Having been put on to ukheatlogs by friends and family I am very satisfied with the service. Product good, delivery at a good time with charming chap from palateways, easy online ordering interface, lovely staff at the end of the phone coordinating delivery date - thank you Becky. Having just stacked my combo deal 6 I am looking forward to a coffee by a warm fireside... once I have cooled down. I know my parents are looking to place a similar order in the next two weeks. This company has a good set up and I have recommended them to my neighbours and a customer entering the pub opposite already.
Review by Seongho4 years ago
Fast, efficient, excellent product - heats the house like a glove
Review by Litman4 years ago
Heat logs are extremely good, ordering and delivery were as one would expect, they ran me back, giving a delivery date and they were delivered on time.
Review by Alijah4 years ago
Got UK Heat Logs at Home Bargains last winter and found them excellent for our solid fuel central heating. Took advantage of the special deal and got a full pallet delivered at the start of this winter. Tried to order more this month (January 2016) but all marked "out of stock" and can't get any reply on phone. Have had to get another make which are nowhere near as good as UK Heatlogs. I hope this is just a temporary blip and I will be able to get more soon.
Review by EGift4 years ago
Prompt efficient service, due to mild weather not yet used the logs - so lasting well:-)
Review by LocalVillain4 years ago
great service and delivered at a time to suit me. bit disappointed though when I walked into Aldi this weekend and found I could of bought the logs cheaper there than from than the supplier.
Review by PageRank Miethke4 years ago
Excellent alround customer service, since discovering UKHeatLogs 3 winters ago I've only used heatlogs from UKHeatLogs. The product is excellent, very high energy efficient, clean and no mess as with other solid fuels. The heatlogs are packed in handy boxes of 8 logs each box weighing just 10kgs, so conveniwnt for taking from your woodstore to stove. The customer service at UKHeatLogs is second to none, our drive is extremely steep and as a consequence we require our hetlogs to be packed as half pallets rather than full pallets and UKHeatLogs very kindly supply our full pallets split as half pallets which is far more convenient to meet the requirements of our circumstances. We have recommended UKHeatlogs to our friends whom we know are also using them and extremely pleased with UKHEatLogs as ourselves and I believe following our recommendation to our professional Chimney Sweep he has now become an agent for UKHeatLogs and is recommending them to all his customers. I think that speaks for itself. Goes without saying the staff at UKHeatLogs could not be more friendly and helpful, I thoroughly recommend UKHeatlogs without hesitation.
Review by Bsrru Derrow4 years ago
Every experience when ordering Heatlogs has been quick, simple and easy and always done in a very professional way. Only one thing i would say is after having the firelighters for some time now, the hollow spiral ones are nowhere near as efficient as the solid ones, and do take a while longer to get going, so not a fan of them.
Review by Shayna Macodnald4 years ago
Very impressed by the heat and the time they lasted on low draw. Better than the previous logs we used and little smoking of window. Will definitely be reordering when we have used present stock (which may be some time unless the weather changes!)
Review by Deivid4 years ago
Excellent staff, delivery and product as ever, have been using them for years only use logs as a last resort or if they are free.
Review by Luckmore4 years ago
Order and delivery process was easy. We find the logs simple to light and efficient on our woodburner
Review by Bafford Derrow4 years ago
The heatlogs are very good, but are typical of similar products available from alternative manufacturers. What sets ukheatlogs apart from the others is the exceptional customer service. Faultless. I will use them again and again.
Review by Afiniki4 years ago
You have the wrong email address
Review by JacJac4 years ago
Well Becky what can I say, I took advantage of the special offer and bought one pallet of UK Heat logs and got half a pallet free, I have to say they are fantastic the heat they give out is unbelievable. This is our first winter with our arrow Eco burn 5 multi fuel stove using UK heat logs and I am very sure I will be taking advantage of any future offers of UK heat logs next summer, because they come already boxed they are so easy to store and you just take what you need when you need it , so easy. To say that I'm well pleased would be an understatement and would recommend UK heat logs above ordinary logs every time, we have used ordinary logs but unfortunately are no comparison what so ever , UK heat logs last longer produce less ash and an abundance of heat, it's a "No brainer" as they say!
Review by Sandip4 years ago
excellent products and service. I would recommend them wholeheartedly. Try a combo pallet if you haven't used them to get an idea of their products. The heat logs and fire lighters are great
Review by JBGa4 years ago
Excellent service. I don't like to talk up the product in case of price rises from demand. They burn very well for me and I have good dry storage.
Review by Imnotrappaport Barbeiro4 years ago
Excellent service from this company. The order was delivered on time and the haulier was fantastic as they went to some trouble getting the pallet very close to our home for ease of carrying/storing. It was quite a large order and I noticed there was a few extra boxes of kindling added for free, not so sure if this is standard practice but a nice touch from the company in any case! The heat logs are excellent and I really prefer them to natural logs due to their consistency and clean burn - always bone dry and emit very little smoke. The bulk-buy prices are just as competitive as hardwood logs too so they are really a no brainer. I've tried cheaper alternatives before but UK Heat Logs really do provide a superior product which burns for longer and at a far greater heat. Give them a try, you'll be pleasantly surprised at the overall quality.
Review by Ruqiyyah4 years ago
Great price great heat great burning time wit more can u say.
Review by LVGal4 years ago
Had my chimney swept on Saturday - my sweep was very impressed with what I told her about the service and the product. I think she will be in touch with you her name is maddie and she is a member of the Sweeps Guild. So clean and easy to to use.
Review by Matekino Vukadin4 years ago
Excellent value and a very prompt service and delivery. We burn them on a open fire and the Heat logs give an excellent amount of heat.
Review by Mobb Ghidini4 years ago
The staff at UK Heatlogs were very helpful. We benefitted from a very generous offer and because the logs arrive boxed and on pallets, they were easily stacked in the garage. We are very pleased with the service we received.
Review by Peltray4 years ago
Very quick, efficient service and a very good product. Will keep the house hot through the winter months. Will definitely be ordering again from UK Heat Logs.
Review by JBeierlein4 years ago
Good logs, easy to break if needed. good price and burn well.
Review by Jeyss4 years ago
Fantastic and amazing service from Becky, nothing is ever too much trouble. Just ask and I'm sure Becky will sort it! The logs generate wonderful heat, give a good flame and are easy to store.
Review by Klemont Engelis4 years ago
Heatlogs are excellent, they're economical and burn to just ashes which can then be used on the garden. I place regular orders and take advantage of the frequent special offers. Ordering in trouble free, any queries are quickly resolved, a phone call is all that is needed, phones are always answered, not numerous button pushing then voicemail. The service from this company is 1st class. I have already recommended them to others who have subsequently placed orders.