UberEats Reviews

I order from a particular restaurant that only provides delivery through Uber eats. The restaurant is fine, it's Uber eats that sucks. Biggest gripe is customer service. Uber eats is another one of these companies that makes it virtually impossible to contact a real human being. I had a problem with their web interface randomly switching the language on their website. I tried to contact them to see if we could solve the problem. Not a chance. No contact email, no phone number, no nothing.
Customer service is a big thing for me. If your company is not willing to provide me with some sort of contact method, then you don't need and won't get my money. PERIOD!

They keep raising there fees while there service is getting worse. There is like 3-4 separate fees. The drivers are underpaid that's why there is never any around. That makes the food sit there for long amounts of time. I live in Miami, there shouldn't be a shortage of drivers but there is a massive one in the past week I've had my order cancelled 3 times for lack of drivers, I ordered it today and it took 2.5 hours for pdq to come- estimated delivery was 15-20 minutes

Crappy drivers with attitudes who can't speak English half the time, expensive hiked up prices for a crappy experience. Customer service is offshore and useless using scripted responses and never resolving issues. You can speak 10 different reps and none of them will know how to resolve the issue. They will hold your payment ransom for food you never received until you wear yourself out trying to explain yourself. This is literally the worst company - such a shame that they do nothing about the crap service provided to loyal customers. Do better!

The customer support does not take it seriously at all! Customers pay for their food and don't get what they ordered! Refunds should be processed asap

I applied a code They sent to my email. Otherwise I would not have used it. The code was invalid they say but they sent the food anyway. I tried to cancel immediately. Literally seconds after send it and they would not allow it. I am single and I live alone and ended up paying over 70$ To get some Popeyes chicken. I cannot believe I was stupid enough to think they would honor their coupon based on all these bad reviews. One of the worst companies I've ever done business with and I will be deleting the application immediately after this review.

Don't bother to complain, they will simply hang up further frustrating the experience of awful service.
DoorDash is friendly and efficient and gets the order down to the most minute detail.

RIPPED OFF and NO Recourse! Absolute Goat-Rope. Yet another business hiding behind COVID-19 for poor customer service. I was overcharged for my order, but have yet to receive a refund. I ordered and paid for two pizzas, but only got one. On top of that, the delivery arrived 35 minutes after the time UberEATS' ‘estimated' time of delivery. To make matters worse, there is ZERO customer support. No call center, no chat... nothing. If/when my refund hits, that App is going in the garbage where it belongs.

I placed an order today for $26. After Uber Eats added all their BS ‘fees', including a $9.99 DELIVERY FEE, I ended up paying $45.98! Double the price of the food. This service is daylight robbery. They suck and are taking advantage of consumers.

I had been quarantined over my birthday and the holiday so was feeling quit down. My kids sent me an UBER gift card to get a nice meal delivered. I ordered Outback and waited over 2 hours. It gave me the name of a driver and car description, then I called Outback... a real human spoke to me. The driver never showed up.
Then Uber sent another driver but the meal was cold so Outback made it again. And this driver was a no show too... both times they sent messages on their map showing how far away the driver was and updating the delivery time and it was all bull.
Poor Outback!
I tried for an additional hour to TALK to a human being and guess what... if you want to do that... you have to PAY for a premium account!
So they texted me but those numbers disconnected when I called them. They called me with a robotic message and That number also would not take incoming calls.
The only reason a company would do this... block out their paying customers... is because they do not care.

Ordered for the first time through Uber Eats. The food never showed up, but the company refused to refund the tip... which was $8.41. They did refund the cost of the meal. So... I called the credit card company and disputed the charge. It was also very difficult to reach the company, and I find them to difficult and unethical.

NEVER EVER again with I place a local McDonalds order to be DELIVERED by Uber [email protected]#$%^&*ing Eats! I SCHEDULED a delivery time from 12:30 PM to 1:00 PM. At 1:01 PM with NO delivery in sight, I started the irate cussing messages. He FINALLY showed up at 1:19 PM! And trying to complain and/or request a refund is USELESS!

THEY CHARGED ME $27.77 TO CANCEL A 30 ORDER. I spoke with the restaurant, they did not start the order, they want it refunded. Uber eats will not speak via phone. Over text chat said they can't refund. We know that is a lie. Also a lie that the restaurant had started the order. They had not, I was just trying to change order! I reached out in under 1 minute of order sent Do! Do not use this service!

Tried ordering food multiple times said payment failed when I have money in my account. Waste of time and effort. Uber needs to get their stuff together

I placed an order for Two coffees and two desserts. Right when I hit place the order the two coffees were automatically delete it I don't know why so I contacted customer service immediately and I don't know if they're using a bot but all they kept telling me is yes the two coffees are removed from my order you will only get the desserts and that's not even what I was saying I said they automatically got deleted can we cancel my order so we can place the correct order they were not help me and said a manager will contact me later will win a manager contacted me they said I'm sorry there's nothing we can do since the order has already been delivered of course it's been delivered it's been 24 hours this customer service is horrible and I will never use Uber eats again

Everything that could have gone wrong, did.
- We never got our food. The delivery driver gave our food to someone else
- Customer service was robotic and unsympathetic, and took forever to process a refund (which still hasn't hit)
- Service promised a supervisor would call, which never happened
Try Door Dash or one of the other services. Not these guys.

The absolute worst delivery service ever! I contacted the actual provider and they advised me that since Uber collected the money I had to go through them for the refund. Of course, Uber declined the refund. I'm irritated by both companies. The food delivered was undercooked and tossed in the garbage. Uber just says... no they can't offer a refund. Really? I will never use them again and I recommend you stay away too unless you want to flush your money down the toilet! Try Grubhub or Door Dash... way better service! Grubhub will be my go-to from now on.

On 10/22/20, I took part of a promotional offer of $25 off $50. My original total was $50.46 before tax. The order total was supposed to only be $33.50 after the promotion was applied and tax added. However, I've been overcharged by $22.33 as they seem to have done a bait and switch. They mysteriously removed an item costing $2.49 from my total placing it below the $50 promotional limit. Because of this, they overcharged me and submitted a new total for $55.83. Their system is at fault and I'm now owed $22.33 because of it. I only should have been charged $33.50, period. I'm not the one at fault here and don't appreciate being called a liar by other representatives of theirs. I should be refunded the $22.33 that they overcharged, or rather stole from me.

I'm contacting my bank to dispute the charge and informing the BBB. I'm never using this service again after being treated so poorly!

Do NOT USE EMAIL PROMO CODE. UBER EATS DOES NOT DEDUCT CODE. CUSTOMER SERVICE REFUSES TO CREDIT ONLINE GLITCHES ON THEIR END. DO NOT USE ANY UBER EATS PROMO CODE.

I bought a meal and paid for two EXTRA sauces. What i got was exactly 2 sauces instead of 3. The receipt shows the meal as 14.99$ and sauce at 1$ yet the subtotal is16.99$ which clearly shows I paid for two extra(2$ additional).

I sent uber customer service pictures. The agent claims i was only charged for 1 sauce. Seriously? Tye customer service is attrocious. You can almost feel the disdain and negativity whenever they write a reply.

They basically stole money from me. I showed the receipt and the idiot doesnt do the math.

Heres proof. Look at the subtotao. 14.99 + 2 gived 16.99

If i were charged only once, it would be a subtotap of 15.99. How is a customer service rep not doing this correctly?

Only received part of my order and was told a refund would be forthcoming for the remainder. No refund has been processed in the time promised +2 weeks and I can't contact a real person to speak to them about this.

Probably the only reason why there are no bad reviews on two MAJOR sites like Google and Yelp is that they would rather spend their money on cute TV commercials and suppressing/squashing those bad reviews (which you can do with enough money) than on customer satisfaction which is issuing deserved refunds and hiring people to answer phones. I went through a lot of hassle to set up those companies on both of those two sites, and I can't find them now, a day later.

Weeks ago, they sent me an email with a $10 discount if I ordered, I tried and the order didn't go through. I am not sure why, but think it was because they didn't approve of the phone number, said bad phone # (is a google voice which I use for Grubhub and Doordash.) I spent a lot of time writing to them, they never solved the problem and ignored all the subsequent emails imploring me to use them. Yesterday there was a coupon for $20 credit, like a fool and a sucker I bit again, spent almost an hour on the order because saw a restaurant with a BOGO but of course you can't use the credit with that (if the special even existed) and again, couldn't put the order through for the same reason, phone #, and when I went to my account, it doesn't allow you to change it. I couldn't find on contact info their website this time (too many complaints I suppose,) and so am writing here to AVOID not only them but also Postmates, their service charges are less than Doordash and Grubhub for a reason, because if you don't get the order or something goes wrong as many people say, they don't hire people to respond and don't refund, it's worth the extra money to save yourself from grief and stress to use Door and Grub! Again, there are many, MANY bad reviews of both Uber Eats and Postmates so heed them! I will be writing a negative review of Postmates also! The only positive thing that happened is that I didn't lose money like the other complainants did.

They lied and stole my money. Do not use. I applied a code to get up to 30 dollars free for my food. They showed on my receipt I had received the code. Dinner wasn't going to cost me much since delivery and the food was free thanks to that. They took the money OUT of my bank account. I contacted them. They said "We don't understand." Maybe they speak Russian? What part of You deducted when your receipt shows it as free do they not understand. Now I'm furious. Send them back a message spelling out exactly what they did. WITH screenshots of the receipt saying it's free, my bank account deductions, AND the promo I accepted [letter]. They send me a letter and say "Maybe someone used your account check with them." Okay. They speak Russian or are brain dead. Then they want all the DETAILS I just sent them, again. I will never see my money. The delivery person was prompt and polite. And I am deleting my account with them. Do not use them because they flat out lie on their receipts and then can't bother to check to see if they took out the money. You will get a run around.

BEWARE UBEREATS IS A SCAM! I ordered food from a restaurant "Mexican Grille" on Ubereats at 11:38pm. It was to arrive within 60-80mins, however, after waiting for 110mins, i tried to contact the restaurant, only to find on google that the restaurant had been closed the whole time. No food was delivered, yet i was CHARGED BY UBER EATS FOR A MEAL NOT DELIVERED. I thereafter sent multiple messages to ubereat, no response, no refund. Tried calling them, phone lines are only available to ongoing orders. It's now been some days, still no response. What becomes immediately obvious is that

1)In comparison to deliveroo which offers swift support to its customers, Ubereats does not care about you beyond getting you to part with your money. It has an unreliable customer service when you do have issues. And surely having an order related issue is only a matter of time.

2)Mexican Grille is not even available in my town. Yet Ubereats listed the restaurant as if it was in my region and allowed customers to place orders, only for us to not receive any meals, yet be charged. They are running a scam model here.

3) Save your money, Ubereats is poor in doing its due diligence, has unresponsive customer service to address ongoing disputes. Supposedly listed a restaurant, yet was unaware that its phone lines do not even work. As a customer save your hard earned money, if you lose it, you will have only yourself to blame like me.

I am so used to Deliveroo's (another food delivery company) reliable customer service, this is a shame on Ubereats.

P. s-It's been two days later, no customer service response to my complaints, no meal delivered and no refund. BEWARE EVERYONE OF UBER EATS it could be you tomorrow.

Yesterday night I placed an order which was never delivered. The driver even admitted on the messages that the restaurant was closed. But immediately after sending me that message he incredibly changed the status to Delivered. I couldn't believe my eyes, but that happened. I still went outside and checked every conceivable corner just to be sure but there was no sign of the food nor the driver. He either flat out lied or made a mistake. No problem I thought, UberEats would fix the matter rather quickly being so easy to confirm that the order hadn't been delivered by simply looking into the chat history between me and the driver. But that's not what happened. UberEats responded saying that they had looked into my account (rather than the situation or the chat) and concluded that I was lying. This is outrageous! How is a company like this still in business? From now on I'm boycotting them and alerting all my friends about theirs nasty practices. In case someone from UberEats ever reads this and is interested in addressing the situation (but I doubt it judging from the huge number of similar complaints all unanswered, I guess we must all just be cheats...) here's the order number: 2E07F

When I ordered, their website placed the order twice to the same restaurant within a span of 5 minutes. When I saw both my orders being prepared on the website, I cancelled one order immediately. My order total was 25 and they charged me a cancellation fee of 18 and sent me the receipt. I was totally surprised that without my fault, they charged me the cancellation. No logic of how can I order the same thing to the same restaurant twice at the same time. It's so frustrating that they do not have any support on their website. Never going to user Uber Eats again. Stay away from them