After I paid $599.99 in July 2014, I was never able to speak with anyone. Their phone was never answered, only a recording to leave a message. I left messages to no avail. No response. The phone number was a Las Vegas area code. Please advise me as how best to get my money back.
Review by IggyAKK5 years ago
Charging fraudulent charges against my credit card
On 9/2, I got a pop-up menu on my MacIntosh (iMac) that my computer had been hacked. The pop-up said to call Apple immediately, and a number was provided. The fraudulent Apple site sent me to Tech Care Live where Alex proceeded to "safeguard" my machine. I felt like everything wasn't on the up-and-up, so I contacted one of the computer guys where I used to work. He said I had been the victim of a scam. He rebuilt my computer on 9/5 and told me to ignore all such messages in the future.
Review by NennyWren5 years ago
TechCareLive Scam Site
My Safari windows froze & a pop-up appeared on my screen... it was the same colour as the mac blue & it warned I had a 'Security Breach' & there was a 1-800 number provided in the blue pop up box.
I called & they said I had to have them do a 'System Analysis' which I let them do, as I thought I was speaking with the authentic Apple people. I saw on my screen a full screen of words & numbers & they used a red marker to show me 'sleeping' viruses just waiting for the opportunity to start hacking my computer.
They said that I had the Russian 'Koobface' malware just waiting for an opportunity to open & that I had two solutions options. They asked me for my postal code & said there was a store near me called Green Store & I could bring my computer there, (although they didn't provide an address) but that they charged more than the second option. The second option was TechCareLive & they would charge less & fix my computer remotely, and instantly.
I must say that the whole time I felt leery, but as I thought I was speaking with an authentic Apple support I went ahead & choose TechCareLive.
Once transferred, they provided a web site & showed me that they were approved by Apple & that they were approved by the Better Business Bureau... again, I questioned this as anyone can make a web-site & list what they want.
I, against my gut feeling provided them with my credit card number, but knowing that this card is for the smallest amount allowed (I use for online payments just in case) & that there were already transactions on it. So I knew I wouldn't be able to cover the $299.99 they wanted & told them so.
They then said they would take a partial payment now & a differed payment later. I asked them when they would bill the second payment & they didn't answer but prompted me to fill in my credit card number.... again that sinking feeling... but I filled in the number... this time for $199.00 & it passed.
The asked me to print the receipt they put on my screen, which I did.
Now they were on my screen & moving the mouse around... they had a program called 'LogMeinRecue' & were communicating with me via a dialog box. First was someone called Briz initiated the box & then transferred to someone called Jenni.
They asked for my phone number.
I was then asked for to type in my password into the dialog box... that's when I just couldn't continue & Jenni called me, so I told her to wait & I finally was able to look up an apple support number on another device & called & they told me that Apple tech didn't work this way... so I went back to the phone & Jenni had hung up.
At this point Apple told me to turn off the internet & cut the connection with TechCareLive.
Then apple gave me a case number & I hung up & called my bank.
They cancelled my card & then I called back Apple Support using the case number they walked me through restoring my computer.
I don't know what they already did & would have done with my information, but if Apple doesn't support them, then something mustn't be right.
Review by Bacz5 years ago
No reply after I paid
On September 4, 2014 I got a pop-up on my MacBook saying that my computer had been hacked that I needed to call a certain number. They transferred my call to Tech Care Live. The technician went on and on about how my computer had been hacked by a Russian IP address. Right after speaking with them and giving them my credit card number, I had a doubt, I called Apple who confirmed that it is a scam. I called them right back asking for cancellation of the fee since I would not be using their services, spoke with Max who said he would send me a confirmation e-mail. I never received it, I also wrote to their customer service but still nothing. How come these people are still in business?
Review by Macvin5 years ago
Computer service to destroy virus and hackers
On 28 March 2014, I received a call from Tech Care Live that my computer had been hacked. When I went to the Apple website, I found this company listed as an Apple technician. I signed a contract with them for $299.99 and then they supposedly went through all my computers and destroyed the hackers. I did not hear from them again until 27 Aug 14 and they said that I had been hacked again and they needed me to get a Grreen Dot Money Pak Voucher for $300 in order to change my IP address to stop the hackers. I called a computer tech friend who told me to shut down my computer and he came over and erased all the tracking devices that they had placed on my computer.
Review by Stojan Akpoedafe5 years ago
Total scammers stay away
Wanted 600.00 to fix bogus problem sent us a fake your computer has been hijacked please call this number told them we could not afford 600.00 he said how about 300.00 did not want us to turn off the computer they got nothing turned computer off and back on no problem.
Review by CustomerJan Countryman6 years ago
Claimed to be Apple tech support
I called for help with my Apple phone. They had me connect my phone to my computer, change all of my passwords, and charged me $99.99. I contacted Apple and the let me know that this was a scam. I needed to get my computer checked and my phone is still not working correctly. I would really like my money back.
Review by Laree Murutes6 years ago
CONCERNED THAT THESE GUYS ARE NOT LEGIT
A few days ago I contacted Apple Technical Support and was told by the "technician that my computer had been hacked and they pointed to a large bevy of files that appeared to have established a connection with my computer, viz-a-viz, I HAD BEEN hacked by the same people who hacked TARGET and the hacking occurred in the UK. The "APPLE TECH" offered me two options and I agreed to do the ON LINE immediate option to resolved these issues since he stated that I needed a LEVEL FOUR expert HACKER to clean u all the issues that were obviously detrimental and dangerous. I borrowed the $479.00 to pay them and they set to work. They were tireless and extremely affective,, but I retained a nagging sense of doubt and decided to check them out on line. My computers work beautifully and efficiently now, but I am still uncomfortable enough to decide to chafe all passwords. If this is indeed a scam then I want a partial refund since they did do the work and gave me a year of service. I think the price is high for what they did and I could go to someone local and get the same coverage for much less. I cannot complain about there service, but they just finished everything at 7:00 p.m. today 14 June 2014. I am interested to know if anyone else has had difficulties because I find it hard to believe that a insignificant as my life is in the grand scheme of things, that anyone would care to hack into my computer. I called another company that wanted to charge $899.00 and they also pointed out that I had been hacked. The thing is, all the people sound like Eastern Indians and though the numbers were different, I could swear I was talking to the same group of people both times. The "Apple Tech" guy who answered the phone first and referred me to them said that they (Tech Care Live) were NOT affiliated with Apple, but were used by them. I have grave concerns still, so I think I will change things as far as passwords go and I fear that all I do is being monitored from AFAR. Have I been scammed?
Review by Hdonaldson Mijvis6 years ago
will not refund my money
I was having a problem with my cel phone and thought I was calling Apple care for help with my iPhone. Turns out I was taking to someone at techcare Live. They charged $299.99 for a 2 year service plan, When I spoke to apple care they sais its a scam.
Review by Tofik6 years ago
I feel like I was talked into something I was not sure of. It cost 399.99
I looked on line for apple support for my ipad. I got tech care live. I thought they would help me with my ipad, but somehow talked me into getting in to my computer. They ran some kind of scan and told me I was hacked. Needless to say I am out of 399.99. I just want this reported and maybe get my money back.
Review by Wegik6 years ago
Organization Deceptively Posing as Apple Tech
This is a total scam that has pirated the Apple online tech support. They claim to be authorized Apple Tech's. They tell you your computer has been hacked and charge you $300.00 to fix the issue. They access your computer remotely and scan your HD which means there is a high probability they acquired your personal and financial information resulting in identity theft. Suggest anyone dealing with these criminals immediately change all user and password information on all accounts particularly banking and financial info.
Review by Mookesh Nahley6 years ago
Computer Hack and Scam
I was repeatedly contacted by John Ross who said he represented IT Solutions ad Windows Operating. He told me that my computer had been hacked and it seemed like it had. He wore me down until I gave information that I shouldn't have. The end result was that I paid $399.99 to TechCareLive to clean up my computer. I fell that they were all in this together and prey on older adults.
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