The Ben Louie is the worst customer service I’ve ever experienced. Via phone by a rep, a “supervisor”, and whoever controls their social media. This is the most toxic, vile company I’ve ever experienced. The customer service is unorganized, sloppy, disingenuous, and when escalated it just gets worse. The supervisor is condescending, vile and lacks professionalism, and honor. If you even mention posting a negative review you will be attacked verbally and on the net. If you do a search on any of the travel sites check out every single low scored review. Whoever monitors and responds on behalf of the Ben Louie is adamant about responding to every single one! They share personal details about the poster, bash the poster, never ever hold accountability for any of the poster’s concerns/complaints, lie about the poster, exaggerate details, and try manipulation tactics to save face. It’s disgusting.
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Tulane Avenue 3610