Watch out for the fine print on returns to Tennis Express. It may be "free shipping".
Especially around the holidays, buyer beware, as there is a fee if the return does not meet a specific amount.
There is a disclaimer in small print at the bottom of the ad that says "returns".
It's only free returns, if you spend a certain amount.
Review by LaurenD5 months ago
I bought Rafael Nadal French Open racquet for my father as his birthday giftthe racket did not hit anything but inside the racket frame had crack, he thought was just paint crack in the beginning so we did not say anything to Tennisexpress until the the racquet about the crack. what contact the company it was just a month past the warranty...
Review by Pappitha9 months ago
My experience with tennis express was a frustrating one. I placed an order by phone but did not receive the racquet until almost a month later. They told me after a few weeks that the racquet had by mistake shipped to GA (I live in NC) but would be shipped to me in 2 days from that time - ok, mistakes are made, so I didn't make a fuss.
However, in two days, instead of receiving the racquet, I received an email stating that delivery would be in another two days....In 2 days, another notice that it would be another 2 days.
I'm very happy with the racquet but disappointed in the service and the lack of interest from the company. I don't think the people there really cared.
Review by Internetgardian Stugard1 year ago
Ordered shoes on Tennis Express Website. Item was said to be out for delivery, then ended up in Hawaii... Not Florida. Called and the last didn't even care. Let's hope I get my money back. I'm passed. Never ordering again from them.
Review by Nellinton1 year ago
I had an issue with my shipping. However, when I called customer service, they immediately re-shipped my items instantly. And their items are competitively cheap and good.
Review by Caleigh Matyna1 year ago
I purchased a pair of sneakers and they had something poking in to my small toe. I purchased from them as their ad says "free returns". Unfortunately they informed me when i tried to return that my order did not qualify for the free returns as it did not meet the dollar amount required so i needed to send back at my own expense. The person answering their phones was extremely rude and i sent a msg to their customer service which received no response. I also tried to review them on their actual website and it tells me that they are not accepting customer reviews so i believe their great ratings are rather suspicious. I would not purchase from them again.
Review by Mervin Roy Alrohonit1 year ago
There is a lot to choose from in here - various equipment from different brands and even special editions from athletes. Prices seem steep, but the quality seemed good after a couple of tries.
Review by Richichi1 year ago
They fully charged my card a month ago, but short-shipped the order. No notification or updates provided. After three unanswered emails, and three ineffective phone calls (two live; one had to leave a message), they have still not refunded or responded despite assurance on the phone that they would credit my credit card the same day as my the second phone call. Very frustrating experience. Either incompetent or deceitful. Easily my worst online ordering experience. Still waiting. Would not recommend.
Review by Baol2 years ago
The site had exactly what I wanted, in the right colors and sizes. That was not the case when looking into a purchase from another provider. Great experience, and happy with my purchases.
Review by Charre2 years ago
Good merchandise, as stated in the description and timely delivery. would recommend to friends and will order again as needed.
Review by LuWanna2 years ago
No problems, just at the placing of the orden, a su have a mexico credit card there was some misleading information.
Review by Schikkerling2 years ago
for some reason the apt # didn't make it on the pkg. and I had to drive to the UPS station to pick it up....round trip. 30 miles in rush hour traffic....
Review by Thipok2 years ago
The shoes I bought are great, fit true to size, and we're delivered promptly. I will use tennis Express again for sure.
Review by Sabdy2 years ago
And on time!! thank you for your fast and efficient service! I received my shoes, and clothing just like I wanted!
Review by Jemaal2 years ago
I was disappointed that they sent me a stainless hydro flask when I ordered a cobalt one even though the order confirmation clearly says COBALT. So I called them, they didn't pick up, I left a voicemail, they didn't get back to me and it had been days since I received the bottle. On top of that, the hydro flask was shipped in a plastic bag with no other protections around the bottle.
Review by SnapReflex2 years ago
Smooth online shopping with great selection and even better prices. I will return and highly recommend!
Review by Shatora2 years ago
Odered my favorite tennis strings. Came exactly as ordered and at a good price. Have ordered other items in the past with no problems.
Review by Khawaja Korkoshko2 years ago
Ive bought a few times from tennis express. The second time I didnt care for the skirt so I returned it. When my credit card was credited I noticed something off- it was a few dollars less than the purchase. When I called I was told that the tax was adjusted wrong- californias Tax is 9% and I was credited 3%. Somehow that happened in Tennis Express favor. They adjusted it.
The second time I ordered one of the products I received was wrong. I wrote that on the exchange form. They sent me the right one but charged shipping on my debit card that they had in their system. They claim free shipping and free returns. They fixed it right away when I called but I shouldnt have had to call.
I think tennis express squeezes every penny they can and when they get caught they fix it. Not reputable. Better off just dealing with tennis warehouse or Midwest sports or holabird.
Review by Bane2 years ago
Great place to shop for deals. Tennis clothing can be expensive. As a high school tennis coach, I'm always on the hunt for discounted items for the kids. I've added four rackets in the past year to my personal collection for the students to borrow, all purchased from clearance.
Review by Kommanaboyina2 years ago
I ordered 2 packs of tennis string on Dec. 20, and they arrived on the 22nd with free shipping. Impressive.
Review by Alaur Ezedonmwen2 years ago
Unfortunately UPS delayed twice the delivery so I got it after X mas. The products were great, it met my expectations.
Review by Goffer2 years ago
Their customer service is very quick in responding compared to Tennis Warehouse. Make less mistake than TW but it's a bummer they don't match competitor's price. The strings that I use is a lot cheaper at TW and since they don't match it, I have to always go back to TW
Review by Anair2 years ago
easy order process and had more in stock than other sites this time... They had an older racquet I wanted at a great sale price.
Review by Zaitane2 years ago
Prices were OK, but one of the 3 items I bought, never sent to me. No explains why. No rewards or a kind of compensation
Review by Wamlambez2 years ago
Great price and super quick shipping! My experience with tennis express is always easy. Such great customer service and products.