In the span of one week United Airlines miss treated two members of our family. First they sent an email 12 hours before departure telling us our flight would not leave due to weather. This was completely untrue it actually left on time. Then as we tried to rebook they wanted to charge for a change that they recommended. Then my daughter and her husband were told the their fight was going to be cancelled again which it was not and they ended up missing their connection. Do yourself a favor and never book any flights with this dishonest incompetent airline. They should be investigated by all governments!
Review by Dalviq4 weeks ago
They lost my bag and told me to figure it out basically. Worst airline ever. I will choose any other before them. Regardless of price.
Review by Caterer1 month ago
Departure flight was delayed for 4 hours for maintenance. The alternative was to wait at the airport for 14 hours for another flight. We were able to change our departure flight but United Airlines screwed up by cancelling our non stop returning flight. Luckily we were able to get a connecting returning flight but this flight was delayed for 2 hours due to maintenance issues and we would not be able to make the transfer flight. We were also not be able to get a refund for changing non stop flight to connecting flight. So instead we had to take another flight that's 9 hours ahead , which would lead us to arriving at our destination the next day. This made us late for work and the kids late for school. United Airlines should purchase newer airplanes to prevent maintenance issues that cause flight delays and properly train personnel that when you change departing flight do not cancel returning flight. This is horrible United Airlines!!!
Review by Jemma Rackett1 month ago
I was flying in 1st class Sfo to LAX on the 1st leg of an overseas trip
Lame United does not allow first class passengers into their lounges
As I often say, United gives new meaning to cheap! If you can fly another airline!
Review by Mr Ciuraru Oyerinde1 month ago
After the first leg of our flight being delayed several hours, we did not make our connecting flight and then were rudely told by the desk agent that they didn't have time to rebook us as they were too busy. Called the 800 number and was told the only option was to wait 13 hours in Newark to get a flight to Albany and that there was only one seat so either my husband or I would have to sit in the airport overnight. To add to this, our luggage was lost as well...
Finally ended up renting a car and driving nearly 5 hours home. Was then told on Aug 26 that the last leg would be refunded by a supervisor in the call center. It's 9/6 and still no refund. Called today and was told by first inept phone agent (Mars?) that the refund never took place and "I don't know why". Spoke to a supervisor (Rachel) who said due to a "system error" it never happened and that she now processed it, but we have to wait another 7-10 business days. (Same BS from original agent on 8/26).
United Airlines has really sunk down to the lowest level of quality. I've flown with them for nearly 20 years, but the last several trips have been a nightmare. The customer service agents are clueless and read from a screen repeatedly "apologizing for the inconvenience", which IS NOT the get out of jail free card for bad service that United seems to think it is.
We are done with United and will not spend another dime with them. They should take a lesson from even budget airlines such as Frontier as to how to properly provide service I suggest hiring call center employees who have a slight clue and don't simply regurgitate statements from a pre-written script. We all know you save money by sending your call centers out to a third world country, but your customer service level is -5 on a scale of 1-10.
Review by Ratnamma1 month ago
I dont think that this airline understands what people are buying when they buy a ticket for a flight. We buy a ticket with the promise that the airline will deliver us to our destination at a given time for a given price. We, as customers, are not concerned with fault, only with our own situation, if the airlines can not live up to the agreement. When we are forced to change our plans and pay extra money, we expect an apology and compensation. United has forgone this in an effort to increase short term profits, while ignoring building customer relationships. This will lead to the failure of this business.
Review by WilliamCopeland Pratto1 month ago
I was flying from Baku, Azerbaijan to New York, USA and my baggage was lost by Lufthansa and United Airlines. When I arrived to Newark Airport, USA, I made the baggage claim ( reference number EWR 68732M ) and waiting more than 1 week, they still can not find it. I don’t think that they will find it at all. Every time when I call them or chat them, it takes about 30-40 minutes and I’m getting the same answer that they say that they will contact me when they will find it. Anybody can advise me what I have to do please? Never thought that they treat the customers such a bad way
Review by Emco1 month ago
Missed two flights not due to weather and had desk agents for United ask “ Are you going to board or what?” When asking for help. To the point of tears my experience with this airline has been so terrible and we’ve been treated horribly. Delayed due to plane being over filled and too heavy because it wasn’t checked before. Had to sit and run out gas for over an hour. Made us miss first flight. Second flight missed because plane couldn’t find an area to dock in Houston. Docks were too high. Finally found one and made us miss second flight. Work is mad at me and my husband.
Review by Germia1 month ago
This has to be the worst airline. I will never fly with them again.
Review by Border1 month ago
My honest opinion of my experience flying from Glasgow to Newark and back again with United Airlines
Both flights were staffed by people who thought they were doing you a favour by being there and when there was a problem we're either not trained to deal with experienced passengers or just failed to do so.
28 July 2019 we boarded the plane to be told that every seat in the plane had no entertainment package. Yes every seat. Transatlantic flight nothing.
Clearly they were aware of this before they sent the plane. So we were all offerred a £100 electronic gift and I quote the terminology. When I returned I had to apply for this on their system and all it is a perceived discount if you book another flight with them within 12 months. In fact an inducement to try their bad service again bit this time it will be a bit cheaper.
So 16 days later we returned to Glasgow with united we boarded the plane and unbelievably my seat and 45 others had the same problem. No entertainment. You couldn't make it up.
This time it was all individually caused problems and this time we were told that the purser would come and speak to us and offer compensation. Meantime the stewardess who was very helpful on this occasion came and told me she would immediately refund me £150 and that she would send over the purser to further compensate me as this had happened to me on flight 16 days previously
As I had no entertainment I watched the purser march up and down the plane glad handing all the affected passengers but obviously I'm not aware what he said. I waited for my turn. I'm still waiting. I was not deemed worthy of even an apology.
I was so angry when he went and hid at the very front of the plane and clearly was not bothering with me.Eventually I was so angry I walked to the very front of plane and asked why he hadn't come through speak to me.
He was in a small preparation area with a colleague and basically told me that his colleague had dealt with me and basically calmly told to beat it!!!
I told him that was not good enough and I wanted to speak to him about it and I had to basically drag him out of his comfort zone to my seat to discuss it
He then decided that get rid of me and send him to head office and they would deal with me. I asked him why the difference in what was offerred no answer. I asked him how often United sent planes either all seats or 46 seats no entertainment no answer.
The total arrogance was incredible. He told me that once the plane had these problems the plane had to return to maintenance to get these issues fixed. So clearly these planes are flying around with no entertainment on transatlantic flight until the plane returns for a full check
United clearly know in advance of these problems and should have to let their passengers aware of this before they fly and they can make other arrangements or cancel the flight with no cost
I got off the plane to an email saying they believed I had a problem and if I had wanted to speak to some embody they would contact me in 7 -10 days. I'm still waiting. They didn't reply in this time period they just want you to go away Pathetic!!!
If you have flown with Emirates or Delta and choose to fly United please don't expect much. I'm sorry there is no comparison
Review by Daytacom1 month ago
UA 21 (Amsterdam to Houston)
Aside from the plane being delayed an hour due to weather from the US, United employees added to the delay. The flight was scheduled for a departure of 1210. The plane landed around 1045 and gate made an announcement that boarding would begin in 30-40 mins. Around 1115, the flight crew was just arriving to the gate. They then had to wait an additional 10-15 mins to catch the bus out to the tarmac where the plane was parked. Why is the crew showing up that late? You had an extra hour to relax. You should have been there early. By 12pm they began checking boarding passes and boarding the buses. Mind you that's 10 minutes before we're supposed to leave. Needles to say, it's now 1230 and we're only at about 50% boarded. Yet again, United proving how far they have and continue to fall in airline service.
Review by Braimah Lesuffleur2 months ago
I am traveling back and forth Orlando Houston. On my flight to Houston 3 hr delayed for bad weathe rin Newark. Wather channes not showing bad weather there.... Today I am back to Orlando...and again is delayed 2 hours...what happen with the authorities that dont control how thia airline treat passengers
Review by Todomodo Sjölinder2 months ago
I am completely giving up on this airline. I have yet to have one positive experience. Everything from cancelled flights, to delayed flights, sitting on the tarmac FOREVER, horrible customer service, grimy planes, AND NOW, I was refused to board on the plane when there was still 45 mins left before departure on a domestic flight at an airport that is tiny with no lines. The flights may be cheaper than some, but it’s COMPLETELY NOT worth it when half the time you don’t k ow if you’ll get to your destination. Disappointing to say the least!
Review by Myosha2 months ago
Omg the delays were getting on my nerves. It was so many in one day. If I could have gotten my money back and chose another airline I would have. It didnt seem like bad weather in San Francisco, I mean it wasnt raining, but I guess it was too hot, then fog, but before that it was an electrical panel that needed repaired which was not repaired in time so I had to wait on the next plane. Then when it came time to board I was put next to a woman with a baby that elbowed me and shifted her crying baby from side to side to console it. I did complain after being kicked by the baby a few times and she was moved thank God..... well I'mwriting this review from on the plane now and I just got another delay saying the Pilot is running late. I cant win for losing. I dont have these problems on Southwest or Delta. This will be my last time flying United.
Review by Craud2 months ago
We were taking a trip of a lifetime to Hawaii. Or scheduled flight was delayed, but we were assured we would make your connection in Denver. We don’t know we didn’t make a connection but we lost an entire day of travel. They said the reason was they needed maintenance on the planes. Scheduled maintenance should be scheduled. We ended up taking a bus to Chicago, then I flight to San Francisco, then a flight to Hawaii. We had purchased seeds with extra room due to health conditions and the long flight. These were not available. It was our 35th wedding anniversary and we couldn’t even sit together. United was less than helpful.
Review by HappyJourneysOnly2 months ago
United Airlines is the worst airline i have ever traveled with, and I will not be flying with them again neither would I ever recommend it to anyone I know.
I had booked a flight to Cancun from Copenhagen in July 31 with departure 8.15 am, and should have arrived the same day 18.45 pm. (Flight UA 21)
This did not happen. Due to both delayed flight and horrible bad service and misinformation I ended up being forced to spend a night in Houston to then return the next morning at 4 am to get a flight to my end destination. I was not allowed to retrieve my luggage I’m Houston, because they would keep it overnight to make sure the bag would be placed in by flight to Cancun.
So I end up at my destination a day late, and even loose my reservation at the hostal I have booked, but on top of that I don’t have my bag....
My luggage was still in Houston. I contacted UA right away, and they filed a request for my bag with file number CUN50176M. I was at the same time promised to have my bag delivered the same afternoon.
The next day my bag had still not shown up, and there were no update.
The bag arrived today, almost 48 hours after my arrival and with no offer of compensation. The only compensation I was offered, after contacting the company myself was a 100$ voucher to my next flight with UA. A next flight with this company will for sure never happen again after this experience and that voucher is only the most disrespectful offer of apology I have ever received.
Review by Tamaja Stobert2 months ago
This has to be the worst airline that ever existed.
I should have believed the other reviews.
We were supposed to leave Hawaii at 8:40. Our flight was delayed until 11:57 pm. Then the plane finally gets there at 12:00 (when our flight is supposed to leave by)The airline staff starts yelling at the passengers telling them they have to get on the airplane by a certain time since it’s so late or the flight will be cancelled.
They were rushing us in like cattle. Kids running on the plane. Awful.
Then if that delay/experience wasn’t bad enough. They keep up on the plane until 12:40, flight attendants standing in the back together on their phone not helping anyone with anything or even saying hello.
At 12:40 they said on the plane speakers that they have to deplane all passengers as flight attendants are “overworked and tired”. They then told us we have to hurry and get off the plane. They then again rushed us out.
It is 3:45 am and we are still at the airport waiting for accommodations. Who knows if we will even get a refund.
Do your self a favor and don’t fly United ever.
Review by Terrin2 months ago
worst flight, worst airlines, please stay away
even it is cheaper please stay away, save your nerves, purchase more expensive and quality airlines with no delays.
Review by Shivaleela2 months ago
Fares are reasonable, but the customer service is abominable at all customer contact points.United Airlines needs to learn how to show more respect to its customers, like for example, Southwest Airlines.
Review by Steinthor Tiersky2 months ago
stay away if you want to have a safe trip
Do not book United Airlines for the following reasons:
1-If you want to travel on time, United is not the choice because they do not follow the flight time at all. My flight was supposed to be at 11:40 pm, they changed it without telling me or notifying me to 12:40! An hour late and I have a connection at DC which we lost.
2-If you want to be in a comfortable airline, United is not the choice because their airplanes are not comfortable at all.
3-If you think you can go and complain, United does not have customer service. I went to the airport customer service to check why they did not tell me about the flight time change, they said call the 1-800 number. I called that number, one answered me with no idea how to fix the issue and when I asked for the supervisor, she became so mad and started yelling at me and hanged up on me! Yes, this is exactly what she did.
4-If you want your bag to arrive with you on your flight on time, United is not the choice. They missed luggage a lot and they do not send it right away. You will have to wait hours and hour to receive your bag. That is what happened to me too! I arried at 9: am and my bag was delayed and they told me that they would send it to me as soon as it arries. That was a lie! my bag arried at 1:30 pm at the airport and they kept telling me that they will send it in the next hour and it did not arrieve until late midnight that day. I literally wasted the entire day calling India where the baggage service location is and they did not do anything.
5-I wish I could describe the most terrible experience that I had with united. I sent them email and the auto responce says they will come back to me after 21busness days! Imagine if you have a problem, you would have to wait for that long just to see if they answer your email correctly.
6-I will never take United!
Review by Tracu2 months ago
Possibly the worst Airlines to fly with nationally or internationally. Even when we had tickets from the travel agency for 2 checked-in baggage, we were forced to pay $100 for every 2nd bag. Now I am fighting for a refund and am stuck between the travel agency & the airline. UA cancelled their UA59 flight from frankfurt on 23rd July 2019 and didn't bother to help out wheelchair bound passengers who couldn't find a room in the transit hotel due to delayed support service. Misplaced our bags. Stranded us at Frankfurt airport for more than 30 hours. Deplaned us after making us sit in the aircraft for almost 5 hours without any refreshments. They are not entertaining any compensation or refund even after filing the same. Poor Airline Service support.
Review by PCPPrimera Mulledwine2 months ago
Customer service is poor, delays on two ways on the travel.
Review by Edoardomusica2 months ago
Will never ride again if I can help it. I have never been so upset by a company in my life. Customer service was never on the same page. Gave us assigned seats and then when we arrived said we were standby. Did nothing to help clarify. Customer service was the most unempathetic group of people I’ve ever met.
Review by EnaRoos2 months ago
United airlines on time or ahead of time arrivals performance is the leading on the airline industry , some bad experiences I read but I truly believed those are one time or occasionally travelers ! For frequent and loyal customers the story is totally different !
Agents at the airport and inflight personnel always go above and beyond to make your travel experience a pleasant one ! Cheers United !!
Review by MvM3 months ago
Flew from San Francisco to Amsterdam in late August 2019. Seat did not recline and I had to sit strait up for 10 hrs. I think UA squeezes space between seats as smaller as they could, therefore, they make those seats stop reclining. Food was terrible.