If you think your mother should get fcuk in your life until you alive give this company your business
Review by GreenPea1 month ago
I can only praise United for cleaning up after a local Brazilian airline which make us missed our flight. United went extra mile (pun intended) to track down our luggage at the origin.
After a flight got delayed, they changed the gate for a connection flight which had half of the plane to catch it. Before landing, they requested the passengers who didn't have connections to remain seated so we could get out of the plane quickly. Good job
Review by Hofer Irozuru1 month ago
As always, despite buying business class tickets, there is no service to speak of. Always the preemptive..."we're trying to find our food. If I have time I'll get you a drink." If fliers had a vote, this airline would not exist. There has been zero improvement in 20 years. Disgusting indifference.
Review by Wyldeck Mruck1 month ago
I was skeptical after reading these reviews AFTER I already booked the flights. I was hoping for the best. Unfortunately, while on vacation my mom broke her knee cap.
Totally stressed on how we were going to make the flight as comfortable as possible for her to get home to have surgery. United was wonderful. Allowed me to see the plane before anyone boarded and let us pick our seats. They helped assist her on & off the flight & made the situation
Review by Dendl1 month ago
This is the worst airline I ever flew. They would not even give you an extra plate. My next flight would be other airlines, not this cheap a$s ba$turds with poor customer service
Review by Praus1 month ago
I will never fly United again iPhone from Las Vegas to Chicago Illinois the stewardess was rude the.
Find attendant was a true gentleman and help me with arranging my seats but the lady flight attendant upfront was completely unprofessional we had bad turbulence she would say to keep your seatbelt tight and if we are not safe scaring children throughout the flight I will never fly United airlines again when I told her this was not a good fight she then replied well you must not fly very often!! I am a frequent flyer. Worst experience ever
Review by FrexGolem Youness1 month ago
I was skeptical after reading these reviews AFTER I already booked the flights. I was hoping for the best. Unfortunately, while on vacation my mom broke her knee cap. Totally stressed on how we were going to make the flight as comfortable as possible for her to get home to have surgery. United was wonderful. Allowed me to see the plane before anyone boarded and let us pick our seats. They helped assist her on & off the flight & made the situation as less stressful as they could. We are very thankful!!!
Review by Aionios1 month ago
UAL talks a lot about Customer Care, but in fact they have none. I am a disabled Vietnam era veteran and have a flight scheduled with them for a January 2020 flight from Houston to CA.. The reason I chose UAL is that they had a short layover time in Houston. I received a flight change notice from them that my flight is now a 3.5 hr. layover, rather than the original 1 hour. I called them to ask for some help to deal with the long layover... a pass to the United Flying Cub, as it is uncomfortable for me to wait in the public area. I also now need a meal due to the delay being so long. They told me to contact Customer Care with my request, as they could not help me through the reservations system. I contacted Customer Care as instructed, and got a response that since my flight was in the future that I should call the main United number (which I had ORIGINALLY called).. The reservation agent could barely speak English and had no idea of what I needed help with. I asked to speak with a supervisor, waited 5 minutes while I overheard her asking another agent how to reach a supervisor. She finally got back to me and said the system had an "error" and to call back. I did, and finally reached a supervisor who said they give out ZERO help for any inconvenience of a flight time change, not even a meal voucher or a pass to the Club, which is all I wanted. I will be looking for other airlines in the future, rather than flying one that could care less about helping disabled vets. For the small amount that they would have spent, they have ruined my faith in them for a long time, maybe forever. Really bad marketing and bad customer service!
Review by ElSusto1 month ago
I will never fly United again. My flight was delayed for an hour yesterday so I was going to miss my connecting flight. I asked about the delay and they said “these things happen.” There was only one person working at the check in counter and the line was out the door. He helped the people in front of me get different flights then I came up and he said he can’t help each one of us individually and I had to just check in and talk to the people at the gate. So, waste my time going through security , then wait in another line because everyone is doing the same thing trying to reschedule. I finally get to the front and they say everyone going to San Francisco please sit down so we can board those going to Denver. So...another 30 minutes of my life goes by, he finally tries to help me and I have to basically do his job. I asked if I could fly to LA and then Seattle. He said “oh that’s an idea let me look...no we can’t make it on time” I asked how long the waiting list is for a later flight out of San Francisco, he said “you’d be 5th on the waiting list.” I asked what my chances were of getting on the flight, he said “well you’d be 5th on the list...that means 5 people would have to miss their flight.” ...I understand how it works I’m asking how often does that happen...why is this guy talking to me like I’m dumb? I asked about flying the next day and he said I could leave San Francisco at 10 pm the next day. I said great what time is the flight to San Francisco from here? He said “oh, do you want to move that flight too?” Like...is that a real question? Y would I fly to San Francisco, be stranded for over 24 hours and then get on my connecting flight? And why do I have to offer suggestions of how to get home instead of him saying “you can fly their and cross your fingers.” ...do you people care about your customers at all? And why is this airport so understaffed? How many people are looking for jobs? What’s your hiring manager doing? Fast forward to the next day, thank god I picked flights with a 3 hour layover because once again the flight is an hour late. First they tell us it’ll be 30 minutes late, then the pilot announces we’ll be stuck on the runway for another 20. Then we land and for some unknown reason he can’t pull up to the gate so we’ll be sitting for another 20 minutes. Flight out of San Francisco... “we’re waiting on 2 flight attendants then we’ll be on our way.” When I went to scan my ticket he said “hold on ma’am here’s your updated seat thank you” they moved me from row 9 to row 32 for yet another unknown reason. As if landing at 2:15 am isn’t bad enough with these delays, now they thought it was best for me to be last off the plane. We boarded 30 minutes late so we could sit on the plane for another 40 minutes waiting for flight attendants. I’m pretty sure we can all make it 2 hours without your 5 free pretzels and 2 ounces of water in exchange for all our hundreds of dollars. I’m still sitting on this delayed flight as I type, just waiting for my bag to be lost next cause they might as well make sure everything is messed up. NEVER FLY UNITED!!!
Review by RitchieJB1 month ago
Horrible customer service and airline. My husband missed a connecting United flight by two minutes because there was an issue with the first United flight’s crew and they left late. United employees at the airport told my husband they had no flights to his destination for two days. They refused to offer any sort of vouchers for accommodations because apparently crew issues are not the airline’s responsibility. I guess he was supposed to just stay in the airport for two days or spend thousands of dollars flying a last minute flight on another airline to get home?
After three hours, three calls to United customer service, and finally managing to talk to a supervisor in the airport, he was able to get a flight on a different airline to another airport and was provided with accommodation vouchers.
Absolutely terrible customer service. This is not the first time that United has made me feel that they really don’t care about their customers. The only way to get reasonable help due to airline issues is to ask multiple times. I would never recommend flying them.
Review by Aaphiya Faskin1 month ago
I will never buy another ticket, people were sick seated beside me and there were seats right in front of me and they would not let me move. They do not know anything about costumer service. Last ticket I will buy.
Review by Avirag Walchhofer1 month ago
The worst airline ever!!! Delays are more common than punctual flights . Save yourself a headache and choose a different airline. Simply AWFUL.
Review by Spangler Novada1 month ago
I will never book with them again. I paid for a trip for my ex and I, things didn’t work out so I asked to transfer her ticket. Not only was I told I couldn’t transfer it, I was told only SHE would be able to get a credit for the flight. I was willing to pay for the transfer and everything. Also I realized the insurance I paid for my tickets was only valid for 24 hours !!!!
Review by Parzi1 month ago
Having flown with so many airlines over the years, I must say my most recent experience with United Airlines was my worst flying experience and it was all down to a member of the crew cabin that singled me out and in effect bullied my on my 7.5 hour journey. To make matters worse, when I informed the airline of this matter, they just brushed the matter off and told me they would look into it and thanked me for letting them know. No way to treat a customer. I will never use or recommend this airline.
Review by What1 month ago
Today, December 1, 2019, we were denied admission to the United Club in Dallas/Fort Worth because our lifetime United Club membership would not be honored unless we were flying United that day. Apparently this is anew policy that went into effect November 1, 2019.
When we purchased the lifetime membership there was no mention that it was only good on certain days or when you were flying United. We think this a breach of contracting are curious if there are any legal actions regarding this matter since the restriction of contract rifghts affect thousands of persons.
Review by Airelle1 month ago
We flew from West Palm Beach, Fl to Chicago. Beware if you fly economy to always do the line check in, otherwise you may end up at the gate and they tell you that no seats are available. When purchasing a ticket it should be much more stressed that you could be bumped off a flight that you have paid mo eye for. Check in on line, don’t wait to do it at the airport
Review by Furiato1 month ago
I usually plan my vacations half year prior to be able to choose convenient flights and seats together for my family. Right before going to airport I received a message that my airplane is about to departure. I called representative and he told me that my flight was changed (-4 hours). I did not receive any notifications. The representative offered me flight for next day. I planned ski trip on Christmas week ( expensive rent, lift tickets) and loosing 1 day equal loosing $700. I explained it to the representative but he like parrot repeated: "Yor flight is tomorrow". When I asked his name or employee id, he refused, I asked to talk to his supervisor, he refused and then dropped the call. When I called second time I was able to talk to supervisor and he offered me current day flight with seats all over the plane. After we came to Salt Lake City we realized that United lost our skis. They told us that they will bring our skies approximately at 1am. I almost did not sleep whole night receiving one message after another. Finally we received skies at 3:30 am. The flight back seats were also changed without any notifications. We were very frustrated and will try to avoid this company going forward.
Review by GrahamFC1 month ago
I have two tickets From midland TX - Denver - San Francisco - Hong Kong and final destination is SaiGon. They was delayed 2 times, normally the total flight around 24h, and they just come over 50h.
Review by Thievishnu1 month ago
United Airlines Complaint
To whom it may concern,
I fly a fair amount and this have never happened to me before. This incident occurred on flight UA 1614, Ft. Lauderdale to Chicago-O’Hare departing Ft. Lauderdale at 6:00am on 12/7/19.
I came out of the mid-plane bathroom and the stewardess (No.1) with a service cart just passed me and was passing out refreshments. I come up to her and told her I would like to get by since my seat was at the back of the plane. She said, “what am I going to do with the cart”? The plane was not full, so there were a lot of places where I could stand in a row and have the cart moved back so that I could pass. To answer her question, I told her that she could move the cart back just a row or two to allow me to pass. She responded by saying “I am on a time deadline” implying she could not do it. I responded by saying, all you have to do is move the cart back for a few seconds to let me pass, but then she responded and said, “I DON’T HAVE TO DO ANYTHING!”. I tried one more time to ask to get by and she responded, “you are going to have to wait until I get to your seat”, so I had to wait for her to serve half of the plane before I could get back to my seat.
While she was serving the passengers a second stewardess (No. 2) came, from the back of the plane, to the other side of the cart and started helping her. She saw what was going on and said nothing. There were multiple opportunities along the way for me to step into a row to allow me to pass because the plane had many empty seats, but for some unknown reason this stewardess just didn’t want to treat me fairly. I have been in this situation in the past where this is standard operating procedure. I described this situation to one of the stewardess on my return flight (UA 2031) and she said that this was “clearly unacceptable behavior and the stewardess should be disciplined”.
I know that to file a complaint I needed to get the name of the offending stewardess (No. 1), so later in the flight when stewardess number two was walking up the aisle, I stopped and asked her what is the name of stewardess number one working the cart and she told me “Lisanna” (I am not sure if this is the correct spelling of the name she told me, but it’s my best guess). My first thought was, this is a strange name, but it’s her name. As I was deplaning I saw a third stewardess (No. 3) that stayed up front and was not part of this affair, so I thought I would “triple check” the name of the offending stewardess (No. 1). I asked her, is the name of one of the stewardess’ Lisanna? She looked at me puzzled. I tried the name again and she started still looked confused, so I asked her for the name of the black stewardess (No. 1) with straight hair, this was a distinguishing feature. She told me her name was “X”. So now I understood, stewardess number two (who is also black but had her hair in an afro) was helping X and was covering for her by giving me the wrong name. The stewardess (No. 3) that gave me the correct name is white and I am telling this for identification purposes only since I didn’t get the names of the other two stewardesses (No. 2 & 3). Furthermore, this is not a race issue since I am black myself. This is an issue of professionalism and common decency. I won’t be fully satisfied until I receive a video apology from X. This can easily be accomplished by sending the video directly to my e-mail.
I sent this letter to United. Their response was “we will look into it” which is code word for doing nothing, so this is why I am to telling the world about the horrible service on United.
Review by Kairuihu Webmaster2 months ago
Worst experience and i’m a frequent flyer!
Review by Yemski2 months ago
Worst experience ever
My Husband cannot walk to far without assistance. I ask the man at United for wheelchair assistance 3 times. Still did not get that assistance my husband had to walk damn near half of the airport without assistance because our gate change because our gate had water leakage right before check in United don’t give a damn about your disabilities fly with America airlines they help people with disabilities with no problem
Review by Shaylana Nourichafi2 months ago
Some United airline staff at dfw are rude and really don't know what there doing when asking for assistance. Felt like a nobody because we were section 5 and we didn't purchase our seats . The aircraft crews are great
Review by Chiebuka2 months ago
Booked UA 2412, Sacramento to Denver at 5:45 p.m. on 7/11/19 for 12/24/19 departure as a first leg to Boston. On 12/23/19 at 4:00 p.m. I received a text that I could check in for my 4:00 p.m. flight (UA 5731)the next day to San Francisco. When I called to complain, they told me UA 2412 had been canceled (it hadn't and takes off in 4 hours; they simply had an empty seat on 5731 that could be filled without having to bump someone on 2412). I did manage to get an aisle seat on a later flight out of Sacramento that was not inconvenient for me, but it just goes to show how little regard this company has for their customers.
I willingly pay 20% more to avoid flying United
Review by SemVe2 months ago
MOST DISRESPECTFUL/UNPROFESSIONAL EMPLOYEES!! So after a full day of delays and continuous inconvenient set backs with United, we get on our final flight after a 10 hour unintended layover (THIS IS THE WORST PART OF THE DAY!!) At this point I’m just happy to be on the way home. I get a call as people are getting on the plane from my mother which was worried sick about me making it home safe. Out of nowhere the flight attendant says in a very aggressive and confrontational manner “you are not on your phone! Do you not listen? Get off your phone now!” So I respond with, “Yes mam, I’m sorry I didn’t hear that we were not supposed to be on our phone”. This blew her mind and she proceeded to rant and ask other people if they had heard the instructions not to be on their phone... She then says “you can get off your phone or I can go open that door and you can get off and finish that so important conversation”. At the end, all I ask is for workers to understand that the people they are serving also are sometimes having a rough day and they should be courteous and professional.
Review by Sabaa Torstenson2 months ago
I will never buy a ticket flight with UNITED AIRLINES they treat like sh.t they are not professional a really bad customer service I had the worst experience in LAX AT United Airlines customer service that one lady on the desk told me you should appreciate were helping you to booking for another flight otherwise I'll charge $200 fees and they were charging me $600 dollars for a couple extra pounds when I scaled it and they ripped my my suitcase they're dont care about your belongings i got treated really bad in LAX like if i didn't pay for my flight tickets I FEEL like they should pay my suit case or even a refund for a bad service if you read this DO NOT BUY FLIGTS WITH UNITED AIRLINES THEY JUST CARE TO TAKE YOUR MONEY AND THEY DONT CARE ABOUT YOU AND YOUR PERSONAL BELONGINGS AND THEIR PERSONAL WITH A REALLY BAD ATTITUDE NOT NICE AT ALL TO PEOLE AND RACIST TO PEOPLE WHO DONT SPEAK ENGLISH... THEY INTIMIDATED ME WHEN I WAS ASKING FOR MORE INFO ABOUT A NEXT FLIGHT BECAUSE I LOST MY FLIGHT FOR SOME PERSONAL REASON I GOT AT LAX AT 4 in the morning and they made wait until 12am midnight so I could travel to belize I lost all my flights reserved that day and everything was UNITED AIRLINES FAULT $1000 on flights tickets lost🙁😡😡😡😡 I was really upset