This is my favorite store! I lived in LA for years and discovered this gem there, and when I moved to NYC, I continued shopping online. I love every piece I've ever gotten, all with a classy, vintage flair. The pieces truly are unique and very well-made, they do fun collaborations to produce items that have themes like Disney or Coca-Cola for example, and every time I wear one someone asks where I got it from! I also recently had to re-route an item and Maura from their customer service genuinely went above and beyond to help me get the items when they got stuck by no fault of the company's. When I was in LA and shopped at the store in person, their staff seriously makes you feel like a princess and I always left in a great mood with a great purchase. HIGHLY recommend this amazing store for its quality, beautiful items, and for the incredible customer service in-person and thousands of miles away!
Review by Timengo Turalski2 months ago
I was looking for a unique and stylish dress to wear to my sister's vintage-inspired wedding last year. I am on the curvy side and purchased a couple of 1940s-style dresses to try on. I ended up with a dress that I absolutely adore - it fits great, looks great, and couldn't have been a better choice for the wedding. Plus, Unique Vintage has great customer service and I had absolutely no problems returning the other dresses. I have purchased several other items since the wedding and have been super happy with all of them. I highly recommend Unique Vintage!
Review by Chidiac Caporino2 months ago
My package was marked as delivered by FedEx the day they picked it up. After FedEx assured me it was on its way and would be delivered on time, it didn't come. I called again and they said it would be investigated.
I emailed UV customer service and notified them of the situation. I was messaged back and told me that FedEx had scanned it as delivered when it was picked up and because of it, had been delayed. They let me know that it was now on it's way. I recieved the package later that day. (FedEx never sent me anything or let me know what had happened.)
I will definitely do business with UV again. Customer service treated me well and the dress I received was lovely.
Review by Devindar2 months ago
Ordered 2 dresses for my wife. They are in split orders because....dom, dom,dom, I ordered the wrong size. The first dress has came in and it is stunning. It was the Care Bear Party Swing dress. I couldn't be more happy with the dress. Good quality and wife loved it. I had to contact customer support to change size of other dress and was met with such kindness. I will definitely be ordering from them in the near future. Over all my experience with them was some of the best I have ever had.
Review by Vigene3 months ago
I purchased a beautiful pair of high waisted pants with suspenders ... this piece is a gorgeous vintage classic ... unfortunately the seams on the front were coming loose and the item was a little large ... I had planned to return the item but a smaller size wasn't available ... so I sent the pic to my seamstress and she said it would not be a problem at all to reinforce it and also take these in for me ... at any rate I had already informed customer service of the loose stitching ... At times, when a consumer points out a fault or anything of that sort the company sometimes becomes defensive and dismissive .... In this case with Unique Vintage nothing could be further from the truth ... Maura replied promptly to me and apologized for the item not arriving pristine ... and once I sent photos to display what I was referring to I was offered 20% refunded back to me ... I will absolutely return to shop here ... when a company assists clients with such care and respect they earn my long term business!
Bravo & Thank You!
Review by Mediatopia3 months ago
When my girlfriend and I first meet, we went shopping and found this jumper she just loved. Fast forward one year and I finally found it at unique vintage. Fast shipping and less than I was expecting. A++
Review by Martymil3 months ago
I've bought a ton of my favorite clothes from Unique Vintage, and they provide great service as well as a diverse, fun selection to choose from!
Review by Elifaite4 months ago
Super friendly and helpful customer service! Maura was awesome and responded to my email super fast! :)
Review by NikNikmanesh Abanou4 months ago
This was my second big order and unfortunately USPS lost my package. I contacted their customer service immediately and they took care of dealing with USPS that dat. They also resent my order with no issues. Many of the pieces I purchased were seasonal so I was pretty bummed when I thought they wouldn't get here till after the holiday. But due to their quick work I've been able to enjoy my new looks in plenty of time. They were quick, easy, professional and had great attitudes about the whole thing. I feel even more confident purchasing from here and feel good about who I'm supporting! 10/10 customer service experience.
Review by Zaffire4 months ago
I ordered a dress for a 20's themed event (they have the cutest things on their website) and even threw in a random headband because it was so adorable!
I upgraded shipping to allow for the turnaround as the event was the upcoming weekend. Well, a week went by and my tracking had still not been updated by FedEx.
I'm not really sure what happened (doesn't really matter to me, since they fixed it), but customer service couldn't have been more helpful! They were quick to respond and refund as I no longer needed the dress!
While I do wish I would have received the dress I ordered in a timely fashion, the handling of my issue was amazing and they have not lost me as a customer! How could they--their stuff is too cute!
Review by Maudia4 months ago
I am loving the two outfits I purchased. Perfect for swing dancing. I received my merchandise within a week of my order. One recommendation is to read reviews on sizing. I had one top that was a bit snug but I ignored the review.
Review by Croci Quartis4 months ago
I am thrilled to have found Unique Vintage! I ordered 3 dresses and a cute wide patent belt. Everything arrived earlier than promised and the items were exactly as stated on the site. In the end, I needed to send two back (not because anything was wrong, I just wasn't sure which dress I wanted when I placed my order). I emailed for the return process instructions at roughly 6:30 a.m. CST; I never dreamed I hear back so soon..by 7:15 I had return instructions and link to my label in my inbox! I would order again and again! I have trouble with sizes, I am 46 years-old, 5 feet tall and about 90 pounds, cloth shopping is a challenge. These dresses ran true to XS sizing and fit like a dream, I wish I could have kept them all!
Review by Thynn4 months ago
I needed a few accessories to go with the gorgeous Flapper dress I bought at Unique Vintage, to wear at a Flapper Ball that's coming up this year, so I got a beaded ring in the same colors. Unfortunately, when the ring arrived, it was damaged.
I hopped online to let them know what happened, and in No Time At All they are sending me a replacement ring - Just Like That!! That's what I call FANTASTIC CUSTOMER SERVICE!!!
Thank You SOoooo Much Unique Vintage!! You ROCK!!!! <3 <3
I will DEFINITELY Continue to buy your stunning dresses, skirts & tops - especially knowing now that your customer service is just as wonderful as your apparel has always been!
Review by Ighoteguonor Synara5 months ago
I wanted to return a dress that was stitched poorly (fabric bunched near the zipper which created a hump on my back when wearing the dress) but was told I couldn't return it because it didn't fall within their return policies. Their customer service is the worst I've ever dealt with. I was told that my body is the reason the dress doesn't fit right. Blaming the customer is the fastest way to lose one.
Review by ComicFan5 months ago
After receiving my order there was a production error in one of the dresses (one who was final sale and not eligible for return) But customer service answered quickly and after seeing photos of the fault they reimbursed me the full amount without me having to send the dress back.The other two dresses I ordered were beautiful (and without fault). But I have to applaud customer service for their quick and generous solution.
Review by Achman5 months ago
I purchased this Velvet gown for a special Autumn feast ceremony . I ordered an XL which was a bit large but I took it in and it fits like a glove now. Im almost 6 feet tall and the dress reached the floor which was perfect. Everyone at the event was gushing about the dress. Its so glamorous and compliments a voluptuous body. I had a great experience shopping at Unique Vintage. Usually ordering dresses online to ship across the country. ( chicago) can be frustrating and a risk. But this was easy and Im very satisfied.
Review by Simarjit5 months ago
let me tell you, I got home so excited to see my goodies, after working what felt like a million years this season (retail) and I couldn't find it anywhere.
I checked tracking and it said chantilly Virginia (WHERE EVEN IS THAT) I live in Alabama (not so close). So I took a screen shot and sent an email with it (I honestly was so tired I barely remember doing it, reading back I could have been more pleasant, but I wasn't mean. Just confused lol.
These gals emailed me back in a great timely fashion and said i was given the wrong tracking information on accident, and provided me with my correct tracking. You ladies are wonderful all the time! And you made my confusion go away with your prompt response time. I can't wait to receive my items!!!
Review by Bazzardino6 months ago
I'm a regular e-commerce shopper and I was hesitant to try a company I had never shopped with before. But I fell in love with a dress that was on sale. I couldn't find my tracking number for delivery so I emailed customer service. I wasn't expecting a response, but I was extremely surprised that within minutes I had a response from a real person and the link to my tracking. In today's world everything is bot driven, but it was amazing to be talking with a real person. Their customer service has made me a loyal customer! Thanks again Unique Vintage Team!!
Review by MissM Macklan7 months ago
Ordered a dress and paid the extra shipping for it to be expedited. Needless to say my event has long been over, still now dress-going on 2 weeks and customer service could care less. Horrible way to do business. I try to support local, but this service is why it is easy to buy from big box stores.
Review by Antwahnae Cambra7 months ago
i received a broken mug, because of transit. after emailing the images, they sent a replacement with better padding and expedited shipping. the mug arrived in time for a friend's birthday gift and i am impressed with how nice Unique Vintage customer service was! I could reach on the phone AND email. i'm a happy customer.
Review by Janinedavidse Pancardo7 months ago
I was a little unsure about ordering due to size listings. Needless to say I ordered and received a piece that needed to be returned. I was offered store credit, and after some deliberation and searching found an item I thought would work. Unfortunately size was an issue again. With the return of this item, I have been not clearly provided how my refund would come. I responded to an email received from them only to get a message that they are the 'return service' and cannot provide further information on how I will get my refund. After calling today, the customer service rep indicated that they 'should be getting my package later today" which is weird because the email I received last week indicated they already had it. Customer service is unable to tell me how I will get my refund and I am expected to call back in 7-10 business days to find out, or wait for an email. Seems like there is a lot of mixed messages I am getting and cannot still be provided insight on my refund. I certainly hope it is not with store credit---- I don't see myself purchasing from this site again.
Review by Lyst7 months ago
Had an issue with a defective product and they were able to help me out quick! Thank you unique vintage for the help.
Review by Ferrytale7 months ago
Beware, folks. You better LOVE that dress and shirt you purchased from Unique Vintage. I made a mistake of buying these items from their web site. Big mistake. Their sizing is wacky, and their return policy is ghastly. It was a "FINAL SALE," which means I can't even return said items for a bigger size. I doubt this shop is going to stay in business very long with such stringent policies.
Review by Agniya7 months ago
So after leaving my review, UV sent me an email expressing their concern about the service I received. They also sent me a coupon code to make things better.
I appreciate that they reached out
Review by Dodge7 months ago
I couldn't be more thrilled with the customer service at UV. I made ordered the dream dress I've wanted for months. I somehow entered my email address incorrect when I placed my order. I contacted customer service and Maura helped me fixed the mistake. When I got the dress it was too small. Again customer service to the rescue! Maura again took care of helping me get the return label to the correct email and helped make the exchange seamlessly. KUDOS to you Maura and UV all together! The girl gets her dream dress <3