I had the pleasure to work with Forte and she was beyond amazing! We were a difficult group to work with, but she still made everything happen for us.
Review by Acmccall1 year ago
Very professional and helpful. Great service
Review by Ledra1 year ago
Forte is an amazing and professional agent. She makes the process of finding the perfect trip seamless and works expediently on behalf of her clients. I greatly appreciate her sweet spirit and follow through skills. I will continue to refer other fitness and associates to Forte as she has been a joy to work with!
Review by Islein2 years ago
Very satisfied with my experience. Will definitely use again.
Review by Kristikae2 years ago
In my opinion Excalibur travel needs help with communicating with their customers. I will mention two incidents but there are more.
1. At the time when I first heard of our family trip and the Riu Resort I Googled the resort and went directly to Riu Montego Bay website and noticed there were two locations "Riu Montego Bay Resort" and "Riu Montego Bay Palace" (now there are three). I called Excalibur Travel to ask which resort did they provide quotes. They had NO IDEA that there were two resorts in Montego Bay. This was a sign of what was to come. As a matter of fact she got upset and told me that when going on the internet and googling Riu there will be tons of websites and there is only one resort. I had to let her know that I was specifically at the Riu website and it shows more than one location in Montego Bay (the hotels are right next to each other). She was clueless!
2. When asking for information they (Excalibur) should explain the reason why they are asking for your personal information. When I was asked for information it was simply stated that the information was needed. When I asked why was the information needed. I was told where to find the information. Then I asked my question again as to why did they (Excalibur) need that information and I once again was told where to find the information. This happened 3 times via email then finally Excalibur Travel called me again to tell me where to find the information. I asked again "Why do you need this?". Their answer still didn't make sense to me because it was related to my airline travel and I would have been making my own re-routing/travel plans if such an emergency happened. I am saying all of this because, if Excalibur had sent me a complete sentence in the original email I could have responded appropriately.
I got delayed in Charlotte NC as well.
Review by Danjelle3 years ago
Flight continuously delayed in Charlotte, based on snow storms, we all attempted calling the agent, ring no answer, no call backs, finally arrived home at 3am. Will never utilize this agent/agency again!
Review by Jovani Seidenstricker3 years ago
I would definitely recommend this company to anyone who loves to travel. Forte is a professional that knows her stuff. Everything was as she clearly explained. I commend her on every aspect of her company....Outstanding! !!!
Review by Buenamelda3 years ago
Ms. Forte our travel agent did a fantastic job with the bookings and arrangements.
Review by Jipson3 years ago
The Sales person was Excellent very friendly
Review by Passenger Iuta3 years ago
I enjoy the travel arrangements that Excalibur expert Forte has provided to me over the past 5 years. The service level has been excellent.
Review by Stockings Lolwane3 years ago
I was totally satisfied with the service render. A spirit of excellence was exemplify from the beginning to the end. What a great feeling to experience when someone is attentive and caring from start to finish. The professionalism and wealth of knowledge given was priceless. I don't plan on going anywhere else for my travel plans. Thank you very much Ms. Forte' for making my family and friends feel safe, secure, satisfied and mostly, "special"! You did the thang my dear!!!!!
Review by Jonakee3 years ago
Our Travel Coordinator, Forte is very helpful and knowledgeable. She provides a quick response to anyone's questions regarding this trip. Due to the fact, there are several individuals going.
Review by Pathomporn3 years ago
Excalibur Travel Agency is a awesome company. They always take great care of their clients.
Review by Sharon Odgers3 years ago
I would recommend this company to anyone and would use this company for all my travel needs. Forte is wonderful and very informative.
Review by Kordokuvas Jurado3 years ago
She is a pleasure to work with and very efficient.
Review by Toluwaloju3 years ago
Keeps us informed throughout the process
Excalibur Travel is rated 5.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about travelexcalibur.com.
1142 South Spaulding Avenue Suite 3