My new baby Sulcata arrived this morning well fed,healthy with clear eyes, I will definitely be ordering again I was hesitant reading all the bad reviews but did you ever think it was the mail service that kill the animals?
Review by CarlosTheGuru3 months ago
If you are looking for a place to buy your lovely new loving pet look no further.They also have very nice representative and a very fast response time. I got 3 pinkbelly sideneck turtles and one was a DOA however Underground was right there to inshore me that they would send me a new one the next day and it came.
Review by Aashique4 months ago
I ordered turtles from underground reptiles and at first i though they were healthy so i gave good reviews. unfortunately few days later after close supervision i realized that they were sick. most have trouble breathing, soft shell, and their eyes are closed most of the time. i also noticed pimple like growth on their head or neck and i contacted underground reptiles about that and they did not care. packaging for the turtles were also terrible, they were put in a back with damp paper and when i opened the bag some were upside down with their eyes closed. i was really disappointed. one of them unfortunately passed away and the others are still sick. i don;t have a choice but to take them to a vet for treatment
Review by Joyzce4 months ago
I just received my order for two dart frogs. They arrived in great condition, looking forward to ordering more. Thanks
Review by Mitzijackruss5 months ago
Ordered an iguana , it Arrived healthy an very friendly couldn't be more happy , shipping process was great I would recommend underground to anyone
Review by Whatsheneeds6 months ago
I ordered three red eyed tree frogs and one came in dead, while the other two were very malnourished and beat up. I've worked for years in reptile care, and I recognized immediately that these animals were kept in poor condition. There were bruised, thin, and after less than a week another of the frogs has died. After I posted a review it was removed without any reason given, and Underground reptiles insisted that the frogs were in good condition.
Review by Tbayt6 months ago
Great customer service. Great products with great prices. I've used them multiple times and always had a good experience.
Review by Dackie6 months ago
I have ordered snakes and other reptiles from underground reptiles and they have always arrived alive and healthy every time. Great customer service, will always call me to check up that everything is okay. I highly recommend underground reptiles to anyone who ask, this is a awesome company and I will continue to order my animals from them.
Review by Manarsh Miuccio6 months ago
My mom ordered two baby beardies from underground they came in a box no holes the containers they were in had no holes amd were way to small they were curled up so tight. one came with a major infection and MBD the other came with liver disease. She took them to the vet but being so little they couldnt defeat their odds. The vet verfied these poor babies were not tended to prior to their coming. This buisness needs to be investigated!
Review by Grazziela7 months ago
I would highly recommend this place, if you are looking for a reptile. The staff is very friendly and they pack the reptile nice and secure. I absolutely love my bearded dragon, the colors are amazing. Definitely a 5 star experience.
Review by Teeann Farve7 months ago
Underground reptiles is a horrible service. I have ordered countless reptiles and every time they have showed up on my doorstep they have arrived dead. They will not refund me any of my money and and I would never recommend to anyone to ever buy from this company. Underground reptiles is a horrible service. I have ordered countless reptiles and every time they have showed up on my doorstep they have arrived dead. They will not refund me any of my money and I would never recommend to anyone to ever buy from this company. Their customer service as well is horrible. They do not live up to how they are portrayed.
Review by DawnDumb8 months ago
I got a baby blue axanthic iguana today 1/28/20, iguana arrived active and healthy. As soon as I opened the bag I was able to hand feed it, and hold it with no issues. Currently it is learning it's new habitat and enjoying the Vegas sun. The coloration is getting more blue as it was slightly greyed from shipment stress. Very pleased with this reptile.
Review by Curtid8 months ago
Order received on 10/10/2019 at 1030am 1 Sulcata 2 Russian tortoise one was very sick and notified at 2pm same day all that i get is hard time from them and he blame the light (zoo med basking spot lamp is 4 in one) turtle died in 2 days. First time and last time buyer my advice is buy local. I have turtles for 10 years no problem
Review by Anderl9 months ago
They packed boas and 14 Jackson chameleons in one box ,they arrived squished and after a month 11 of the jacksons and 3 of the boas were dead. Upon necropsy there were massive internal injury's from having no separation from the boas in bags and the jacksons loosly warped in paper. After numerous attempts to get this resolved I got no where. To make matters worse the boas had mites and I'm sure you all know what these can do to a colony.
Review by Caryln9 months ago
I was very skeptical about ordering an animal from online to have it shipped to my house, but everything turned out well as far as the animal being shipped and the weather conditions being at the right temperatures because that was my biggest fear and I just didn't want to have my animal arrive dead even though they have a guarantee of life. When she arrived she was healthy and still active so I am very pleased with the service that was provided and the representatives that helped me out were very knowledgeable and insured me that my pet would arrive safely for my son he is extremely happy and very satisfied with the purchase thanks again greatly appreciate it.
Review by Reddy9 months ago
Received my order at the exact time it was said and my order was packaged perfectly and my little Togo was safely delivered. I will definitely be ordering from there again
Review by Golhaaboa Charlefour10 months ago
So i ordered a 2-3 foot iguana and a baby red eared slider from the underground website and both came very happy and healthy. I did order a gecko which was WAAAY smaller than I thought but that was an issue on my part for not doing more research on it. They had nothing to do with my mistake. On the first of November im planning to order another red eared slider and even a common snapper because i trust these guys. You can take care of an animal to the best of youre ability and something still happen. Its the chance we all take as pet owners. I take all pets I get strait to my vet the day i get them to know there overall health. Still even then something could happen. I see a lot of people with bad reviews on here about the place and its kibda shockibg cause ive only gotten good animals with great customer service. Thanks UGR
Review by Rogene10 months ago
To sum it up, terrible customer service when it comes to dead animals. Signature confirmation needs to go and the customer is always right.
I had a frog die because UPS screwed up the delivery and I the customer needs to pay for that and then buy another animal that will probably die because they can't package animals safely.
Review by Shelbea1 year ago
I ordered a blue tegu from the a male expecting you know a full blood blue tegu but in return it's a mix and I can tell by his red belly their only suppose to be black and white. So I ordered a 8 to 10 inch one ounce I got him put he was already 16 inches which I'm fine with but ounce a tegu gets to that size he starts not liking people, I contacted them several times the guy is super nice but the girl there constantly with the back talk like seriously here I am a customer who has a degree in herpetology for this kind of stuff will het talked back to by this cell phone assistant but if you don't mind the service or getting the wrong animal go right ahead to underground reptiles
Review by PeterRoman1 year ago
My first order was missing the frogs, and one of the chameleons was small and I order the larger and more expensive one and never received a credit memo. Contacted them and the next order I refused as I found out I didn't need the product. Now I found out there is a difference between their wholesale website and retail and if you purchase on the retail side your credit cannot be used on the wholesale side. Because I'm a wholesale customer I didn't even know the item came from the retail side so I paid full price.
This was not stated to me when I bought the product I had refused. What a mess this caused.
Now they finally managed to help me with my credit (although they would not let me use it on my wholesale account and this is where all the problems started.) So I ordered off the retail side just to use up my credit and when I received my order it was wrong again!!!
I ordered two different types of the chameleon's a pair of Jackson's and a pair of flapneck's.
Now order received, we received one Jackson @ 4 inches and a baby jackson as the price is different between these two. I was charged for the larger of the two.
I received two flapneck's @ 4 inches, the flapneck, should be at least 6" to 10".
Review by Freekin5 years ago
He is very knowledgeable about his animals and will address all questions immediately and respectfully. We have gotten two dart frogs from him (planning on more!) the very first was DOA and he offered me a replacement of equal or lesser value. I got the new frog very quickly, well and alive. A few months later I got another and it was alive on the first try!! I plan on purchasing tarantulas, snakes, and a few more frogs from him. He packages his animals well and according to the weather. I love that he offers gift certificates as well as feeders and some supplies on his site all together! convenient!
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North Powerline Road 151