Their communication sucks.
This is my 1st time shipping a car out of state and they did not make it any less stressful.
I was given a 4-to 6 day window to pickup my car. The guy I bought the car from agreed to let it sit in his driveway for a few days until a truck came to pick it up. After repeated attempts and phone calls and emails and getting absolutely no answers as to when a truck would possibly get there to pick up the vehicle I finally got in touch with them and then they told me that they were unable to get a truck over there for the price that they quoted me. Can you believe that? They give you a price and then they say they can't get a driver to do the job for the price they quoted you! Or I would have to wait an additional couple of days and then possibly a driver would take the job and bring me my car. The other option they gave me was to pay extra on top of the $400 payment and then maybe they would get a driver. But still no definite answer as to when a driver would even if I ponied up another $100 or $200. Meanwhile my car is sitting up in Rhode Island and the guy selling me the car wants the car picked up. I cancelled with ultra Auto Transport. I immediately went online and found a different carrier ...NOT A BROKER SERVICE ...to give me a definitive timeline when a truck would show up.
Now I was able to at least call the guy who sold me the car and tell him when a truck would show up. Ultra Auto you guys dropped the ball and lost my business. I will be sure to never use uShip or Ultra Auto Transport ever again. This is the worst most stressful and aggravating experience with the most unprofessional company I've ever had to deal with in my life. Never again I would never recommend you to any of my friends who buy cars.
I honestly hope that my review has some impact and customers stop using you. You suck you are the worst. Horrible horrible horrible terrible.
Review by Abithivi1 year ago
I am a carrier/Transport company and revived check payment that bounced.. called ULTRA and they apologized and promised to mail another payment plus my bank fees for depositing a check with NO SUFFICIENT FUNDS,... well I did not receive s**t and their numbers are NO LONGER IN SERVICE.. nice scam motherf**kers.. karma is a bit**... I hope you loose your house and health..
Review by Racoon1 year ago
Honest, prompt, fast.
Review by Reneice Mulaudzi1 year ago
Driver was timely and communicated well. Very friendly and efficient in unloading the vehicle.
Review by Jerich Ramez1 year ago
Review by Zars2 years ago
I recently used Ultra Auto to complete my first state to state auto transport transaction. Their brokerage did a great job finding me a very clean, professional and reliable company that delivered my vehicle within two days. I would recommend and use Ultra again. Great job!
Review by Markers2 years ago
Near perfect experience. Quick pickup and timely delivery.
Review by Trentano2 years ago
Thank you for your bussiness
Review by Arrighi Hojas2 years ago
Had zero issues when dealing with this company. They did a good job loading the vehicle up at the seller and delivering to my freight forwarder in a timely fashion.
Review by Mariangels Treitlein2 years ago
My wife and I recently had our car transported from Nebraska to Oregon and used the services of ultra auto transport. We are indeed very thankful to Clay Chrouser and his team for the service they provided. The car was picked up on schedule and actually arrived the same day we got to Oregon. Also, the driver and dispatcher both displayed professionalism.
Thanks again for your service and without hesitation we'll recommend it to anyone who needs it.
Review by Steve Sturgis Feehly2 years ago
Nice service. Only suggestion is if they can provide a more accurate delivery time
Review by MastaBrowza Fornel2 years ago
This was easily my worst customer experience. I was told three times that a driver was on the way when none showed. Then a random call from a driver who was going to arrive in 3 hours. No notifications from uShip or their website. The driver said he needed $500 cash or he would not release the car - even though I had paid in full via uShip. uShip farmed it out to another company who farmed it out to another company. Three levels. Like the telephone game. I lost the game.
I disagree with the uShip explanation. I paid uShip, they hired Ultra, and Ultra hired a carrier who employed a driver with incorrect information. Thus the children's game of telephone.
Review by Halt2 years ago
Friendly and accommodating. The same driver who picked it up delivered it. I'll use them again without a doubt.
Review by Charlattecake2 years ago
Fantastic service couldn't be more pleased!
Review by Mersilia Caks2 years ago
Great experience with these guys, awesome communication and delivery time was on point. Would definitely use again!
Review by Yeiry Froud2 years ago
They arrived on time as scheduled and delivered on time as scheduled. Getting the truck loaded proved to be a little problematic for the driver, but he was able to overcome the issues.
Review by Armitage2 years ago
No problems, shipped quickly and as agreed.
Review by Tiquitta2 years ago
Driver was extremely nice!! Great job and thank you!!!
Review by Amako2 years ago
I had a very good experience would use them again!
Review by Samarra2 years ago
I had my pristine condition 1998 Mercedes Benz transported from Denver to Albuquerque. Ultra Auto Transport was on time, gave me a fair price, and the driver was pleasant and professional. Overall experience was positive.
Stewart D. New Mexico_
Review by Westportalice2 years ago
Awful - gave me a guaranteed pick up date via UShip (which means pre payment) spoke to them - they told me Tuesday eve or wed am pick up. A week and a bit later I called to check when car was arriving they said they hadn't picked it up and weren't able to. Car is costing me daily to store without me even knowing it. Told me they'd call me back yesterday - didn't and aren't replying to emails now.
Review by Maruxa2 years ago
Seriously amazing service. They picked up and delivered my vehicle without issue at the times they quoted me. Their customer service was also highly helpful, contacting me when necessary and making sure the process was completely simple on my end.
Review by Muta Derrow2 years ago
We just search it online and they have a good review. So we book from bay area ca to Las Vegas. The next day, they pickup our vehicle and deliver it in a day. They are the most affordable and reliable.
Review by Rozmi2 years ago
The driver was an awesome young man :)
Review by Amrutha2 years ago
My car arrived quickly and the driver was easy to coordinate with.