T.U.K. Footwear Reviews

I returned two pairs of shoes in perfect condition and they expectedly charged me $10 for shipping but also unexpectedly took another $10 off each pair of shoes so I ended up paying a total of $40 to return the two pairs! What a ripoff! The shoes were in perfect condition! I bought them from the TUK website which says it will deduct "up to $10" if tape or labels are applied to the shoebox, which I did not do; we used the original cardboard shipping box to send them back. I'm so angry and upset about this and will never buy shoes there again.

TUK has, at this point, totally ghosted me without providing a working gift code to replace the shoes I'd returned. I'll echo the other reviewers here who felt ripped off by the shipping charges associated with the return process and add that much as I've tried to be patient and cooperative, their CS team clearly sucks so I'm done with them. Back to Doc Martens.

I received my tartan creeper style boots this morning and am IN LOVE! They fit like they were made for me and are the comfiest boot I've ever worn. Will definitely be ordering again!

I ended up purchasing my own return label because they will deduct $10 from your refund if you use their prepaid return shipping label. Tracking number shows the shoes were returned a week ago and no refund yet. Emailed them, have not received a response. I even called and got voice mail. I'm just going to go through paypal to get my refund. I got receipts so don't try and clame this wasnt a purchase through your website. DO BETTER

Cute shoes but terrible return process in which they charge you again for shipping by deducting it from what you played for your original purchase. I've ordered from hundreds of other shoe companies and sadly I won't be ordering from this company again.

I own four pairs of T.U.K. heels. Three unique styles and a duplicate in another color: A7995L, A8009L and A8051L/A8052L. They are unwearable if you plan to stand or walk. All are size 9, yet two styles are too small and the other style is too big. None of them have an arched insole which contributes to the discomfort. I didn't bother trying to return them because simply getting a different size doesn't fix the problems with these shoes.

On quality, my shoes seem to have decent construction; however, after 5 years of limited use, they still aren't broken in. They are just as stiff and prone to giving blisters as the day I bought them. Interpret that as you may.

The shoes are all very pretty, so I can only conclude this company sells expensive art not footwear. Purchases are not recommended.

Unlike the other reviewers here I have never had any problems with tuk other than coloring on photos on the website and that isn't much of a problem. I have 3 pairs from them so far, 2 pairs of creepers and a pair of nosebleed boots. They are so excellently made and comfortable, I wear my boots almost on a daily bases. The only time I have ever had an inconvenience from them is one time they accidentally game me the wrong tracking code but I got an email back very quickly with the correct one.

Problems started when the shoes arrived – they had been mislabelled and were the wrong size.

Their sizing system doesn’t seem to conform to generally accepted sizing standards – either too small or too large.

Don’t expect to be fully refunded either. They conveniently claim that shoes had been worn (they hadn’t) despite photographic evidence to the contrary and would only issue a part refund – which took six weeks for them to process.

Buyer beware.

UPDATE January 2016 - as you can see, it's only taken well over a year for TUK to respond. How attentive. Each email was signed either "TUK team" or "E-Commerce manager"; please feel free to continue denying this was a TUK sale.

Shoes are fine. It's the return policy I don't like. I used a coupon to purchase a pair of shoes which saved me some cash. However when it came to returning it I had to cover the cost of shipping it back to them. The website states that they don't do exchanges and if you want it in another size you have to reorder again. Really sucks because the coupon I had used was expired. So in the end I paid more than I should have.