Review by As Prastyo6 years ago
My son wished to purchase this for his girlfriend at very short notice for her birthday. To be honest we did not think it would turn up in time as we had only allowed 3 days. But amazingly t turn up the day before her birthday, complete with her name etc and she loved it.. Have to say a brilliant product and service which I would recommend to anyone. Makes a change to be saying WELL DONE.
Review by Kedexheimer6 years ago
I look at my daughter as the most precious thing in my life, she is a star! This is the most perfect gift for the most perfect girl in the world to celebrate her 1st birthday.
Review by Riyazi Pometta6 years ago
Brought a star from star universal came a day after the date I requested and also thought there was instructions on how to see your star on google earth but just has the co-ordinates of the star and doesn't explain what you have to do to see the listing either
Review by MsJG6 years ago
I must say that i wasnt totally happy with my purchase, as it did come a bit bent this may not be your fault , it may be the postal service but it came in a do not bend enevlope but yet it was bent.
I must however say that i was very happy with the product and thought that alot of detail had gone into it .
I would recommend this gift to anyone as it is truely an amazing gift for for someone to treasure forever .
I just hope that it would be packaged a bit better.
Review by Pierri6 years ago
Ordered bronze package for a christmas gift. Received it soon after ordering however the engraved keyring was spelt incorrectly.
Still awaiting replacement.
Review by Liquidripper6 years ago
This is something that will outlive my wife and I. This will ensure that my wife is around for ever.
Review by Kontopodis6 years ago
Was purchased for my late mother inlaw. My daughter was told is now a star. I gave it to my wife & daughter on their 1st xmas without their mum/grandma & its the best present they've ever recieved!! Brilliant service from start to finish! Thanks a million for bringing a smile to my family on a difficult day
Review by Taan6 years ago
Was very worried I'd left my purchase too late but called them & asked how long it was expected to take, I was told no more than 5 working days & it arrived in 3!
Lovely product & good value for money too. Would highly recommend!
Review by Bafford6 years ago
Perfect service and a very happy recipient
Review by Haylin6 years ago
Quick delivery and perfect gift idea. Thanks!
Review by Gammaraddein6 years ago
This was a shocking gift experience; they spelt the name wrong and dated the star to 2010 not 2012, gift pack didn't even come with a picture; the entire package is just two pointless bits of paper . useless. will never trust an online purchase of this type again. Completely pointless.
Review by Xzandria6 years ago
I've been looking around many websites and checked a few to get the best deal, quiet honestly didn't care about the price all i wanted is a good company. I landed on your website and was intriqgued to see you have alot of options. I made SURE that the package will be at my friends place on the 11th of January or before since she is heading to the middle east where i am staying so that on the 1st of February I will have it and give it to my cousin, who's birthday it is, since you do not have delivery to the middle east. Made the purchase didn't really care about international charges or the price for the package although many other websites has way cheaper goods and services i thought considering the prices and the review, this company will make me happy! Tried tracking the package through Royal post online, i couldn't as it tells me the code is different, tried to call the offices no one picked up, i asked my friend to call the Vermont post office and she couldn't and she already left Vermont, and i have absolutely no idea what is happening to the package. Thank you for the chance of the review. Please advice if there is anything we can do in regards to this matter, would be a happier customer if your team came up with something. Tracking number is available if you would like to help!
Review by QweriPan Vinoly6 years ago
was so fast getting here to england was fab im very happy with my product
Review by Sitle6 years ago
Great value for money, the products are fab, very professional, fast postage too!
Review by Enniboku Sreiner6 years ago
If you want to name a star for some one then this is the company for you. It arrived qucker than anticipated well packed . On top of that there was a vast choice of levels .
Review by Bezeke Ausmus6 years ago
Delivery was quick over christmas however I am very disappointed that you have spelt the name wrong on the certificate! I have checked the original order i placed and even the delivery note on the parcel had the correct spelling!