This site seems to be a scam. We were charged for a subscription we thought we'd cancelled, with no refunds offered. The cancellation itself is particularly difficult to accomplish. I'm steering all my musician friends very far away from this site.
Review by Arafan4 months ago
This website is cumbersome and annoying. I believed myself to be purchasing a free trial that I could cancel any time, which I did within minutes of signing up. Now I am in a Kafka-esque correspondence with someone who refuses to refund or direct me to someone who can. Total scam. AVOID
Review by Dejwebeonit5 months ago
Free trial is offered for features or tabs that turn out to not exist. Then it is very hard to cancel pro subscription, even when apparently successful with confirmation email of cancellation the charges continue. I would advise never giving payment details of any kind to this site, it is as good as a scam. Many have had the same experience as me.
This site is making huge profits off the back of users making tabs for free, for the love and joy and this company profits by misleading users into paying for extra content much of which doesn't exist
Review by FreezzZzz6 months ago
you can't set password on registration, eventually I found out they send (!) you a password
all but impossible to set a new password cause it needs like 18 characters, lower and upper case, numbers and symbols and whatnot
entering passwords often does not work
and that is only BEFORE the scamming part starts!
on trying out the "free trial" you get the message you're now subscribed to their payment plan! after painstakingly unsubscribing you still don't get any confirmation of that but only a weird mail asking why you unsubscribed (even though I already listed those very obvious reasons in the unsubscription FORM). right now I'm still not 100% sure if they won't try to deduct money from my paypal in 5 days, and that is after I even deleted my ultimateguitar ACCOUNT (another thing that's very hard to do on purpose). so yeah you don't want to get involved with such disgusting scammers, and only in the US such a site would not be taken down!
Review by Tbly Namoune7 months ago
Terrible flaws in the program. Customer service was non-existent. Then I find out I paid more than TWICE the amount of their regular yearly subscription. Asked them why I was charged that amount, I received a "you agreed to that amount, so that's your problem" response. I have the email to prove it. They are terrible.
Review by Dewbs8 months ago
This is the first negative review I have ever written. I don't take it lightly to say that a company is bad. This one is unscrupulous. Do not, I repeat, do not give them your credit card information or you will end up spending months paying for the service long after you have decided not to. They make it difficult to unsubscribe.
I lost my login information, whatever you do, don't do that. By their own admission, they don't accept the cancellation by phone. After several years of trying to find a way to cancel...I finally found my login and guessed my password and then had to google how to cancel the subscription because it is not easily found on their website.
Their response to me was that they were sorry to see me go, (no kidding, they've lost a financial hostage).
Beware, this company is fully aware of their unethical treatment of their customers and not only do they not care, it appears to be a deliberate revenue stream for them.
Review by Cuzvinny10 months ago
This is a very shady site that makes it nearly impossible to cancel after doing the free trial. They also refused to refund the amount they charged (despite me not using the service) when I did figure out how to cancel because it was after the month had begun. The tabs on the site are decent, and it is a helpful site, but stay far far away from the subscription.
Review by Racrefsyst11 months ago
Was looking for opinions on whether the paid service was worth it and going by what I've read here and elsewhere it would seem not.
The unpaid tabs are fine for the most part though I use them as a starting point rather than gospel and tend to have to make corrections as I go.
A shame they can't be a more professional/credible resource in the way they come across but as a free thing it seems better than most.
Review by Palda11 months ago
IT IS A SCAM - avoid at all costs!
I signed up for the free trial, and tried to cancel, but they make it essentially impossible to do so.
They charged me, and I contacted to ask to please cancel my account and refund the improper charge, and they refused.
DO NOT USE THEM!!!
Review by TonyHarrell Cajon1 year ago
avoid at all cost any payments with this company
also, what kind of app forces you with adds after you paid for pro version?
Review by Sanijel1 year ago
I signed up for a free trial only to be billing $30. They make it very difficult to contact customer service or cancel.
Review by Braindo1 year ago
Cancelled a free subscription within a day of starting it. Then was billed for the entire year. Non responsive customer service and no phone contact number. Don't give them your credit card info! Guess I'm taking an extra shift this week :(
Review by Boobby Odedoyin1 year ago
There are tons of guitar tabs out there, which is really great. I think that's what they should focus on: guitar tabs and anything guitar or tabs related. However, they are trying to copy buzzfeed / loudwire in such a $#*!ty way it's horrible. People are visiting your site because they want to learn guitar. They don't want to read articles full of gossip and things taken out of context.
Review by DFRains1 year ago
Ultimate guitar is not a terrible website by any means. It still has a huge amount of guitar tabs in various formats and that's great. Sometimes it's harder to find tabs for lesser known bands and artists. The problem is some rather sleazy practices like linking non-existent video tutorials when you are looking at tabs. It just really looks bad. Music news are ok though that's not why I go to UG.
Review by GuyInRaleigh1 year ago
It's the larget tabs website, I even bought their phone app. All in all, it's what you would expect. Some tabs are good, others are garbage.
They have way too many ads though promoting their own membership. That is non stop. I mean I bought their phone app for $2, and they started promoting a yearly membership or something. Come on guys, don't be so aggressive.
Review by Elamin Oscroft2 years ago
My bank account charges every month with out asking and theres no way to delete my account.
All people have complaints about this!!!
There is no customer service.
Review by Slavita Burkmar2 years ago
Ultimate guitar is such a great website that I can't help but think that a lot of these negative reviews here are fake. I couldn't find anything wrong with the site, whatsoever, and as a guitar player myself, I visit a lot of music sites. This one is informative, well written, has a lot of great guitar news, and is overall awesome!
Review by Dazip2 years ago
After a few seconds of a tab being displayed, page drops to the adf at the bottom, will not allow me to go back up. Too bad, used to be a great site.
Review by Daniltmn3 years ago
was looking for guitar chords for some houndmouth's music and they claim that they have it in their database, after i paid for the full amount will just redirect back to home page and there is no refund option available.
Review by Jacb Shell3 years ago
Where do I start... so you can not use the website version on your phone.... and then when I was in the middle of using the site an add popped up for some guitar lesson sight... I tried to exit out and I got sent to a link for some random sight and I then tried to hit the back button and ended up on some "snap f*ck" thing... I just wanted to play banana pancakes by jack Johnson... I'm gonna use some other website from now on
Review by Hazwald Sebry3 years ago
They make it difficult to cancel. I will dispute with Paypal. I did not find Guitar Pro files that were acceptable; therefore, the site is useless to me.
Review by NancyMunson3 years ago
I signed up for a free trial of the pro service and now I've cancelled my subscription over 10 times and continue to get charged for it. There is no contact information on the website and no help. These people are crooks.
Review by KevinAndDebra Cshill4 years ago
Good site for guitar chords and tabs, but TONS of ads.
Review by MTBRider Laimei5 years ago
This site is the obvious first destination for someone who is learning guitar. I've been coming for years now, either for simple chords or clarification on tougher riffs. Highly recommended.
Review by Cozzer Fatoki5 years ago
Mostly great resource for guitar tabs. Sometimes can be wrong, but that's something to be expected from any site made of user generated content. I go there often.